Front of property

Reviews of The Flagler Inn

3 out of 5
The Flagler Inn
2700 N Ponce de Leon Blvd, St. Augustine, FL

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Business traveler, Traveled with partner
Property is outdated. Looks really nice from the outside but the rooms not so much. Breakfast was very limited. A lot of the desk people were not friendly.
Stayed 7 nights in Apr 2024

4/10 Poor

Richard

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Ants in the sink on arrival- tried to call for service, Room phone did not work. Went down to front desk to get service was told the phones have been out service for 6 months. Ant situation was temporarily taken care of. Safety violation.
Stayed 2 nights in Apr 2024

4/10 Poor

Marzena

Traveled with family
Disliked: Cleanliness, staff & service
Hotel behind restaurant ,safety limited ,dirty shower,
Stayed 1 night in Apr 2024

8/10 Good

Anne

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Liana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was not bad, but the bathroom was old, there were stains on the door and the walls., The breakfast was not good: sad-looking omelet and sausages.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Liana,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns regarding the bathroom and for any disappointment with breakfast. Rest assured, we will share your comments with our team as we strive to make continuous improvements for the benefit of our guests. Nevertheless, it was a pleasure to welcome you, and we hope you'll give us another opportunity to exceed your expectations.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rev. Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Zachary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wouldn’t recommend
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Zachary, Please accept our sincere apology for any inconvenience you experienced during your recent stay. Please feel free to reach out to us offline to let us know what we could do to improve going forward, as we are always available for our guests. Thank you for your feedback and we hope we have the chance to change your perceptions with an improved stay down the line.

10/10 Excellent

Emma

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Place needs to be swept and mopped - outside!!! We liked the room, and it was clean and the staff were helpful... They need bigger bowls at breakfast!!!
Stayed 3 nights in Mar 2024

8/10 Good

Liz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has transpo to the trolley and back. Nice rooms especially for the price!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Liz,Thank you for choosing to stay with us at The Flagler Inn. Our goal is to provide every guest with lovely accommodations, so we're thrilled you enjoyed your room. It's also great to read you were able to take advantage of our convenient amenities. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. Room recently renovated and very nice. Sofa was a black futon direly not great but the king bed was comfortable and the a/c worked great. There’s a train that goes by during the middle of the night and during the day so be prepared for a short loud train horn. Breakfast was good. Slight musty smell initially upon entering room but Diane notice it later when we recentered later. Busy road but rooms pretty well insulated. Diane hear any noises from above or next to rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my trip
Stayed 1 night in Mar 2024

2/10 Terrible

Jane

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Jane,Thank you for your feedback about your stay with us. We sincerely apologize for your unsatisfactory stay. We encourage you to reach out to us offline so that we may address your concerns as swiftly as possible. Your input is valued, and we look forward to hearing from you.

6/10 Okay

Christina

Traveled with family
I thought the property was closer to St George St; the hotel has no shuttle to the city.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Christina,Thank you for sharing your experience with us. We understand the importance of convenience and apologize for any disappointment regarding our location and shuttle service. Rest assured, we're continuously working to enhance guest experiences and hope to welcome you back for an improved stay.

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very reasonable for the rate, seemed like maybe had been renovated in recent years as the shower is one of the cleanest I've ever seen. The walls are thin, you can hear the TV in the next room and all traffic outside. Breakfast was nothing spectacular but was enough to get me going and save me a stop on my way to my class. Never felt unsafe though the wifi would not work with what I was given and a different wifi of the same name but with capitals seemed a little suspect, so I used my mobile hotspot just in case. Overall, not a bad stay since I only needed it two nights to sleep.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Lisa,Thank you so much for taking the time to provide a review of your recent stay. We are pleased that our accommodations met the mark for you and that you valued our high standard of cleanliness. In addition, it's nice to hear that you were able to take advantage of our breakfast service before making your way to class. We regret that you experienced any issues with wifi connectivity and excessive noise. We will share your feedback with our team to ensure these concerns are corrected. It was a pleasure to host you, and we hope you will join us again soon.

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Logan

Liked: Staff & service
Disliked: Property conditions & facilities
Water damage in the bathroom management was notified, hopefully gets fixed.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Logan,Thank you for your review. We regret to learn of your disappointment with your experience. Please rest assured that our maintenance team is looking into your concerns, and any necessary remediations will be made promptly. We apologize for the inconvenience and are always glad to assist you. It was a pleasure having you here, and we hope to welcome you back in the future for an improved stay.

