Exterior

Reviews of Casa Monica Resort & Spa, Autograph Collection

4 out of 5
Casa Monica Resort & Spa, Autograph Collection
95 Cordova St, St. Augustine, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1004 reviews" "
Rating 8 - Good. 208 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lori Morita on Mar 24, 2024
Thank you Lauren! We are delighted you enjoyed your stay at Casa Monica Resort and Spa and we look forward to seeing you again soon.

6/10 Okay

Viktoria

Traveled with family
They advertised a beautiful swimming pool with a ocean view which is why we booked with them. Turns out the pool and view pictured was NOT from the hotel rather from a beach club that belongs to the hotel which is 2 miles away. This is misleading advertisement, I don’t think it’s a good business practice and I don’t know how they get away with that.
Stayed 1 night in Mar 2024
Response from Lori Morita on Mar 24, 2024
Hello Viktoria! Thank you for staying with us and letting us know your feedback. We appreciate your time in doing so and would like to apologize if you felt misled with the pool offerings. The Seranata Beach Club offers our guests the opportunity to be at the beach at a private club as we are located in the heart of downtown St. Augustine. We offer this in addition to our pool and jacuzzi on the rooftop of the second floor here on property. Thank you again for your feedback. Please do let me know if your travels bring you back to Casa Monica. Kind Regards,

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Rooms are clean, the bedding is perfect for a restful nigHT
Stayed 1 night in Mar 2024
Response from Lori- Front Desk Manager on Mar 15, 2024
Thank you, Maria! We are so happy to hear you enjoyed your stay with us and had a restful night. We look forward to welcoming you back again soon.

10/10 Excellent

Hans

Stayed 1 night in Feb 2024
Response from Lori Morita on Mar 24, 2024
Thank you, Hans! We are thrilled to hear you loved your experience with us at Casa Monica Resort and Spa.

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
My wife and I could not wait to stay at this historic hotel. Although it was $700 a night, we wanted to treat ourselves. We stayed two nights with a noisy air conditioner that made you wonder if that was mold or just dirt hanging on it. We went out for the day anticipating maid service with fresh white towels only to discover that we did not receive room service. We hurried to find a maid to get fresh towels, etc. She was helpful and kind. The bed alone had a red velvet headboard with two intimidating body mark impressions left from prior guests. The room definitely could use remodeling. Remember, we paid $700 a night for what we would describe as a three star rated hotel. It was immensely disappointing! One plus for the hotel was that the staff was very helpful and nice.
Stayed 2 nights in Feb 2024
Response from Lori- Front Desk Manager on Feb 25, 2024
Thank you for staying with us Mark and we appreciate you taking the time to share your feedback. I would like to apologize for the air conditioner noise in your room and your lack of housekeeping services during your stay. I am happy to hear the housekeeper and team here were helpful and kind. I will be sure to share your positive comments as well. Thank you again for sharing your experience with us so that we can make the necessary improvements. If your travels do bring you back, please let me know so that I can ensure a wonderful stay with us. Kind Regards,

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lori- Front Desk Manager on Feb 26, 2024
Thank you Kevin! We look forward to welcoming you back to Casa Monica Resort and Spa again soon!

6/10 Okay

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lori Morita on Feb 13, 2024
Thank you Sondra! Hope we see you again soon!

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in easy and inviting. Lovely all around. Pool exceptional and continental breakfast perfect.
Stayed 1 night in Feb 2024
Response from Lori Morita on Feb 13, 2024
Thank you Judith! It is wonderful to hear that you enjoyed your stay.

10/10 Excellent

Amanda, Palm Coast

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area is captivating with beautifully eclectic art. We were greeted quickly and offered a welcome cup of champagne. All of the staff we encountered were friendly, from valet to the front desk to the bartender. We only stayed one night and it was a splurge for us, but well worth it since you're centrally located to all that St. Augustine has to offer - good restaurants, fun bars, museums, boutique shops, the fort, and more - also we were traveling with our pup and the Casa Monica is pet friendly! We had a wonderful stay in a clean room with a comfortable bed. We ordered a couple desserts in the evening and both were delicious! If we come through St. Augustine again, we will definitely consider this place again for our stay.
Stayed 1 night in Dec 2023
Response from Lori Morita on Feb 13, 2024
Thank you Amanda! We are delighted you enjoyed your stay at Casa Monica Resort and Spa. We look forward to the opportunity to welcome you back again soon.

