BBQ/picnic area

Reviews of Courtyard by Marriott St Augustine I-95

3 out of 5
Courtyard by Marriott St Augustine I-95
2075 State Road 16, St. Augustine, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pleasant staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Angelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yoel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Becca Markel, AGM on Mar 12, 2024
Thank you for the awesome score. We love when our guest enjoy their stay at our hotel. Have a great day.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional.
Stayed 1 night in Mar 2024
Response from Becca Markel, AGM on Mar 7, 2024
Thank you so much. We are so happy knowing that you had the best stay. Have a great day.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable beds and friendly staff! Quick drive to beach, historic district and outlet store shopping. We’ll be back!
Stayed 1 night in Feb 2024
Response from Becca Markel, AGM on Feb 26, 2024
Thank you for the positive response. We are so please that you had a wonderful stay with us. We look forward to accommodating you in the future. Have a great day.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Becca Markel, AGM on Feb 13, 2024
Thank you so much for the response. We enjoy the positive feedback. Have a great day.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here was super accomodating when we needed a late check out. Smiles, conversation, food options! Great place to stay
Stayed 2 nights in Jan 2024
Response from Shirley on Feb 4, 2024
We appreciate the wonderful review. We look forward to seeing you in the future. Have a great day.

10/10 Excellent

Antonela

Stayed 1 night in Jan 2024
Response from Becca Markel, AGM on Jan 26, 2024
So awesome to hear that you enjoyed your stay with us. We hope to see you in the near future. Have a great day.

10/10 Excellent

Eliett

Traveled with partner
Liked: Amenities
I like that the property was situated near by the historic town.
Stayed 2 nights in Jan 2024
Response from Becca Markel, AGM on Jan 26, 2024
Thank you. We are just close enough but still far enough to be out of the way. We are happy to know that you enjoyed your stay with us.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Becca Markel, AGM on Jan 26, 2024
Yay. We appreciate the wonderful review. We look forward to seeing you in the future. Have a great day.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Becca Markel, AGM on Jan 11, 2024
Thank you for your response. We appreciate you and value your opinion. We look forward to having you in the future. Have a great day.

10/10 Excellent

Maryann

Stayed 1 night in Jan 2024
Response from Becca Markel, AGM on Jan 10, 2024
Thank you. We are so happy you enjoyed your time with us and we look forward to having you again in the future. Have a great day.

6/10 Okay

Joe

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I booked 4 rooms at this property for a family stay. Despite paying for 4 identically listed rooms we received different variations scattered about. There was a room on the first, one on the second and 2 on the third. The rooms on the first and second floors had good hot water flow, the rooms on the 3rd floor vary. Either the rooms on the far end do not have good hot water flow in general, or Room #340 simply has bad plumbing. Paint is falling form the ceiling in the bathrooms, granted this is expected in a quick stay hotel such as this one but as in all hotels, there should be a greater emphasis on maintenance since profit margins are more than sufficient for this in their budgets & in turn would make for happier customer's. All in all, its a good hotel, but it could be a lot better.
Stayed 2 nights in Dec 2023
Response from Becca Markel, AGM on Jan 4, 2024
Thank you for your survey. Surveys are how we are better prepared to improvements at our hotel. I apologize for the not so pleasant stay you had with us. I have made the maintenance engineer aware of the above issues. We were having the hot water fixed during your stay, as to the reason it was not flowing properly, it is fixed now. We look forward to seeing you again in the future. Have a great day.

10/10 Excellent

Go

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was far from the historic area and we couldn’t find a shuttle bus. Dining options around the hotel are almost none. The closest restaurant is 5 miles
Stayed 3 nights in Dec 2023
Response from Becca Markel, AGM on Jan 4, 2024
Good morning, thank you for the response. We are appx 15 minutes from the historic district, we also have many dining options near by just not many local dining options. We wish we had more closer by as well. I am otherwise glad you enjoyed your stay with us. We definitely look forward to having you stay with us again. Stop by the desk and ask one of us for some cool dining places that we love. Have a great day.

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is beautiful and the room layout is very nice!! Very clean all over. The hot tub was great. Front desk staff were very nice. Highly recommend turning the AC down much lower than you would at your house (it was warm in our room until we turned the AC on 68). Will definitely be staying here again.
Stayed 2 nights in Dec 2023
Response from Becca Markel, AGM on Dec 31, 2023
Thank you so much. We appreciate you and value you. Happy New Year.

