Ratings based on 1,209 Verified Reviews

3.8 out of 5
81% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Staff was very friendly and helpful..I only stayed overnight. But I would stay here again..
3 out of 5
by A verified traveler

Posted Apr 18, 2017
Just okay location, beds were not anything special. Good cookies and decent breakfast.
Comment from Hotel Management
Apr 21, 2017 by Jay Patel, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
2 out of 5
by A verified traveler

Posted Apr 16, 2017
Room was not what we were looking for. Did not like location.
Comment from Hotel Management
Apr 19, 2017 by Jay Patel, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cocoa, FL

On the edge of the historic district.

Posted Apr 10, 2017
Pros: Location and price
Cons: Unknown
Location: Old St Augustine, a lovely park with a carousel.
We only stayed overnight as we were passing through, but staff was friendly, room was comfortable, not fancy but just fine and clean.
Comment from Hotel Management
Apr 15, 2017 by Jay Patel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the location and the price also the park and carousel just a short walk from the hotel. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Very Pleasant stay

Posted Apr 8, 2017
Pros: clean and bright. excellent value for money
Location: plenty to do in St Augustine, hotel is reletively colse to the centre of town, there is a good shuttle service to the main tourist area.
Warm welcome and helpful staff from the onset. Clean and spacious room, Excellent complimentary full breakfast. good range of facilities.
Comment from Hotel Management
Apr 8, 2017 by Jay Patel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had a very pleasant stay. We are also delighted to read that you were pleased with the location, the helpful staff and the clean spacious room. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Apr 4, 2017
Very nice property. friendly accomodating staff. Thank u
Comment from Hotel Management
Apr 9, 2017 by Jay Patel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you were pleased with the property and the friendly accommodation staff. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vassar, Michigan

Very Good Staff

Posted Mar 25, 2017
Pros: Very good location
Cons: Nothing
Service Staff did an outstanding job, especially for the breakfast and the server Otto, I think I have his name right.
Comment from Hotel Management
Mar 27, 2017 by Jay Patel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the location, the service of the staff especially Otto. We look forward to your next stay.
3 out of 5
by A verified traveler from Fredericksburg, Va.

Average at Best in a good location

Posted Mar 16, 2017
Pros: The location of this hotel is nice as it is just outside the busy part of St. Augustine but not to far away as to be difficult to get into town.
Cons: The computer in the business center is a joke and you can't even plug in a drive and print anything. When I spoke to the front desk they had no idea.
Location: IT is St. Augustine, Florida there is a ton of things to do
Check in was great, room was clean. The beds were poor and old and low to the floor. The towels were the small sandpaper cheapos. They have a exercise room and pool but too cold for the pool this trip. The Business center, or single computer will do nothing for you and if you ask they have no idea. The breakfast is hot but steamed food. Nonetheless I have seen far worse as there breakfast is actually a B-. The elevator is slower than slow. We were on the 3rd floor and chose to walk most of the time. I most likely would not return to this hotel.
Comment from Hotel Management
Mar 20, 2017 by Jay Patel, Hotel Management
Thank you for taking the time to write your review. The Country Inn & Suites St. Augustine and the Carlson Rezidor Hotel Group will work diligently to ensure any situation is fully investigated. We appreciate you bringing these matters to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Far away from Historic District

Posted Mar 10, 2017
Pros: Clean and good breakfast.
Cons: Price was very high for class of hotel.
Location: Great Spanish restaurant just across the street.
The hotel was fine and the breakfast good. The distance to the Historic District was a little far but we were able to take a golf cart "Hopper" for a very good price per person which made it more convenient. It was high season and so was the price.
Comment from Hotel Management
Apr 21, 2017 by Jay Patel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you were pleased with the cleanliness, the breakfast, the Mexican restaurant across the street, and the Hopper. We look forward to your next stay.
2 out of 5
by A verified traveler from Calabash, NC

Not What We Expected From Country Inn & Suites

Posted Mar 4, 2017
Location: Had to travel to most locations in our own vehicle. Not in an area where you can walk to attractions.
From the minute we arrived, issues - Room not ready (after 3PM), the door handle to the room was broken and we had to kick the bottom of the door to get in each time. There was little, to no hot water from the bathroom sink. The air conditioner had issues with its condenser and fan and kept us both up most of the two-night stay. Yes, we mentioned it but apparently wasn't fixed. The television did not work and they had to replace something in the cable line to the system for TV and Internet. Sadly, we've never had issues with Country Inn & Suites in the past (as we've stayed with them whenever one was close to where we were traveling to). This was to be a romantic two-days in St Augustine but needless to say, it was quite unpleasant....... The one highlight throughout the two days was Kathy the lady at the front desk. An asset to the company in every way........
Comment from Hotel Management
Mar 6, 2017 by Jay Patel, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.