4/10 Poor

Richard, Pensacola

Expedia had not sent a confirmation to the hotel for our fully prepaid reservation so it took almost an hour to get us into our hotel room and we will’work out the details on the morning.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Richard,Thanks for your feedback. We're very sorry to hear you had to endure a wait for your room. We kindly recommend reaching out to the third-party site you used if you have concerns, and we encourage you to consider securing your preferred accommodations through us next time. Please don't hesitate to let us know if there's anything we can assist with on our end. We'd be honored to host you again anytime.

8/10 Good

Zack

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service
First our room wasn’t ready upon arrival. We booked our room months in advance at 3:25 we were here and room wasn’t ready. And there was hair in sink. Gross
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Charles,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any inconvenience regarding your room not being ready and for any cleanliness concerns during your visit. We understand your frustration and we will discuss all of your comments internally so that we can ensure that an experience like the one you described doesn't happen again in the future. Please consider giving us another chance soon; we're confident that we can impress you.

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, staff & service
close to downtown. Easy to find.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Brian,Thank you for being our guest and sharing your review. Our team works hard to ensure our guests have an amazing stay. So, while we are happy you enjoyed our great location, and we look forward to welcoming you back and impressing you with the five-star stay we hope for all of our guests.

8/10 Good

iris

Traveled with family
Liked: Staff & service
Would preferred it be good walking distance to George st area. But it was good for driving
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Iris,Thank you for taking the time to share your thoughts with our team. We are glad that you were able to enjoy George Street while staying with us. It was a pleasure to have had you as a guest, and we hope to welcome you back for an even better experience.

6/10 Okay

Harry

Traveled with family
Disliked: Staff & service, amenities
Room not clean
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Harry,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we're disappointed to learn that wasn't the case for you. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

6/10 Okay

Todd

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
No coffee pot in the room!
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Dear Todd,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your stay. Your suggestion for a coffee pot is greatly appreciated, as we are constantly reviewing our processes to identify ways to improve our guests' experience. Take care, and we hope you enjoyed your time in St. Augustine.

6/10 Okay

Graciela

Stayed 2 nights in Mar 2024

10/10 Excellent

Elliot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five minutes from downtown. Room was clean and is exactly what the pictures detailed.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Close to the trolley and they pick you up. Downside is there’s only 1 restaurant in the area.
Stayed 2 nights in Feb 2024

2/10 Terrible

Dorothy

Disliked: Staff & service
Our room was across the street by Mexican restaurant it was noisy to close to main road car racing up and down. Are room had side windows to much light coming in ask desk for help was told maintenance was not there and they couldn’t do anything about it. Breakfast was horrible.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 1, 2024
We recognize your time is valuable and appreciate the feedback you have provided. It is disheartening to read that we were unable to meet your expectations. What you described is not typical of our usual standards, and we will be sure to share your feedback with our team for improvement. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for us. Breakfast,clean easy parking and close to the trolley and trolley drop off.
Stayed 1 night in Feb 2024

6/10 Okay

Karin

Liked: Staff & service
Disliked: Property conditions & facilities
Room keys didn’t work, due to problem with electronic lock. Had to carry all our luggage downstairs, back in the car & drive across the street to a new room in a different building. Rooms are spacious , though no in room coffee maker. Breakfast is frozen egg circles & frozen sausage patties.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Karin,Thank you for leaving us a rating and review. We are disheartened that we were unable to meet your expectations. Your feedback will be shared with our team for improvement purposes. Please know that this is not a common experience and we apologize for any inconvenience. We hope to welcome you back again so we can show you a much better experience.

8/10 Good

Terry, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Terry,Thank you for choosing to stay with us at The Flagler Inn. Our goal is to provide every guest with a wonderful experience, and we hope that was the case for you. If there was anything we could've done differently to improve your visit, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 Okay

Patricia

Traveled with family
too expensive for the quality given
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Patricia,While we always appreciate guest feedback, we are sorry we didn't quite meet your expectations. We work hard to ensure our rates are commensurate with the quality we offer, and it saddens us that you felt otherwise. Should your travels find you heading back in our direction, we hope to have another opportunity to impress you with all we have to offer.

