Supportive staff but bad room cleaning
Posted Aug 3, 2016 on Hotels
My family and I stayed on the last week if july 2016 for visiting Saint Augustine.
Hotel proximity to outlet mall is good and a 15 minutes ride to downtown is acceptable, the staff personell are kind and willing to help you, but the cleaning of the room is really bad (I had to seriouly complain to get my room cleaned on third stay day) so I won't stay aging in this hotel
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Thank you for your review. We are sorry to hear about your experience with our Housekeeping team. We have passed your comments to our management team to take action ASAP.