Ratings based on 891 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hudson, FL.

Posted Apr 21, 2017
Pros: It was clean and we were allowed an early check-in.
Cons: Not much, we were happy with the room
Location: Historical park was our main concern and it was walking distance from hotel.
Walking distance to Historical Park, many restaurants to choose from.
Comment from Hotel Management
Apr 25, 2017 by Roseline , Hotel Management
I want to personally thank you on such a wonderful review. I will pass this message on to the team. Whenever you are in town, you have a home at Holiday Inn St Augustine-Historic. Kind Regards, Roseline Cherizar
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near trolley tour stop an museums

Posted Feb 21, 2017
St agustine is a very nice place to visit and with nice hotels.
Comment from Hotel Management
Mar 12, 2017 by Rose, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roseline Cherizar
2 out of 5
by A verified traveler

Posted Feb 16, 2017
Pros: Not much..
Cons: complete remodel.
Very out dated.. Stains on tile floor, old carpet, shower tile grout stained. Made the room feel unclean..
Comment from Hotel Management
Mar 12, 2017 by Rose, Hotel Management
We do apologize for the inconvenience. My general manager is looking into this. We hope to see you soon. Kind Regards, Roseline Cherizar
3 out of 5
by A verified traveler

Needs work

Posted Feb 12, 2017
This hotel is not up to the usual standard of Holiday Inns. It is showing its age and in spite of the renovation of some furnishings (bed, desk etc) it needs a make over.
Comment from Hotel Management
Mar 12, 2017 by Rose, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Roseline Cherizar
4 out of 5
Recommended
for Everyone
by A verified traveler

Trip to St. Augustine

Posted Feb 5, 2017
Pros: The beds were comfortable
Cons: Putting more towels in the room. We had 4 people in the room and there where only 2 big towels
I really enjoyed my stay at the Holiday Inn Express in Historic District St. Augustine. The staff and facility where very nice. I enjoyed the location of the hotel.
Comment from Hotel Management
Mar 12, 2017 by rose, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roseline Cherizar
2 out of 5
by A verified traveler

Disappointing

Posted Feb 3, 2017
Pros: The location.
Cons: Everything.
Location: The location is good. It is right across from a visitor station for old time trolley.
We were given a first floor room. It is the last of the hotel to receive maid service. Twice we left the room by 8:30 in the morning to return by 1:30 in the afternoon the first day and 2:30 the second day, so our kids could take a nap for 2 hours. Each time we came back the room had not been made up. This is not a place you want to stay if you have napping children. When we arrived there was trash in the bathroom trash can. Not a big deal but obviously this hotel lacks good management. We were not the only ones who had complaints. I would not stay here again. There are way too many more options available.
Comment from Hotel Management
Mar 12, 2017 by Rose, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Roseline Cherizar
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, cozy and friendly staff

Posted Jan 31, 2017
We stayed and enjoyed a weekend here at Holiday inn. Clean beds and pillows which is hard to find these days!!! Great complimentary breakfast eggs bacon, sorted cereals and juice/coffee Not bad for the price per night! Very close ,walking distance to historic sites we walked both nights to and from the hotel to eat and to tour.
Comment from Hotel Management
Mar 12, 2017 by Rose, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roseline Cherizar
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel close to old St. Augustine

Posted Jan 26, 2017
Pros: Everything
Cons: Can't think of anything.
Location: Near old St. Augustine. I walked a lot and ate in great restaurants. I did not need my car at all.
This is a very nice hotel. The lobby is lovely, the staff very friendly and the room was clean and inviting. The bed linens were very comfortable. I only stayed one night but I would definitely stay again. I left a sweater there and called two days later. They shipped it to me and I had it within a day.
Comment from Hotel Management
Mar 12, 2017 by Rose, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roseline Cherizar
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Quick getaway

Posted Jan 23, 2017
We enjoyed our stay. Staff was friendly and well informed about the area; what was within walking distance and attractions. Rooms were comfortable and clean.
Comment from Hotel Management
Mar 12, 2017 by Rose, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roseline Cherizar
4 out of 5
by P. Kelley from St. Augustine, Fl.

Good choice

Posted Jan 22, 2017 on Hotels
Very nice! Staff was wonderful, especially Lisa! Marc, the chef prepared a wonderful breakfast and also was very outgoing and friendly. Front desk staff helpful, and accommodating. Free shuttle to train site. Close to everything.
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roseline Cherizar