10/10 Excellent

Jennifer, NY

Stayed 1 night in Dec 2023
Response from Becca Markel, AGM on Dec 31, 2023
Thank you so much. We appreciate you.

10/10 Excellent

DIANA

Liked: Cleanliness, property conditions & facilities
Great services; clean
Stayed 1 night in Dec 2023
Response from Becca Markel, AGM on Dec 27, 2023
Thank you so much.

10/10 Excellent

Kiet, port st lucie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Becca Markel, AGM on Dec 27, 2023
Thank you so much.

10/10 Excellent

william l.

Stayed 1 night in Dec 2023
Response from Becca Markel, AGM on Dec 31, 2023
Thank you for the positive feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay here so I will just highlight the few items we found unsatisfactory: 1. No exhaust in the bathroom. Shower fogged everything up. 2. Sink designed for tall people, not average or short. Sink bowl too far from the edge. 3. Body soap dispenser was empty. Nothing I could do since I was in the middle of my shower when I realized there was no soap. Everything else about the hotel is good. I would stay again if in the area.
Stayed 1 night in Dec 2023
Response from Becca Markel, AGM on Dec 27, 2023
Thank you for your response. I am sorry to hear you had issues and I assure you that I will address them. We hope the next visit will be far beyond your previous. Have a great day.

10/10 Excellent

chang jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Becca Markel, AGM on Dec 27, 2023
Thank you.

10/10 Excellent

Willard, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest Courtyard’s by Marriott that we have stayed at. Staff was great, room was well layed out. Nice place to spend a night.
Stayed 1 night in Dec 2023
Response from Becca Markel, AGM on Dec 27, 2023
We are so happy that you enjoyed staying with us. Come again soon.

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and inviting. Also went above and beyond with it being our anniversary
Stayed 2 nights in Dec 2023
Response from Becca Markel, AGM on Dec 27, 2023
This is awesome. Happy Anniversary again from us. We are so happy you had a great stay.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Becca Markel, AGM on Dec 27, 2023
Thank you. We are happy that you have a good stay with us. Hope you choose to stay with us in the future.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great staff. Will stay again when I'm in St. Augustine, Fla.
Stayed 2 nights in Nov 2023
Response from Becca Markel, AGM on Nov 30, 2023
Thank you Shawn. We appreciate the wonderful feedback. Guest like you make this all worth it. We look forward to having you come back to stay with us in the future.

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and friendly environment
Stayed 1 night in Nov 2023
Response from Becca Markel, AGM on Nov 29, 2023
Thank you for your great response. We are happy that you had a great stay with us and look forward to seeing you in the future.

10/10 Excellent

Dawnna

Stayed 1 night in Nov 2023
Response from Becca Markel, AGM on Dec 27, 2023
Thank you. We are so happy you had a great stay.

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Becca Markel, AGM on Nov 14, 2023
Good morning. We are happy that you had a enjoyable stay. We look forward to seeing you in the future.

8/10 Good

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Work out good for our family
Stayed 3 nights in Nov 2023
Response from Becca Markel, AGM on Nov 14, 2023
Thank you. So happy you enjoyed your stay.

10/10 Excellent

Evasio

The personnel are good.
Stayed 6 nights in Nov 2023
Response from Becca Markel, AGM on Nov 14, 2023
Good morning. We are happy to hear you had a great stay. See you soon.

8/10 Good

Josie

Traveled with partner
Liked: Staff & service, amenities
Stayed for a week while my husband was at a training. The room was pretty clean and quiet. I was able to work during the day. There are also near by quick service restaurants to enjoy.
Stayed 1 night in Oct 2023
Response from Becca Markel, AGM on Nov 7, 2023
We are so happy to hear you enjoyed your stay as well as being comfortable. We hope we can accommodate you in the future. Have a great day.

10/10 Excellent

Susan

Very clean!
Stayed 1 night in Nov 2023
Response from Becca Markel, AGM on Nov 7, 2023
Awesome. Thank you for your response. We love to hear that our guest have had an enjoyable stay. We hope to see you in the future.

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handicapped room was great and quiet. Did not like a charge on our bill for some one else’s breakfast-called it to the lady at the desk-she said they would remove the charge and email me the correct receipt-still waiting for corrected receipt
Stayed 1 night in Oct 2023
Response from Becca Markel, AGM on Nov 7, 2023
Thank you for letting us know you enjoyed your stay. I am also checking to see if this charge was taken care of. I hope to see you in the future.

