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Rating 10 - Excellent. 368 out of 1018 reviews" "
10 - Excellent
368
Rating 8 - Good. 258 out of 1018 reviews" "
8 - Good
258
Rating 6 - Okay. 160 out of 1018 reviews" "
6 - Okay
160
Rating 4 - Poor. 122 out of 1018 reviews" "
4 - Poor
122
Rating 2 - Terrible. 110 out of 1018 reviews" "
2 - Terrible
110
7.4/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Mary Jane
Traveled with partner
Mar 28, 2024
The reservationist on Wednesday could not log on to get us tickets for the trolley. She did not remember her password and did not seem to care. This was the daytime woman on 3/28/24. The breakfast was not too much choice.
We checked into this hotel late after traveling all day. As we were walking to our room we noticed the halls were dirty, carpet was disgusting and there was a horrible smell. Upon entering our room I went to get the extra bedding for my son to sleep on the pull out couch and there was a cockroach on the wall. The entire room was nasty and we couldn’t get out of there fast enough. Has to search for a new hotel at 1am. Would not recommend. Don’t bother trying to save a few bucks for a quick over night it’s not worth it!
There was an odd smell in the room when first walking in. But the room itself was clean. The bathroom baseboards were dusty from not being cleaned in a very long time. The water from the sink had a musty smell.
The hotel has a lovely color scheme that is cooling and energizing at the same time. My son and I also enjoyed the pool for a quick chilly but nice swim! Spanish moss trees out side the window are lovely.
We have stayed here several times before but now there are a few unexpected changes. For instance you are now charged $200. deposit which I understand but the cleanliness of the hotel has diminished. It is pet friendly but staff doesn’t seem to interested in keeping the urine smell to a minimum. The front desk staff is a little snarky at best. Not sure if it has fallen under new management but the conditions of the rooms have gotten worse.
The rooms smelt like dog urine, but was sprayed with chemical to cover up. There was dog pee when you got off elevator on 3rd floor. The duy across the hall walked out of his room and all you smelt was cat pee and poo. I ended up getting a respiratory infection from the short time I went to the room. Thank God I got my refund. Ended up driving 3 hours home
David
Stayed 1 night in Feb 2024
6/10 Okay
Michele
Traveled with family
Feb 17, 2024
Liked: Staff & service
Property needs upgrades. Beds were uncomfortable. Carpets were dated. Whole place had a musty smell.
Staff was friendly and nice though.
It's ok but the prices in this area are too expensive for what you get! Area has lots of construction and the exterior of these hotels is horrible.
The interior and ugly hallways is also not so inviting!
Rooms are ok.
Patrice
Stayed 1 night in Feb 2024
10/10 Excellent
Pauline
Feb 16, 2024
Eager to please staff helped us with an early check-in. They went above and beyond to accommodate our request. Great facility.
The first room had a horrible smell Toxic chemical kind.
They moved us to another room We found a cucaracha jn tbe closet and one of the beds had a horrible noise in the mattress.