8/10 Good

Marc

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
We stayed 3 nights. The hotel is perfectly located and near the old town, Flagler University, shopping, dining, etc. Very convenient for sure. The restaurant in the hotel was surprisingly VERY good (spoiler alert - save room for the bread pudding desert!). Bar was equally good and welcoming, lobby was comfortable and inviting. The hotel itself is nice - not great but not bad either. Kind of almost what you would expect for an Autograph level Marriot. Could use updating though. Pool and hottub worked well and while in need of tile and coping repair, nothing major. The staff were courteous and helpful for the most part (though the car~valet stood there watching me empty the car and didn't do anything) but otherwise all staff were great. Check in was a breeze as was checkout. Our only complaint was the room decor. I get that the 'theme' is old world Spain, but - well - ugh. Our room itself was spacious though the settee had an odd stain (actually 2) that still haunts me, and the crushed red velvet headboard was dusty (and dare I say, passe). The bedside lamp cords were strung in a way that exposed them to the mattress surface and could not be tucked away, the sheets were meh and the bathroom in need of a plumber (sink clogged, slow drains, lousy pressure). They need updating. No microwave, but at least a drip coffee maker for the first cup of the day. Walls were thin and one night we did hear immense amounts of loud noises from next door until almost midnight.
Stayed 3 nights in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you for staying with us Marc, we appreciate your feedback. So happy to hear you enjoyed your stay, the restaurant and the location. I will share your feedback with the Valet Manager so that we can address the experience you had at check in. Thank you again for taking the time to complete a review. We look forward to an opportunity to welcome you back again one day soon.

10/10 Excellent

William

Stayed 2 nights in Jan 2024
Response from Lori Morita on Mar 24, 2024
Thank you for your 5 out of 5 rating! I hope we have the opportunity to welcome you back again soon.

10/10 Excellent

FRANCIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before. On this trip I liked everything except for the height of the toilet in the bathroom. It was designed for a very short person or a very small child. This did not occur on previous visit.
Stayed 3 nights in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you for staying us Francis! We appreciate your feedback and hope to have an opportunity to see you again.

8/10 Good

sandra

Liked: Staff & service, property conditions & facilities
great location, lovely staff, bar man Rona is terrific knows his wines and made this solo traveler feel very welcome. Hotel room needs updating and bathroom, too ( a few loose hairs in "clean tub", needs a closer white glove touch)
Stayed 4 nights in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you for staying with us Sandra! We will be sure to share your positive feedback with Rona.

10/10 Excellent

Farah, HOMESTEAD

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in the historic district's center, making it very convenient to walk to many of the city's attractions. It's a beautiful hotel and the most courteous staff. It is a little expensive, but you pay for the commodity, location, and first-star service.
Stayed 2 nights in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you for your 5 out of 5 review. We appreciate your feedback and are thrilled you enjoyed your stay and first class service.

10/10 Excellent

Marlene

Traveled with partner
Beautiful hotel!! Greeted with a glass of Champaign upon arrival. Class act!
Stayed 1 night in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you for your review Marlene. We are delighted you enjoyed your time at Casa Monica Resort and Spa and we look forward to your return. We will have the champagne chilled for you.

10/10 Excellent

Kristen

Stayed 1 night in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you for your 5 out of 5 review Kristen! Hope to welcome you back again soon.

10/10 Excellent

Timmy

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you, Timmy, we look forward to the opportunity to welcome you back again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you Stephanie, hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori Morita on Feb 13, 2024
Thank you, Thomas! We appreciate your feedback and look forward to seeing you again soon.

2/10 Terrible

Armando

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not meet my expectations at all! - never staying here again. Overrated and costly.
Stayed 3 nights in Dec 2023
Response from Lori Morita on Jan 2, 2024
Hello Armando, thank you for staying with us and taking the time to provide your feedback. I am sorry to hear that we fell short of meeting expectations. If your travels do bring you back, please reach out to me directly so that I can ensure you have a wonderful experience.

10/10 Excellent

Lise

Stayed 3 nights in Dec 2023
Response from Lori Morita on Jan 2, 2024
Thank you Lise for this 5 out of 5 rating. We are thrilled you enjoyed your stay and we look forward to the opportunity to welcome you back again soon.

