Economy Room, 2 Bedrooms | Blackout drapes, soundproofing, free WiFi, bed sheets
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Reviews of Sunset Inn

1.5 out of 5
Sunset Inn
2500 N Ponce De Leon Blvd, St. Augustine, FL

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 8 out of 40 reviews" "
Rating 4 - Poor. 6 out of 40 reviews" "
Rating 2 - Terrible. 4 out of 40 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Florin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners are great people. Very friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Gennadiy

Stayed 2 nights in Mar 2024
Response from manager on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback :

2/10 Terrible

Doug

Disliked: Staff & service, amenities, property conditions & facilities
This hotel was really crappy.. from the check in area that stunk and had dirty sheets thrown around the lobby. The parking lot and overall place is run down and looks like its being repaired but its not.. the rooms.. the tub floor was loose and felt like it would crumble under foot and the room just felt like it was a place you stay if you are homeless.. not that you actually paid $150 a night for... DO NOT Stay here.. abort abort.
Stayed 1 night in Feb 2024

6/10 Okay

adam

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from manager on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback :

4/10 Poor

Elvis H

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Price no worthy. Too expensive for that hotel no matter the holiday date. Poor cleanliness. Front desk was kind and helpful. No hair dryer, no iron, just shampoo and towels.
Stayed 1 night in Dec 2023

4/10 Poor

Kerry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location was convenient, but shower did not drain properly. No garbage can in bathroom, broken toilet paper holder. Musty smell in room. Could use a little sprucing up; just seemed rundown…
Stayed 3 nights in Dec 2023

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is great
I like it
Stayed 1 night in Dec 2023

6/10 Okay

Luis A

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Simple and need improvement , for the price I paid was expecting better condition
Stayed 1 night in Dec 2023

10/10 Excellent

Enzo, Miami Beach

Stayed 1 night in Dec 2023

2/10 Terrible

GILBERTO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

jonathan

Stayed 1 night in Dec 2023

4/10 Poor

Bill

Traveled with family
Liked: Staff & service, room comfort
Beware of loud music from Bar next door
The Manager was friendly and efficient and the room and property overall were decent for the price; however, there's a bar / restaurant right next door with an outdoor patio and apparently outdoor speakers and they played the music so incredibly loud we couldn't even relax in the room and watch TV without hearing the crystal clear music and constant thumping, Sleeping was out of the question so with the music still blaring at 11 pm we packed up and drove all the way home.
Stayed 1 night in Dec 2023

6/10 Okay

james

Disliked: Property conditions & facilities, room comfort
Ok for 100$. No hot water.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service
When we first glimpsed the motel it looked a little scary. There was yellow tape around the patio area. The bushes were overgrown. The room looks and smells clean. The tv works very well. The wifi works great! The staff was friendly, courteous, and professional. I recommend getting a toilet seat that fits the toilet and a fresh coat of paint (inside and outside) and trim the bushes. Clean up that lobby!
Stayed 1 night in Jun 2023

10/10 Excellent

JUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Ieshia

Traveled with family
Disliked: Amenities, property conditions & facilities
I was very disappointed. The price was not warrented for the lack of quality. Cold air came in through the bathroom window. there was no shower curtain, they did bring one after we checked in. No phone or clock in the room. The tub did not drain properly
Stayed 1 night in Mar 2023

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean and economic choice for the area.
Very easy check-in by a friendly staff. The room was spotless, but overall the property is rundown. Convenient to downtown historic area and dining choices by car, a little further than I would walk. Right next to train tracks so light sleepers beware. Was a last minute reservation so we considered ourselves lucky.
Stayed 1 night in Mar 2023

2/10 Terrible

thomas

Disliked: Staff & service, amenities, property conditions & facilities
Nothing was good about it except the bed was comfortable and clean.
Stayed 1 night in Mar 2023

8/10 Good

elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

James

Stayed 2 nights in Feb 2023

10/10 Excellent

Hernanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Room was comfortable and clean. Would definitely stay again.
Stayed 1 night in Jan 2023
Response from Manager on Jan 31, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Good location in an area with more expensive hotels. This is definitely an older, bare-bones, no frills sort of place. But, it was clean, comfortable, and seemed safe. If you are bothered by 1960's style furniture and bathroom setup then you may not like it, but it worked for me.
Stayed 1 night in Jan 2023
Response from Manager on Jan 31, 2023
We appreciate your feedback. Thanks for staying with us.

