Ratings based on 932 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 18, 2017
Nice hotel, well located, very good team. I would like to come back soon.
Comment from Hotel Management
Jul 21, 2017 by Roseline Cherizar , Hotel Management
WOW! Your feedback is truly valued. I will inform the team on this. We look forward to your future stay.
2 out of 5
by A verified traveler

Terrible smell.

Posted Jul 14, 2017
Although clean, my room smelled of sewer gas. There is obviously something wrong and this room should not have been used.
Comment from Hotel Management
Jul 16, 2017 by roseline cherizar, Hotel Management
I want to personally thank you for taking the time out to share your experience. We value you as a guest. The general manager and as well as the maintenance manager have been informed. They are working on this concern. We do apologize for the inconvenience and hope to see you the next time you are in the area. Kind Regards, Roseline Cherizar
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Very clean and nice hotel

Posted Jul 12, 2017
They would go above and beyond to make sure your stay is wonderful
Comment from Hotel Management
Jul 13, 2017 by Roseline Cherizar , Hotel Management
Thank you on sharing such a great review. We value all of our guest concerns. I will share this with the team and look forward to your future stay. Kind Regards, Roseline Cherizar
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

Location, service, amenities!

Posted Jul 10, 2017
Pros: Location, amenities, cleanliness, and comfortable. The bar/restaurant had a happy hour.
Cons: Breakfast was not included.
Location: Within walking distance of restaurants and bars. The pool at the hotel was very nice.
The hotel staff was very friendly and helpful. The hotel and rooms had all of the necessary amenities and more! The room had a microwave, refrigerator, and very comfortable bed. The pool was very nice, and the bar/restaurant was a nice area although we didn't utilize it. Only unfortunate part was the continental breakfast was not included. The location was close to a couple places to eat and get drinks. It was also within walking distance of a few of the sights - Ponce De Leon Fountain of Youth. It was a great place to stay for the 2 nights we were there and would have been great for a week+.
Comment from Hotel Management
Jul 12, 2017 by Roseline Cherizar FOM, Hotel Management
Thank you on such a great review. We value all of our guest feedback. Our property is a full service Holiday Inn. Breakfast and dinner is not included. We will share this information with the team. We look forward to your future stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alachua, FL

Good location.

Posted Jul 8, 2017
Pros: Location
Cons: Rates high for area.
Went for July 4th. Good location, easy to walk oldtown area, dining, etc.
Comment from Hotel Management
Jul 13, 2017 by Roseline Cherizar , Hotel Management
I truly appreciate your feedback. We value all of our guest concerns. Our goal is to provide and give great hospitality service to our guest. During that time, our rate was lower than the other properties in the heart of the historic district. We hope to see you the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jun 29, 2017
Great staff. Clean rooms. Love it. Good breakfast.
Comment from Hotel Management
Jun 29, 2017 by Roseline Cherizar , Hotel Management
We do appreciate your feedback. We value all of our guest feedback. We look forward to your future stay. Kind Regards, Roseline Cherizar
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Very Friendly and Clean place to stay.

Posted Jun 26, 2017
Hotel well cared for and staff was very kind, you can tell they want guest to enjoy thier stay, we will be back.
Comment from Hotel Management
Jun 27, 2017 by Roseline Cherizar FOM, Hotel Management
Thank you on taking the time out to share your experience. I will inform the team and we look forward to your future stay. Kind Regards, Roseline Cherizar
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Large room excellent price

Posted May 17, 2017
The room was priced at just a little more than motel rooms. My 4 friends and I had plenty of space and two flat screen tvs to watch off of. The only downfall was at one point I looked over the the side of the bed and asked when one of them ate m&m's. No one had. Yet there was a pile of them. Like someone had spilt a bag of them.
Comment from Hotel Management
May 17, 2017 by C. A. Burns, Hotel Management
Greetings Rachel, Thank you so much for selecting our hotel and providing your feedback. We are sorry to learn that your stay was effected in this manner, and we will address it immediately. We hope to have the pleasure of your return and the opportunity to provide a better experience. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from cartersville, ga

Nice hotel with great staff

Posted May 13, 2017
Had a great stay. Ken the manager had to fill in as the bartender but didn't miss a beat. So great we extended our stay a second night. Thanks Ken
Comment from Hotel Management
May 13, 2017 by Roseline Cherizar , Hotel Management
You rock! We appreciate this wonderful review. Ken will be informed on how accommodating he was to you. We look forward to your future stay. Kind Regards, Roseline Cherizar
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Ok place to spend the night bed comfortable. St Augustine beautiful place to be
Comment from Hotel Management
May 7, 2017 by Roseline Cherizar , Hotel Management
We appreciate your feedback. I will inform the team. We look forward to your future stay. Best Wishes