10/10 Excellent

Muriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything seems clean and very well cared for. To me that means a lot. Much better than other hotels I’ve stayed at. Thank you for caring for your customers.
Stayed 1 night in Nov 2022
Response from Becca Markel, AGM on Oct 30, 2023
Thank you for the positive feedback. We are happy that you enjoyed your stay. Our customers are first priority. See you soon.

10/10 Excellent

tracey, Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, very clean comfortable for a great price. Nice helpful staff
Stayed 2 nights in Oct 2023
Response from Becca Markel, AGM on Oct 24, 2023
Thank you!! We try to be as good and awesome as our guest. Glad you enjoyed your stay. Have a great day.

10/10 Excellent

Sidney

Stayed 1 night in Oct 2023
Response from Becca Markel, AGM on Oct 24, 2023
Thank you for the wonderful response. Guest satisfaction is our main priority. Have a great day, see you soon.

4/10 Poor

JEROME

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Property needs severe upgrade and modernization, i.e. air conditioning, walk-in showers, better matresses, additional pillow choices besides feathered pillows...
Stayed 2 nights in Oct 2023
Response from Becca Markel, AGM on Oct 24, 2023
Good afternoon, We appreciate your feedback. We can not improve without our guest reviews. Happy to say that we have all new beds, pillows options are brand standards, either soft foam or feather and we are working on new ac units now. We hope our future looks bright and we get rid of all tubs. Have a great day.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Becca Markel, AGM on Oct 24, 2023
Thank you for the great response, we appreciate you. See you soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean, the staff excellent, polite & helpful . The only issue was the bed, the mattress needs to be changed very uncomfortable. I had back pain. I would stay in this hotel again.
Stayed 3 nights in Sep 2023
Response from Becca Markel, AGM on Sep 25, 2023
Good morning, Thank you for the feedback. I am happy to let you know we now have new beds. When you come back you will have a great nights rest. Have a good day.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Becca Markel, AGM on Sep 25, 2023
Thank you for rating us. We appreciate you.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Becca Markel, AGM on Sep 17, 2023
Good morning, Thank you for the wonderful review. Our team are glad you enjoyed the time you spent in our hotel. Have good day.

4/10 Poor

Mitch

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updating desperately! Tub was stopped up and only one person got to shower! Dirty tub with hair , a dirty wash cloth in bathroom!
Response from Becca Markel, AGM on Sep 12, 2023
Thank you for your response. We appreciate the feed back as it will help us improve. I will also make our maintenance aware of the issues that occurred during your stay. Our apologies. Have a great day and hope you choose to give us another opportunity in the future.

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Sep 2023
Response from Becca Markel, AGM on Sep 12, 2023
Thank you for your response. We are glad you enjoyed your stay with us. We look forward to seeing you soon

10/10 Excellent

Ernesto L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Becca Markel, AGM on Sep 12, 2023
Thank you for your response. I am happy to hear that you enjoyed your stay with us. See you soon

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good deal
Stayed 1 night in Sep 2023
Response from Becca Markel, AGM on Sep 5, 2023
Thank you for your feedback. I am glad you enjoyed your stay. Have a good day.

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Becca Markel, AGM on Sep 5, 2023
Thank you for your response. I am truly happy to hear you had a good stay. See you soon.

6/10 Okay

Damodar

Traveled with family
Liked: Cleanliness, staff & service
The Matress needs to be replaced it looks like they do not rotate mattresses. The AC was struggling to keep up with the temperature set on the thermostat.
Stayed 2 nights in Sep 2023
Response from Becca Markel, AGM on Sep 5, 2023
Good afternoon. I sincerely apologize for the issues you experienced during your stay. Glad to share we will have all new mattresses next week. I hope you choose to stay with us in the future.

8/10 Good

Jo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Becca Markel, AGM on Aug 30, 2023
Thank you for your response. I hope you choose to stay with us in the future. Have a great day.

10/10 Excellent

Deidra, Augusta

Stayed 2 nights in Aug 2023
Response from Becca Markel, AGM on Sep 17, 2023
Thank you for letting us know that you enjoyed your stay. We are glad to hear that. Looking forward to seeing you in the future.

8/10 Good

Kevin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff!
Stayed 2 nights in Aug 2023
Response from Becca Markel, AGM on Aug 22, 2023
Thank you for your review. We appreciate you and look forward to accommodating you in the future.