8/10 Good

Erika

Traveled with family
Liked: Cleanliness
It was ok. It is not a walking distance from the old town. Rooms are old and people smokes just outside and smells bad. I will stay in a different place next time.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Erika,Thank you for being our guest during your time in St. Augustine. We strive to ensure a comfortable stay for every guest who walks through our doors so we're very sorry to learn of any discomfort you felt. Our team will look into your comments to ensure our designated areas are being utilized and that our team is appropriately enforcing our policies. We're sorry to learn our location wasn't quite what you were expecting, but we do hope you had the opportunity to explore and enjoy our historic city. Your feedback is greatly appreciated.

10/10 Excellent

Heather

Stayed 1 night in Feb 2024

6/10 Okay

Joe

Traveled with partner
Good location but needs updating badly. Our bathroom had missing molding and the corners of the shower was dirty. Also we had no internet service…we were forced to sit in our car to connect to those we were meeting. Disappointed
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Joe,Thank you for sharing your feedback with us. We're glad you appreciated our location, but we're concerned about the issues you encountered with the bathroom and internet service. Rest assured, we'll promptly address these issues. Despite this, we hope you had a comfortable stay overall, and we would love the opportunity to welcome you back for an improved experience.

8/10 Good

Milagros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice the place was clean and the breakfast was good the only negative some noise at night time like construction and the train
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Milagros,Thank you for choosing The Flagler Inn and for taking the time to share your kind feedback. While we are sorry you had a bit of a noise concern, we are happy you enjoyed your stay overall. Your lovely comments about our wonderful staff, delicious breakfast, and clean accommodations are appreciated and will be shared with the team. We look forward to welcoming you back for another great visit.

8/10 Good

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service
Reasonably priced
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Donna,We're delighted our exceptional value pleased you, and we trust you enjoyed our comfortable accommodations and friendly service. The next time you visit historic St. Augustine, we'd love to host you again at The Flagler Inn!

10/10 Excellent

Justin

Stayed 1 night in Jan 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big, clean rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
As with most places to stay in the area, it's old but clean and staff was friendly. Nice to have restaurant on site and convenient to attractions
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Eric,It was a pleasure welcoming you to The Flagler Inn, and we are happy to see that you enjoyed your visit with us as well! Thank you for highlighting our convenient location and dedication to cleanliness, as well as our friendly service. The next time that you are in the area, we would be happy to welcome you back again!

8/10 Good

Robin

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Joshua

Liked: Property conditions & facilities
Disliked: Staff & service
Ok place if you have no choice & you hate yourself
The first room we got had stains on the sheets, the phone and the shower did not work. I went downstairs to report the shower not working and the phone, and she looked at me with an unconcerned face and just kept stating there was no maintenance there at that time. I asked if I could get another room and she said they were booked. I kept pushing and she looked and found there was a room. The next room was better but I will not come back due to the poor customer. I also put in a complaint email with the management and I have not heard back as well after a week.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Joshua,Thank you for your review. We sincerely regret to learn of your disappointment with your experience and apologize for the inconvenience you encountered. Please accept our apologies for any dismay regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice big room, clean room, only thing that would have been nice is a full size mirror. I am short(5’1) and without my glasses I can’t see and the sink counter is high so it made it difficult when trying to do my makeup. Breakfast is your typical simple hotel breakfast but good. Staff was friendly, also an easy location for Uber pickup and drop off. Only thing is there is a train that goes by (no fault of the hotel)
Stayed 2 nights in Jan 2024

2/10 Terrible

Jaime

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Totally disappointed...!! Rude & unprofessional employee at check-in. TV doesn't work. Deteriorated bed sheets and hair's on top of the matress. Check out was flawless very professional couple.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Jaime,Thank you for your review. While we're pleased your checkout experience was professional and courteous, we regret falling short of our goal of providing all-around memorable service and impeccable accommodations. Your feedback will be shared with our team to ensure our high standards of hospitality and cleanliness are being met moving forward. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless experience.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Good time and neighborhood
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Hugo,Thank you for staying with us at The Flagler Inn. We are pleased to hear that you liked our convenient, safe location and we trust your room was clean and comfortable. Please come back and see us again when you are next in the area.

8/10 Good

Oscar

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Al

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024