Lobby

Reviews of The Ponce St. Augustine Hotel

3 out of 5
The Ponce St. Augustine Hotel
1111 N. Ponce De Leon Blvd, St. Augustine, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 425 out of 1023 reviews" "
Rating 8 - Good. 298 out of 1023 reviews" "
Rating 6 - Okay. 161 out of 1023 reviews" "
Rating 4 - Poor. 80 out of 1023 reviews" "
Rating 2 - Terrible. 59 out of 1023 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the restaurant and that the hop on hop off Tolley had pick up next door at the visitor center starting at 9 am and the room was nice.
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on Mar 27, 2024
Thank you for the wonderful review

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 26, 2024
Thank you for the wonderful review

6/10 Okay

Susana

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on Mar 26, 2024
Thank you for your feedback

4/10 Poor

Shayla

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 26, 2024
Thank you for the feedbeck

10/10 Excellent

gregg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff amd the shuttle they offer is great. Quick trip to downtown.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 24, 2024
Thank you for the wonderful review

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was too cold to swim in.
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on Mar 22, 2024
Thank you for the feedback. The Jacuzzi is hot right next to the pool. It is still just March, pool starts warming up mid April.

2/10 Terrible

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Mar 22, 2024
Thank you for your feedback.

6/10 Okay

Gustavo

Traveled with family
Liked: Cleanliness, amenities
2
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 19, 2024
Thank you for your feedback

10/10 Excellent

Ashley, North Fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 19, 2024
Thank you for the wonderful feedback

10/10 Excellent

amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, bed was comfortable. This is an older hotel but well maintained. The restaurant was amazing located in the lobby.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on Mar 18, 2024
Thank you for the wonderful review

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Check in process went well. Room was very plain. Cooling system was very noisy. Drapes on window were letting bright outside hall light in and, well, we’re ugly. Pillows were lumpy and way too soft. Bedding was scratchy and comforter was heavy and pilly. Lots of outside noise, cars on busy road, other guests, etc. More of a low budget motel feel here. Food & coffee selections were not good at all! Very disappointing overall.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 18, 2024
Thank you for your feedback

8/10 Good

Meral

Traveled with partner
Everything was good, clean and neat, staff was very friendly and helpful, thanks
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 18, 2024
Thank you for your review

8/10 Good

Nankishore

Traveled with family
Liked: Cleanliness, amenities
Really to everything. Large clean room. It’s a motel with no elevator
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 16, 2024
Thank you for the review

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
For the price it was quite adequate. It is a motel setting on the main road coming into St Augustine. Rooms in the front get the noise from road (occasional sirens). Rooms in the rear get the cargo trains. Pool area is nice. The building is older and they've tried to make updates. Beds were comfortable.
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on Mar 16, 2024
Thank you for the great review

10/10 Excellent

Darko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only recommendation I will give to the hotel is to have more garbage cans in the room, there is only one and it’s tiny 🫤. Other than that, This property is great, even though there is a train passing behind it you don’t even hear it at night time. Very pleasant view from the back deck to just have your morning coffee or just chill when you are done with your day. The weather was great making it even more pleasant. I will definitely recommend this place. ☺️👍
Stayed 5 nights in Mar 2024
Response from Front Desk Staff on Mar 16, 2024
Thank you for the feedback and we will make sure to add extra wastebaskets to the rooms

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some reason we got a handicap room. I found it odd that the toilet was inside the BIG shower room.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 14, 2024
That is our wheelchair accesible room for guests that can not get out of the wheelchair and need to be in a shower area... It is also used as a King room for other guest when the wheelchair accessible bath area is not requested. We try to accommadate everyone.

