Ratings based on 976 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Neat and friendly

Posted Nov 13, 2017
Love St Agustine and this hotel.friendly staff, very clean and few minutes walk from the history district.
Comment from Hotel Management
Nov 13, 2017 by Carol Burns, Director of Sales, Hotel Management
Thank you tremendously, for the wonderful review. Consider us Family! We hope to see you on your future visits to St. Augustine:) Warmest regards, Carol Burns
4 out of 5
Recommended
for Everyone
by A verified traveler from miami florida

Posted Oct 22, 2017
Surpirisng for a Holiday Inn. Lobby has a bar!! Perfect for a night cap! Overrall a perfect weekend gateway hotel
Comment from Hotel Management
Nov 9, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you for coming to see us and for sharing your thoughts. We're glad you came out to see us and enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from ruskin florida

Posted Oct 14, 2017
Very nice and clean and close to everything walk distance to restaurants and attractions
Comment from Hotel Management
Oct 14, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you very much for staying with us and sharing how great your time was! I'm glad you enjoyed your trip so much, and we hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
Cons: The plumbing
The plumbing is poor in the hotel. The toilets do not flush properly.
Comment from Hotel Management
Oct 14, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you very much for your feedback and for staying with us.Have our maintenance look into your concern to ensure the hotel is perfect for you and any other future guests. I hope you come back soon and give us another opportunity to exceed your expectations. Thank you,
3 out of 5
by A verified traveler from st.augustine

Posted Oct 9, 2017
Staff wasn't friendly. Room was below what was expected for the price. Bed was to hard.
Comment from Hotel Management
Oct 14, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you very much for your feedback and for staying with us. I will look into your concerns with my team to ensure we offer excellent service to you and all of our guests in the future. I hope you return soon to give us another chance to exceed your expectations. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice hotel and grear location

Posted Sep 29, 2017
The room is clean, Front Desk staff are nice and great location.
Comment from Hotel Management
Sep 30, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you for coming to stay with us and for your review! We're glad you had such a splendid time here. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ocala, FL

Nice hotel in historic St. Augustine

Posted Sep 28, 2017
Very nice hotel. Very clean & friendly staff. Bed was a little too hard for us, but overall great price for the area.
Comment from Hotel Management
Sep 30, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you very much for staying with us and for sharing your thoughts. We're glad you enjoyed your time with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value for location

Posted Aug 29, 2017
Pros: Staff, cleanliness, attention to detail
This Holiday Inn looks brand new. I asked and it's 9 years old but recently renovated. The staff is very professional, calling me in my room to ensure everything was to my satisfaction. One can literally walk to all the historic sites (we drove because of my 1 year old). My family has decided to stay here again should we return to St. Augustine.
Comment from Hotel Management
Sep 2, 2017 by Roseline Cherizar, Hotel Management
Thank You so much on the review. We would be honor to have you back as a guest. We look forward to your future stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Stayed for one night in a spacious room. Hotel staff were friendly and breakfast was delicious.
Comment from Hotel Management
Aug 28, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you for choosing to stay with us and for sharing your comments. We're ecstatic you had good experiences with our personnel and at breakfast.We look forward to hosting you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Don't change a thing. You guys were fabulous from the front desk to the maid staff
Comment from Hotel Management
Aug 26, 2017 by Michael Parham - Front Office Supervisor, Hotel Management
Thank you so much for your kind words and for staying with us; we appreciate all of it. We hope to have you back again soon.