Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, laptop workspace, blackout drapes, iron/ironing board

Reviews of Best Western Historical Inn

2.5 out of 5
Best Western Historical Inn
2010 N Ponce De Leon Blvd, St. Augustine, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1026 reviews" "
Rating 8 - Good. 299 out of 1026 reviews" "
Rating 6 - Okay. 120 out of 1026 reviews" "
Rating 4 - Poor. 79 out of 1026 reviews" "
Rating 2 - Terrible. 51 out of 1026 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liesbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Liesbeth,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your perfect rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely, Hotel Manager

10/10 Excellent

Jeismari, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here for two nights. Check in was easy and quick. Staff was super friendly. Parking is $10 and fills up quickly. Overall, we enjoyed our stay. We only needed a place to sleep and shower since we were out and about and this was a good choice for that. The only negative thing is that the AC in the room wasn't the best.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Jeismari,Thank you for sharing your feedback! We're delighted to hear that you and your family enjoyed your stay overall, and we appreciate your compliments regarding the easy check-in process and friendly staff. We apologize for any inconvenience caused by the AC in your room and will address this issue promptly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Debbie

Liked: Cleanliness
Very friendly staff and loved the cleanliness and look of room
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Debbie,Thank you for your glowing review! We're delighted to hear that our friendly staff made your stay enjoyable and that you appreciated the cleanliness and aesthetics of your room. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic experience!Sincerely, Hotel Manager

8/10 Good

John, Wahpeton

Traveled with family
Nice location. Dated but not inconsistent with the price.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear John,We appreciate your feedback and are glad to hear that you found our location favorable. While we understand your observation about the dated aspects, we strive to provide value for our guests. Thank you for recognizing the alignment between our pricing and offerings. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
They had a pool and great hot tub!!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Deborah,Thank you for your fantastic review and perfect rating! We're delighted to hear that you enjoyed our pool and hot tub facilities during your stay. Providing a relaxing and enjoyable experience for our guests is our top priority, and we're thrilled that you had a great time. We hope to welcome you back for another refreshing stay in the future!Sincerely, Hotel Manager

8/10 Good

Pattiann

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The continental breakfast every morning was wonderful, the staff was very friendly and welcoming, however, I did have problems with the cleanliness of my room. There was a hair in the shower from the previous occupant. They did not wipe down the desk area with a sink area, and when I did complain they used so much bleach in the room I could not breathe and it still wasn't totally clean.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Pattiann,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our continental breakfast and found our staff to be friendly and welcoming. However, we sincerely apologize for the cleanliness issues you encountered in your room. This is not up to our usual standards, and we're sorry for any inconvenience it caused. Your comments will be shared with our housekeeping team to ensure that such lapses are addressed and prevented in the future. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

6/10 Okay

Marielen

Traveled with family and small children
Liked: Staff & service
Property is very close to Historic downtown, we felt safe and quiet, however it is pretty run down. Looks like it was remodeled a few years back but there are many signs of humidity and mold growth, as well as being remodeled with very bad craftmanship. Needs better ventilation. Otherwise, staff eas very helpful and nice, breakfast was good.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Marielen,Thank you for sharing your feedback with us. We're glad to hear that you felt safe and appreciated the quietness of our property, as well as the convenience of our location near Historic downtown. However, we apologize for any inconvenience caused by the condition of the property. Your comments regarding humidity, mold growth, and craftsmanship will be addressed with our maintenance team to ensure improvements are made. We're pleased to hear that our staff was helpful and nice, and that you enjoyed the breakfast. Your feedback is valuable to us, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dargel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Mar 25, 2024
Dear Dargel,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay perfect or any suggestions you have for us to maintain this level of excellence, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Shaunak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located and very close to all the attractions. It is safe with a lot of families with young children staying at this property. The free breakfast is great! We got an early check in and late checkout which we appreciate. Two EV charging stations at the property were a major plus for us. The only negative point is the door to the bathroom is a barn door and is not comfortable when you are sharing the room with others. Overall our stay was very convenient and the staff were very nice.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Shaunak,Thank you for sharing your experience with us! We're delighted to hear that you found our property conveniently located and safe, with great amenities such as the free breakfast and EV charging stations. We're also glad that you appreciated the flexibility of the early check-in and late checkout. We apologize for any inconvenience caused by the barn door to the bathroom and appreciate your feedback on this matter. It's wonderful to hear that our staff were friendly and accommodating during your stay. We hope to welcome you back again soon for another convenient and enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Yashira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy
Stayed 2 nights in Mar 2024
Response from General Manager BWHI on Mar 24, 2024
Dear Yashira,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 9048299088.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Virginia KnollGeneral ManagerBest Western Historical Inn