6/10 Okay

Robin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Day clerk super nice. Night clerk not so much. I bought(and ate) a candy bar from the little pantry and then realized it expired in September 2023. Pillows sucked; air conditioning way too loud and the staff around there seemed a little sketchy (not day clerk) Hoping I don’t have food poisoning; won’t stay there again
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 12, 2024
Thank you for your feedback. I will address the issues with my staff

8/10 Good

ISABEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel type hotel . Clean and comfortable with a restaurant and outdoor pool .
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 8, 2024
Thank you for the wonderful feedback

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful!
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 8, 2024
Thank you for the wonderful feedback

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like some rooms are updated. Good location
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Mar 8, 2024
Thank you for the review

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay! The room was clean and everything worked. Parking was easy! Will definitely stay here again!
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 6, 2024
Thank you for the wonderful feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Mar 8, 2024
Thank you for the review

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms, well stocked with toiletries fridge and ice maker. Hotel is directly beside a train track. Although close in proximity to all historic attractions, it is a considerable distance to walk to a safe street crossing where there are traffic lights. We waited for a break in the traffic but it is a very busy street. The pool area was very nice and had comfortable seating. Once you get across the street all the historic attractions are walkable. And the hop on hop off trolley is directly beside the hotel so no need to cross the street to buy tickets and take the tour.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 6, 2024
Thank you for the feedback !

10/10 Excellent

Stephanie

Stayed 2 nights in Mar 2024
Response from Front desk staff on Mar 25, 2024
Thank you for the great review

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the river were welcoming in the morning.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 4, 2024
Thank you for the review...

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 21, 2024
Thank you for the wonderful review

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and sanitised rooms. The owner of the hotel is very nice and made sure that we had everything we needed
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on Mar 1, 2024
Thank you for the wonderful review !

2/10 Terrible

Lata

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Mar 1, 2024
Thank you for your feedback

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming and location was fantastic. Very affordable as well.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 28, 2024
Thank you for the wonderful review

6/10 Okay

Theresa

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 28, 2024
Thank you for the feedback

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on Feb 27, 2024
Thank you for the review!

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean and good location
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 26, 2024
Thank you for the feedback

6/10 Okay

Melissa

Traveled with group, Traveled with partner
I didn't like thia hotel. It was way to noisy we checked out the next morning so i lost a full night that i paid for didn't get a refund. Was staying from friday to Sunday and we onlu stayed friday night and checked out at 730 Saturday morning
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 26, 2024
Thank you for the feedback. We apologize for the noise factor and we have someone on staff 24 hours a day to handle situations like noise for you

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendliness and the helpfulness of the staff . Clean rooms and nice restaurant inside the hotel.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 26, 2024
Thank you for the wonderful review

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on Feb 26, 2024
Thank you for the wonderful review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night and it more than met my needs and expectations for the price. Overall, a good value choice.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 23, 2024
Thank you for the wonderful review

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 21, 2024
Thank you for the wonderful feedback

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tubil is excellence
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 23, 2024
Thank you for the wonderful review

10/10 Excellent

Zbigniew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the room was clean. All we cared for during our stay.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 22, 2024
Thank you for the wonderful review

6/10 Okay

Christopher

Disliked: Staff & service
Stayed 6 nights in Feb 2024
Response from Front Desk Staff on Feb 22, 2024
Thank you for your feedback

8/10 Good

william

Traveled with partner
Good location Watched Colton’s from our room
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 22, 2024
Thank you for the great review

10/10 Excellent

Brandon

Traveled with partner
We had a great stay, simple mile walk to historic downtown, clean room and building. It is a little noisy if you have a room on the front side of the building, with road traffic, but would stay here again.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 22, 2024
Thank you for the wonderful review

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price; near downtown
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 28, 2024
Thank you for your review

10/10 Excellent

Tammy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 20, 2024
Thank you for the wonderful feedback !

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and the beds were comfortable. Bathroom was a little cramped, but the shower was nice. Overall, it fit our needs for one night.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 18, 2024
Thank you for the wonderful reviiew

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Would book again
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 17, 2024
Thank you for the wonderful review

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming staff. Great bathroom. Plenty of towels. Fresh and clean. Loved it!
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 17, 2024
Thank you for the wonderful feedback

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good TV but there wasn’t much within walking distance.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 17, 2024
Thank you for the feedback

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location and close to everything
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Feb 15, 2024
Thank you for the great review

10/10 Excellent

Sandra

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 15, 2024
Thank you for the great review