Ratings based on 1,821 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilton Head Island SC

Friendly staff great location

Posted Apr 18, 2018
Pros: Rooms are large and updated
Cons: Can't be beat for price and location
Location: Near historic district
Room is clean and updated and staff is super friendly
Comment from Hotel Management
Apr 19, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Phili

Close to town

Posted Apr 16, 2018
This hotel is close to town and is a very nice hotel. The people are friendly and helpful.
Comment from Hotel Management
Apr 17, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but climate control issue

Posted Apr 16, 2018
The room was fine. But it was hard to get the room temperature right as the humidity was high.
Comment from Hotel Management
Apr 19, 2018 by Serena, Hotel Management
Thanks for staying with us. Did you happen to let our front desk know of the issue you were having? Sometimes our guests do not realize right away that we have a thermostat located on the wall in the room to control the AC unit. Please let us know if there's anything we can do. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton fl

Very nice hotel

Posted Apr 14, 2018
Clean room and a friendly staff. Only problem is that it is close to a train and a noisy street. We would stay there again.
Comment from Hotel Management
Apr 14, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Apr 13, 2018
This is a nice little hotel,not far from the trolley station. The room looked as if it had been recently renovated and the beds were comfortable. We ate at the restaurant there because we were too tired to go anywhere else. It was ok.
Comment from Hotel Management
Apr 14, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice & clean

Posted Apr 8, 2018
Clean rooms , friendly staff , restaurant next door., booked our trolley car tickets at the reception desk and a shuttle picked us up to go downtown. Will definitely go back for our next visit to St-Augustine.
Comment from Hotel Management
Apr 11, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from Cocoa, FL

Good Price... that’s it.

Posted Apr 7, 2018
The hotel was fair priced and in a great location. The Trolley Tours pick up directly from the hotel. However; there is an old musty smell to the lobby. The room seemed clean until I got barefoot and realized the floor was pretty dirty. I had to dust my feet off before I could get in bed. The bed was comfortable but the pillows were a joke. Who only puts 3 pillows on a queen size bed? They were less than soft, almost non-existent. The “arcade” is a small room off of the pool that has an air hockey table and a basketball hoop. Nothing else. You have to “rent” the supplies to play either from the front desk. There is only one ice machine or vending area in the entire place and it’s in the lobby. The lobby is closed from 10:30 pm to 6:00 am, so when we got back to the room at 10:30 with drinks for the kids, we couldn’t get ice. The restaurant/bar was absolutely horrendous. The waitress and bartender were beyond nice, I tipped her almost double the check because I felt bad she had to deal with pissed of customers. We should have known when we walked in at peak dinner time and it was almost empty. The people sitting next to us ordered a cheeseburger, took one bite, said it was the worst burger they’d ever eaten and they left. My mom ordered the clam chowder. Ate one bite and was sick for the remainder of the night. The prices was good on Expedia, but I feel like the reviews are either staged or from people that possibly haven’t had a lot of hotel experiences.
Comment from Hotel Management
Apr 7, 2018 by Serena, Hotel Management
We apologize for the issues you experienced during your stay. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Nice location for visiting this amazing city.

Posted Apr 7, 2018
Pros: Pleasant staff and clean rooms.
Cons: Nope, we had a pleasant stay.
Location: Wonderful city, full of history.
Good place for families and couples. Good continental breakfast.
Comment from Hotel Management
Apr 7, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from cleveland, oh

Nice hotel, very clean

Posted Apr 7, 2018
The hotel was very nice, obviously was redone recently. The only issue i had with the room was that they had a 100 dollar deposit hold on the room on top of cost of the room that they don’t take off till you check out.
Comment from Hotel Management
Apr 7, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel

Posted Apr 6, 2018
Very nice hotel and friendly service all the time...very good location
Comment from Hotel Management
Apr 7, 2018 by Serena, Hotel Management
Thanks for staying with us. We appreciate your feedback!