4/10 Poor

Tom

Traveled with family
Disliked: Staff & service, property conditions & facilities
We checked in at 4:00 and our room wasn’t ready. They checked our luggage but left it by the side of the counter. It was very busy with not just guest but tourist. Anyone could have taken our luggage. So, my son sat with the luggage beside the counter(weird). I finally asked to be put in a room at 5:00. It was frustrating because we were tired. We got in around 5:30. The rooms are way out dated!! The smell was terrible and my eyes were itching. I have allergies and I love that they are pet friendly but I think they should have designated rooms for people that have allergies to animals. The bathroom was terrible. We took luke warm/cold showers daily. I also found white powder around the bathroom door our last day. It looked like they had pulled the carpet up and put pesticides down??? It was convenient but the price we paid due to the holidays…just wasn’t worth it. I’ve stayed at many Kessler properties and was really taken back by how terrible the rooms(we had 2) were. The restaurant was really pretty but food was mediocre(we had breakfast). It was disappointing but nothing we could do. Definitely, won’t be going back.
Stayed 2 nights in Dec 2023
Response from Lori Morita on Jan 2, 2024
Thank you for staying with us Tom and for taking the time to share your feedback. I apologize that we were not able to get you checked in quickly upon your arrival and that we did not immediately place your luggage in our bell storage. I would love to speak with you further if you would like to reach out to me. I would love an opportunity to provide you with a different and wonderful experience.

8/10 Good

Monica

Stayed 1 night in Dec 2023
Response from Lori Morita on Jan 2, 2024
Thank you Monica, hope to see you again soon!

10/10 Excellent

Kristi

Traveled with family
Stayed 1 night in Dec 2023
Response from Lori Morita on Jan 2, 2024
Hello Kristi! Thank you for staying with us and sharing your positive review.

10/10 Excellent

Monica

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Monica! We appreciate you and this 5 out of 5 review very much. Look foward to welcoming you back again soon!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Beautiful place to stay
Stayed 2 nights in Dec 2023
Response from Lori Morita on Jan 2, 2024
Thank you Francisco, hope to see you again soon!

8/10 Good

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Otto, hope we have an opportunity to welcome you back again soon.

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Rooms need an update
This hotel is in need of a makeover. Rooms were super clean, but felt like they were stuck in the ‘80s. We ate the first night in the bar and the food was just OK. We had to send back 2 dishes. That was a disappointment, especially for what they charge. Service was excellent, from the front desk to the valet guys.
Stayed 3 nights in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us James. We appreciate your feedback, and I am so sorry for your experience in the bar. I will share your experience with our Food and Beverage leaders. We do have a room renovation in the plans soon and I hope we will have an opportunity to welcome you back to see it. It is wonderful to hear that the service was excellent throughout the resort. Thank you again for staying at Casa Monica Resort and Spa.

4/10 Poor

Cynthia

Stayed 3 nights in Dec 2023
Response from Lori Morita on Feb 13, 2024
Hello Cynthia, thank you staying with us and taking the time to share your feedback.

8/10 Good

Bernadette, Mount Sinai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Bernadette! We look forward to welcoming you back again soon.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Francisco! We appreciate your wonderful 10 out of 10 stay for Casa Monica Resort and Spa!

10/10 Excellent

Luis

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Place in San Augustin!!!!
Response from Lori Morita on Feb 13, 2024
Thank you Luis, hope to welcome you back again soon.

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the location of this hotel. Walking distance to all the fine appeal of St. Augustine.
Stayed 1 night in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us and taking the time to submit a review. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

AD

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is beautiful
Stayed 3 nights in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us AD, we are so thrilled to hear you found everything beautiful!

8/10 Good

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel with major attractions within walking distance. Very nice restaurant on site.
Stayed 3 nights in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Diana! We appreciate your feedback. I will share your wonderful comments with the Food and Beverage team. I am delighted to hear you enjoyed our brand-new Cordova Chophouse!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there for several years and hope to continue. I brought my sister with me as a special treat. She had not visited St Augustine for many years due to her health. Living just up the road in Jacksonville it is a true getaway and I would not ever consider staying anywhere else than The Casa Monica.
Stayed 1 night in Dec 2023
Response from Lori Morita on Dec 24, 2023
Thank you so much Anna- it is wonderful to hear we were a true getaway for you and your sister. Please don't ever consider staying anywhere else because we can't wait to welcome you back.

10/10 Excellent

Lynn, Fleming Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lori Morita on Dec 24, 2023
Dear Lynn,Thank you for staying with us at Casa Monica Resort and Spa. We are thrilled to see your stay was a 5 out of 5! We look forward to welcoming you back again soon.

