Not What We Expected From Country Inn & Suites
Posted Mar 4, 2017
From the minute we arrived, issues - Room not ready (after 3PM), the door handle to the room was broken and we had to kick the bottom of the door to get in each time. There was little, to no hot water from the bathroom sink. The air conditioner had issues with its condenser and fan and kept us both up most of the two-night stay. Yes, we mentioned it but apparently wasn't fixed. The television did not work and they had to replace something in the cable line to the system for TV and Internet. Sadly, we've never had issues with Country Inn & Suites in the past (as we've stayed with them whenever one was close to where we were traveling to). This was to be a romantic two-days in St Augustine but needless to say, it was quite unpleasant....... The one highlight throughout the two days was Kathy the lady at the front desk. An asset to the company in every way........
Comment from Hotel Management
Mar 6, 2017 by Jay Patel, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.