Ratings based on 322 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Fl.

Great Weekend

Posted Jan 17, 2017
Pros: Best breakfast ever and very reasonable.
Location: Very convenient to downtown, Nice dinning options within walking distance. Beach Access is very nice. Great pool & Hot Tub.
Had a great experience. Hotel was all we could have asked for. Great room with an awesome view of the beach. Convenient to many nice dinning options.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2016
Good location. Very short Walk to the beach . Spacious rooms and very large shower. No complaints.
Comment from Hotel Management
Dec 30, 2016 by Adelheid, Hotel Management
Dear Guest, Thank you for your comments. I am glad to hear that you enjoyed your stay. We look forward to seeing you in the future. Happy New Year Adelheid Salas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston SC

Nice hotel close to the beach

Posted Dec 30, 2016
Pros: Quick check-In, Jacuzzi Tub, Great nights sleep in clean comfortable room.
Nice hotel close to the beach. Unfortunately we were only able to stay for one night on our way thru town but will definitely stay again. The Jacuzzi tub in the room was wonderful and the beds were extremely comfortable. Will definitely need to try the restaurant next time.
Comment from Hotel Management
Dec 30, 2016 by Adelheid, Hotel Management
Dear C, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay and the hotel. Please come and stay with us the next time you are in town. Happy New Year Adelheid Salas General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Blacksburg, Virginia

Patina

Posted Dec 24, 2016
Pros: Everything.
Cons: Nothing. Highly trained staff in all areas do everything possible to make a visit memorable.
Location: A short walk to the beach, close to the pier.
Wonderful hotel with a patina. Looks old but is not. Large, comfortable rooms with handsome furnishings and art prints which evoke staying in a world class hotel in Spain. Outstanding, intimate restaurant with impeccable staff at all levels. Lovely presentation enhances the quality of the food. One of a few restaurants today that knows how to do what it does.
Comment from Hotel Management
Dec 25, 2016 by Adelheid Salas, Hotel Management
Dear Buster, Thank you so much for your lovely review. I am happy to hear that you enjoyed the hotel and our fabulous location as well as the restaurant. I will be sure to share your comments with the whole staff and pass it along to the owner of La Cocina. We look forward to seeing you again. Happy Holidays, Adelheid Salas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place

Posted Dec 15, 2016
Amazing hotel. Room was awesome and very clean. Next to beach and short drive to the old town. Breakfast vouchers were a plus also. Service was great. Definitely will be going back. Great experience.
Comment from Hotel Management
Dec 16, 2016 by Adelheid Salas, Hotel Management
Dear Guest, Thank you for your lovely review. We appreciate feedback from our guests as it helps us to improve our services. I have shared your comments with the whole staff. We hope to see you on your next visit to the area. Sincerely, Adelheid Salas
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Dec 14, 2016
We stayed 12/8-12/12. We loved the proximity to the beach, the staff and the uniqueness of the property.
Comment from Hotel Management
Dec 16, 2016 by Adelheid Salas, Hotel Management
Dear Guest, Thank you for taking time to send in your review. I am happy to hear that your enjoyed your stay and our terrific location. We look forward to seeing you again. Sincerely, Adelheid Salas General Manager
3 out of 5
by A verified traveler from Melbourne, NY

Nice hotel but needs updating.

Posted Dec 9, 2016
Pros: The location
Cons: Needs updating
Location: There is the beach and close to the historic town. We went to see the holiday lights and were not disappointed
Hotel is old. It is in a great location and we only stayed there two nights. But the rooms need to be painted and fixed up. I like the look of the place but don't think I would stay there again.
Comment from Hotel Management
Dec 12, 2016 by Adelheid Salas, Hotel Management
Dear MK, Thank you for taking the time to send in your comments. We appreciate feedback from our guests as it helps us to improve our services. I apologize that the room did not exceed your expectations. We are in the midst of updating and renovating all of our rooms so perhaps you would consider staying with us again so that we can provide you with the exceptional service you deserve. Sincerely, Adelheid Salas General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Used Expedia - Got Room 207 with a Roaring A/C Fan

Posted Dec 8, 2016
Pros: Boutique small hotel.
Cons: For the price of this hotel, there should have been some compensation for a terrible night stay since the problem was due to a malfunction in the room
Location: Great location.
We stayed at Castillo Real in April 2016 and it was wonderful stay. This time - NOT SO wonderful. We arrived late in the day and stayed in Room 207. This was a spontaneous trip to St. Augustine and we felt we could not go wrong with Castillo Real. We reserved a room through Expedia and saved $5.00 on our rate. We checked in and decided to grab a little dinner before turning in. When we returned, we went straight to bed and noticed the room was warm and turned the a/c down to 70 degrees. After a while the a/c fan kicked on and shook us out of bed with a LOUD ROAR. We could not even hear each other speak! It was a loud roar every time the fan turned on. All night long, every time the roaring fan turned on, it woke us up. Needless to say, "WE DID NOT SLEEP" and we had to travel the next day. We should have asked for another room, but we were tired and settled in. The TV cable had problems too. We checked out the next morning and told the lady at the desk of our problems in 207. She apologized and said she would like to give us a discount, but because we used Expedia, she could do nothing. The manager on duty called us the next day as we requested and she also apologized for our discomfort, but again there was nothing she could do because we used Expedia. She say they previously received a complaint with Room 107 with the same a/c problem and a/c man fixed it. She said she would have the fan checked and offered us a free upgrade the next time we come.
Comment from Hotel Management
Dec 12, 2016 by Adelheid Salas, Hotel Management
Dear Guest, Thank you for taking the time to send in your review. I apologize that you experienced an issue with your a/c and tv. I have shared your comments with the staff so that we may improve our services with your feedback. We do look forward to seeing you again so that we may provide with an exceptional stay. Sincerely, Adelheid Salas General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from US

Nice Ocean View !

Posted Nov 26, 2016
Pros: They had coffee 24 hours a day. The staff was very nice and friendly
Location: There are plenty of things to do close by.
We stayed on the fourth floor with an ocean view and saw dolphins in the day and stars at night. Great View.++
Comment from Hotel Management
Nov 28, 2016 by Adelheid, Hotel Management
Dear Margina, Thank you for taking time to write your review. We appreciate feedback from our guests. I am very happy to hear that you enjoyed the hotel and the area. We look forward to seeing you again. Sincerely, Adelheid Salas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
It was amazing. They could have new windows put in to increase the view out the windows but it was amazing.
Comment from Hotel Management
Nov 21, 2016 by Adelheid Salas, Hotel Management
Dear Sandra, Thank you for your review. We appreciate feedback from our guests as it helps us to improve our service. I am happy to hear that you enjoyed your stay and we look forward to seeing you on your next trip to St Augustine. Sincerely, Adelheid Salas