POOR COMMUNICATION COST ME A LOT OF MONEY!
Posted May 26, 2015 on Hotels
Heading north on I-95, at 3:10 am, I sent a text to their number asking where to pick up the key from. At 7:36 am, they responded telling me the address. They told me the combo to the lockbox and mentioned that my packet will be in the lockbox. At 10:09, We arrived at that address and the door was locked. I texted them. While waiting for a reply, my husband & I decided to go to a restaurant to eat a meal. We waited until 12:56 pm, then I texted them again. (Where will I find the lockbox? My reservations made and paid for 4 months ago were to begin yesterday. Right now, my husband and I are sleeping in the parking lot at a restaurant! It's very hot, our seats don't recline and you won't answer the the messages that I left you.) And at 12:57, they replied, (The lock box is located right in front of the door in a giant flower pot) I expected the lock box to be inside at the address they told me. There was no direction as to where the lock box was and then they didn't get back to me for hours. The carpet felt like stiff burlap. There may have been 5 TV channels. It would have been nice to have a blanket and some extra pillows on the bed. We ran out of toilet paper very quickly and there were no paper towels.