10/10 Excellent

Hawk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome shower! Exceptionally clean! Pillows were all too soft, but that was just for our tastes.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Hawk,Thank you for your outstanding review! We're thrilled to hear that you enjoyed our awesome shower and found our hotel exceptionally clean. Your satisfaction is our priority, and we're delighted that we met your expectations in these areas. We appreciate your feedback regarding the pillows and will take it into consideration for future improvements. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Daniel,Thank you for your outstanding rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we appreciate your kind feedback. If you ever find yourself in the area again, we'd be delighted to welcome you back for another fantastic stay. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Jeanmarie, Lakeland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, very enjoyable close to the Historic Downtown area 5 min in car or 30 minutes walking. The motel has a good breakfast selection too.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Jeanmarie,Thank you for choosing to stay with us and for leaving a fantastic 5-star review! We're delighted to hear that you enjoyed your time with us and found our proximity to Historic Downtown convenient. It's great to know that our breakfast selection met your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Carlos, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Carlos,We appreciate your feedback! Your satisfaction is paramount, and we're grateful for your positive review. We're committed to continual improvement, and we'll strive to make your next stay even better. Looking forward to exceeding your expectations on your next visit!Sincerely, Hotel Manager

8/10 Good

Michelle, Hurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Michelle,Greetings! Your rating is duly noted. We value your feedback and are committed to continual improvement. Should you have any specific suggestions or concerns, feel free to share them with us. We're here to ensure your future experiences are exceptional.Sincerely, Hotel Manager

10/10 Excellent

ErnestElaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay at Best Western. The staff was helpful and friendly, and the rooms were very clean. I have stayed here in the past and would stay here again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Ernest Elaine,Thank you for your wonderful review! We're thrilled to hear that you had a satisfying stay at Best Western Historical Inn. It's fantastic to know that you found our staff helpful and friendly, and that the cleanliness of the rooms met your expectations. We truly appreciate your loyalty and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 Okay

Lorraine

The cleaning person and attendants up front were very accommodating
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Lorraine,We're delighted to hear that our cleaning staff and front desk attendants were accommodating during your stay. Providing excellent service is our priority, and we're thrilled that they contributed to making your experience positive. Thank you for taking the time to share your feedback, and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Jacqueline, SAN JUAN PR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to Fountain of Youth and Castillo San Marcos.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Jacqueline,Thank you for sharing your positive feedback! We're glad to hear that you found our location convenient, especially in proximity to the Fountain of Youth and Castillo San Marcos. We aim to provide our guests with a convenient and enjoyable stay, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

OJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Maybe a shuttle bus to downtown historical district..
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear OJ,Thank you for your feedback! We're pleased to hear that you found our location great. Your suggestion for a shuttle bus to the downtown historical district is valuable, and we'll certainly consider it as we aim to enhance the convenience of our guest's stays. We appreciate your input and hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

10/10 Excellent

Richard A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a good stay. The staff was great.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Richard A,Thank you for your wonderful feedback and for choosing to stay with us! We're delighted to hear that you and your family had a good experience during your stay and that our staff provided great service. Your satisfaction is our top priority, and we appreciate your positive review. We hope to have the pleasure of hosting you and your family again in the future for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Tamera

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking not easy at all
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Tamera,Thank you for your feedback. We apologize for any inconvenience you experienced with parking during your stay. We'll review your comments and explore ways to improve our parking situation to make it more convenient for our guests. Your satisfaction is important to us, and we appreciate your input. We hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

8/10 Good

DARIUSZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear DARIUSZ,We sincerely appreciate your recent stay at our hotel. Your feedback brings us great joy! We're thrilled to hear that everything went smoothly during your visit and that our location met your needs perfectly. It was a pleasure to host you, and we hope you'll choose to stay with us again whenever you're in the area. We eagerly anticipate your next visit!Sincerely, Hotel Manager

8/10 Good

Elissa

Traveled with family
Liked: Cleanliness, staff & service
This hotel was fine for just a place to sleep while we were visiting St. Augustine.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Elissa,Thank you for your stay and feedback! We're delighted to have provided a comfortable resting place during your visit to St. Augustine. Should your travels bring you back our way, we'd love the opportunity to exceed your expectations and make your stay even more memorable. Safe travels!Sincerely, Hotel Manager