4/10 Poor

Tammy

Disliked: Staff & service, property conditions & facilities, room comfort
NEEDS TO BE CLEANED UP
I think the rooms were pretty clean but the bed was awful we actually left. They really need to fix their shower heads not made for tall people at all. There toilet paper holder was not working. Only one garbage can in the whole room. Also their was food still from the previous people in the refrigerator. Would not recommend it. When I entered the check in lobby it stunk so bad. Not impressed, should have asked for my money back.
Stayed 1 night in Jan 2023

6/10 Okay

Evelyn

Traveled with group
Disliked: Property conditions & facilities, room comfort
Work in progress.
No trash cans or coffee makers in room. owner very nice and says he just got the place and was trying to fix it up. Needs a lot of work. Says he cant find no one to clean. the bed was ok but the pillows were not. Not really a good place for the price but that was about all that was left that night in St. Augustine.
Stayed 1 night in Jan 2023
Response from Manager on Jan 31, 2023
thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Gerrianne

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
New owners are making progress with the nenovations. Very glad we chose to stay here. 🙂
Stayed 2 nights in Jan 2023
Response from Manager on Jan 16, 2023
thanks for staying with us. we appreciate your feedback :

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
on the reception bad smell of food and dirty the people who worked there resting on a sofa, the room with a musty smell Place not recommended

10/10 Excellent

jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast but clean rooms
Response from Manager on Jan 31, 2023
Thanks for staying with us. We appreciate your feedback .

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Old but clean and comfortable
new ownership, this hotels is very dated, but the new owner seems to be trying to make improvements. everything was clean and comfortable.
Stayed 1 night in Dec 2022
Response from Manager on Dec 31, 2022
Thanks for staying with us. We appericate your feedback

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners are very friendly. Inside is renovated and clean. Working on the outside. Great value for St.Augustine. The outside is bieng renovated. Throw back motel/hotel. Working on a retro restoration.
Stayed 1 night in Dec 2022
Response from Manager on Jan 1, 2023
thanks for staying with us. we thankful.

10/10 Excellent

Evangelina

Stayed 2 nights in Dec 2022
Response from Manager on Dec 31, 2022
Thanks for staying with us.

6/10 Okay

Eric

Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Financially feasible hotel
Excellent accommodation value for the price!
Stayed 1 night in Dec 2022
Response from Manager on Dec 31, 2022
Thanks for staying with us.

8/10 Good

Janet

Liked: Staff & service
Very convenient, staff is great. It is a motel with the basics. I would stay again. Reasonably priced
Response from Manager on Jan 1, 2023
Thanks for staying with us.

6/10 Okay

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price fits accommodations and service
Many available rooms and parking spaces due to the fact we were one of very few guests. Definitely fits the “Motel” classification. Bed was itchy, not enough pillows, toiletries were subpar. Definitely felt like the location was on point with an hourly motel. Front desk was rude about a requested late check out. Will definitely not return. Obviously I was not expecting amenities I would get at a more expensive lodging, but hospitality goes a long way. And great hospitality doesn’t always have to mean more expensive.
Stayed 1 night in Aug 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly quiet hotel
Friendly new owner, clean sheets, clean towels, comfortable beds, and good location. 5 minutes from the beaches and downtown St. Augustine. Pool closed unfortunately but no complaints, would be happy to stay here again!
Stayed 1 night in Aug 2022
Response from Manager on Aug 12, 2022
Thanks for staying with us. We appreciate your feedback .

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sunset Inn on Aug 3, 2022
Thank you for your business. We are new management and we will make your next stay better!

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2023

6/10 Okay

Jorge

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2022
Response from Manager on Jan 3, 2023
Thanks for staying with us. We appreciate your feedback !