6/10 Okay

Edward, Tarpon Springs

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Edward! We look forward to welcoming you back again soon.

4/10 Poor

Joel

Traveled with partner
Disliked: Amenities, property conditions & facilities
This is not a high end resort. It is a dressed up, overpriced, dated, mediocre Marriott quality hotel. The shower fixtures are cheap and didn’t work properly. The restaurant and bar are very expensive. $21 for a drink for example. The location is in the heart of the historic district but you have to walk by or around numerous homeless people who are mentally ill or drugged out. The gym is a small workout room with a few machines, free weights and just one treadmill. Hardly the fitness center you’d expect in a high end resort. They hit you with a $22 a day “resort” fee that it is not disclosed at billing. In addition you have to valet park for $35 a day because there is no other overnight parking around.
Stayed 2 nights in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Joel and taking the time to provide your feedback. I am sorry that we did not meet expectations on your stay with us and that we did not have an opportunity to address them while you were with us. Guest satisfaction is our top priority and I apologize that we fell short on your visit with us and to St. Augustine. Our guests do have access to the Serenata Beach Club which provides a full work out facility in addition to the one we have on property. Thank you again for taking the time to provide your feedback with us.

10/10 Excellent

Cyrus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great staff and service.
Stayed 1 night in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Cyrus and taking the time to submit a review. We are thrilled you found our staff and service excellent.

10/10 Excellent

Harold, Amelia Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the resort tax and high vallet parking each night.
Stayed 3 nights in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Harold and taking the time to submit a review. We hope for the opportunity to welcome you back again soon.

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our grandson on our first 2 night getaway. The room was perfect. Plenty of room for strollers and cribs. Closet space was minimal but plenty of storage elsewhere.
Stayed 2 nights in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Thomas and taking the time to submit a review! We appreciate your feedback and look forward to an opportunity to welcome you back again soon.

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Staff was great. Bed was comfortable, room was clean and bathroom was good size. Only issue was water temp goes from warm, cool to hot while taking a shower.
Stayed 1 night in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us at Casa Monica Resort and Spa Brittney! We appreciate your wonderful feedback, and I will be sure to share the opportunity with the water temperature with our Engineering team.

10/10 Excellent

Curtis M.

Traveled with partner
Liked: Property conditions & facilities
Everyone was so helpful during our stay, the front desk personnel, the managers, the cleaning staff and the restaurant was amazing. The service was superb and the food was delicious. We had breakfast and dinner. Excellent. So convenient to everything.
Stayed 2 nights in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Curtis! We appreciate your wonderful feedback, and we look forward to welcoming you back to Casa Monica Resort and Spa again soon.

10/10 Excellent

MARIA

Stayed 1 night in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you your wonderful 5 out of 5 review Maria! We look forward to welcoming you back again soon.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a great mattress, bathroom and size for a King Bed. The artwork throughout this property makes it so enjoyable to walk thru whether on your floor or even using a stairwell to the Lobby. Having a starbucks in the lobby was a bonus. Didn't care for the pool since it was 3.5" so kind of an oversized kids pool. Jacuzzi and work out room was solid.
Stayed 2 nights in Oct 2023
Response from Lakisha Powell Front Office Supervisor on Nov 15, 2023
Thank you for your feedback. It was our pleasure to serve you.

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from Lori Morita on Dec 24, 2023
Thank you for staying with us Jeff! We look forward to welcoming you back to Casa Monica Resort and Spa again soon!

8/10 Good

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. I recommend
Stayed 3 nights in Oct 2023
Response from Lori- Front Desk Manager on Nov 6, 2023
Thank you for staying with us Trevor. We are happy to hear you enjoyed your stay and would recommend Casa Monica Resort and Spa. We look forward to welcoming you back again soon!

10/10 Excellent

Fernando

Stayed 2 nights in Oct 2023
Response from Lori- Front Desk Manager on Nov 28, 2023
Thank you for your 5 out of 5 reviews! We are thrilled you enjoyed your stay and look forward to your return.

10/10 Excellent

Will

Traveled with family
Liked: Amenities
Everything was wonderful
Stayed 2 nights in Nov 2023
Response from Lori- Front Desk Manager on Nov 6, 2023
Thank you Will! That is exactly what we are aiming for. We look forward to welcoming you back for a return visit soon.