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge a extra 10.00 to park in there parking lot no other options to park
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Russell,Thank you for your feedback. We apologize for any inconvenience regarding our parking policy. We'll take your comments into consideration as we strive to improve our services and provide better options for our guests. We appreciate your input and hope to welcome you back for a more enjoyable experience.Sincerely, Hotel Manager

8/10 Good

NELSON, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all the hotel is very good and in a good location
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Mar 7, 2024
Dear NELSON,A big thank you for your stay at our hotel. It is really delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Eagerly looking for your next visit. Sincerely, Hotel Manager

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean with big bathrooms
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Kathryn,Thank you for your positive feedback! We're delighted to hear that you found our rooms clean with spacious bathrooms. Maintaining cleanliness and providing comfortable accommodations are top priorities for us. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, used the free 3kw car charger a couple times. Charger access was iced when parking lot was full. $10 per night parking was not included on Expedia booking.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Gary,Thank you for your review. We're delighted to hear that you found our staff friendly and that you were able to utilize our free 3kw car charger during your stay. We apologize for any inconvenience caused by the charger access being iced when the parking lot was full. Additionally, we regret any confusion regarding the parking fee not being included in your Expedia booking. We appreciate your feedback and will work to improve our communication regarding parking arrangements. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Kayla

Traveled with partner
Shower looked like it had some mold on the grout. Besides that was a clean and nice stay
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Kayla,We're glad to hear you had an overall clean and pleasant stay with us. Your feedback regarding the shower grout is noted, and we apologize for any inconvenience caused. Rest assured, we'll address this promptly to ensure a consistently high standard of cleanliness. Thank you for choosing our hotel, and we hope to welcome you back soon.Sincerely, Hotel Manager

6/10 Okay

Kimberly

Traveled with group
Liked: Amenities
Do not stay in 101. It was very noisy. The ice and vending machines were right outside the door. People using them at all hours of the night. A lot of traffic noise from being so close to the main road.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Dear Kimberly,We apologize for the inconvenience you experienced during your stay in room as mentioned. Your feedback regarding the noise from the ice and vending machines as well as the traffic noise is valuable to us. We'll take measures to address these issues to ensure a more peaceful experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Robin

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Robin,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific you think we could do better to earn that extra star next time, please let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Okay

Constance

Traveled with partner
Liked: Staff & service, amenities
Beds and pillows were uncomfortable.
Stayed 1 night in Feb 2024
Response from General Manager BWHI on Mar 2, 2024
Dear Constance, Thank you for choosing to stay at our property. We apologize for any inconvenience or disappointment you experienced during your stay. We genuinely value your feedback . We take guest feedback seriously and use it as an opportunity to improve our services. Please rest assured that we will take appropriate actions to address the issues you encountered and prevent similar occurrences in the future. We sincerely request your understanding and consideration, and we hope you will give us another opportunity to provide you with a better experience.Sincerely, Hotel Manager

6/10 Okay

April

Traveled with group
Some of the staff were very helpful, but our room needed better cleaning. Toilet kept running & some linens weren’t replaced or for the correct number of guests. Handicapped parking wasn’t close to the entrance. Night clear helped troubleshoot our problems.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear April,Thank you for sharing your experience with us. We're glad to hear that some of our staff members were helpful in addressing your concerns during your stay. However, we apologize for the issues you encountered with the cleanliness of your room, the toilet, and the linens. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure improvements are made. We also apologize for any inconvenience regarding the handicapped parking distance from the entrance. We appreciate your understanding and hope to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Shelli, Chicago

Traveled with group
Liked: Property conditions & facilities
Staff is outstanding!!! So helpful and nice. Thank you!!!!
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Shelli,Thank you for your kind words! We're thrilled to hear that you had an outstanding experience with our staff and that they were helpful and nice during your stay. Providing excellent service is our top priority, and we're delighted that our team exceeded your expectations. We'll be sure to pass along your appreciation to them. We appreciate your business and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Patricia,Thank you for your rating. We're glad to hear that you had a positive experience overall. If there's anything specific we can improve to make your next stay even better, please feel free to let us know. We appreciate your business and hope to welcome you back again soon. Thank you for choosing to stay with us!Sincerely, Hotel Manager

6/10 Okay

Janet, Blackwood

It was a good stay. Limited guest parking.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Janet,We're thrilled to hear that you had a good stay with us! Thank you for your positive feedback. Regarding the parking situation, we apologize for any inconvenience caused by the limited guest parking. We're constantly reviewing our amenities to better accommodate our guest's needs. We appreciate your understanding and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Carlos

Traveled with group, Business traveler
Location close to everything.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Carlos,Hello! We're thrilled to hear that our hotel's location was convenient for you, close to everything you needed during your stay. Providing easy access to nearby attractions and amenities is important to us, and we're glad we could meet your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Kelly

Great place, great staff. Will definitely be back.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Kelly,Thank you for your kind words! We're delighted to hear that you had a wonderful experience with us and that our staff made your stay memorable. We look forward to welcoming you back for another fantastic stay soon!Sincerely, Hotel Manager

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to down town events
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Jon,Hello! We're delighted to hear that our convenient location near downtown events enhanced your stay! Being close to the action is one of the many perks we offer our guests. We're glad you enjoyed your time with us, and we hope to welcome you back for more memorable experiences in the future!Sincerely, Hotel Manager

6/10 Okay

Toya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower is set up so awkwardly there are glass sliding doors, but only one door slides meaning you literally have to climb into the shower to turn the water on and the spout would not allow me to move it so you will get wet turning on the shower water, you need to already be undressed.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Toya,We apologize for the inconvenience caused by the awkward setup of the shower in your room. Your feedback regarding the design of the shower enclosure and the positioning of the spout is valuable to us, and we will certainly look into ways to improve the functionality and ease of use for our guests. Thank you for bringing this to our attention, and we hope to provide you with a more comfortable experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Clay, Grimesland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need more space for parking
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Clay,Thank you for your feedback! We're delighted to hear that you had a positive experience overall. We appreciate your suggestion regarding parking space and will certainly consider it as we strive to improve our facilities for our guest's convenience. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Evelyn, Sandy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Evelyn,We greatly appreciate you taking the time to rate your stay at our hotel. Your feedback is invaluable to us. If there's anything we can do to elevate your experience from a 3 to a 5, please don't hesitate to share. Thank you for choosing us, and we value your business.Sincerely, Hotel Manager

10/10 Excellent

david m

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear David M,Greetings! We're thrilled to hear that our staff made a positive impression on your stay! Providing friendly and helpful service is a top priority for us, and we're delighted that they could enhance your experience. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Dennis,Thank you for your feedback and for rating us 4 out of 5! We appreciate your honesty and value your input. We are committed to continuously improving our services and facilities to ensure a great experience for all our guests. If there is anything specific that we can do to make your next stay even better, please let us know. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Raquel de Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Clean
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Raquel De Jesus,Thank you for the perfect rating and your kind words! We're delighted to hear that you found our hotel to be nice and clean. Providing a comfortable and clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

bruce

Stayed 2 nights in Feb 2024
Response from General Manager BWHI on Mar 20, 2024
Dear Bruce, We appreciate your feedback! Your satisfaction is paramount, and we're grateful for your positive review. We're committed to continual improvement, and we'll strive to make your next stay even better. Looking forward to exceeding your expectations on your next visit!Sincerely, Hotel Manager

6/10 Okay

Michael

Let traveling folks know on the website this hotel charges for parking.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Michael,We appreciate your feedback and understand the importance of transparency regarding our amenities and charges. We apologize for any inconvenience caused by the parking fees. Rest assured, we will ensure this information is clearly communicated on our website to provide you with a seamless booking experience. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

andree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well kept place! Conveniently well place to old download!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 8, 2024
Dear Andree,Thank you so much for your glowing review and perfect rating! We're thrilled to hear that you found our place beautiful and well-kept, and that our location was convenient for your needs. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Dear Tara,Greetings! We're delighted to hear that you found our hotel to be a great place to stay! Providing a comfortable and enjoyable experience for our guests is our utmost priority. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Jim,Wow! Thank you so much for the stellar rating! We're thrilled to have exceeded your expectations during your stay. Delivering top-notch service and creating memorable experiences for our guests is what we strive for. We can't wait to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Robert,Thank you for choosing our hotel and for your positive feedback! We're delighted to hear that you had a great experience during your stay. Your feedback is invaluable to us as we continuously strive to improve and provide the best service possible. We hope to welcome you back soon!Sincerely, Hotel Manager