Ratings based on 521 Verified Reviews

3.1 out of 5
65% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Vancouver,Canada

Convenient but dirty

Posted Mar 15, 2017
Arrived late at night to a filthy, ground floor room. Was moved to another room equally filthy. Hairs around sink, dirty table, dirty floor, hair on toilet, rusty and corroded drain and faucet.
Comment from Hotel Management
Mar 19, 2017 by Steven, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

The hotel had a great beach location

Posted Mar 7, 2017
Pros: great location- across from beach access dog friendly nice staff
Cons: upkeep of the building
Location: BEACH!!!! close to historical St Augustine
We had a good experience at this hotel: Check in was efficiently done Room was clean Beds were comfortable Pillows were soft Breakfast was good
Comment from Hotel Management
Mar 10, 2017 by Steven, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

just ok facilities, good staff, close to beach.

Posted Feb 24, 2017
Quiet area, pleasant boardwalk through city park to beach. Close to shopping center with groceries and numerous other retail needs. Many restaurants within walking biking distance.
Comment from Hotel Management
Feb 27, 2017 by Steven, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
2 out of 5
by A verified traveler from florida

close to a1a

Posted Jan 17, 2017
Pros: nothing
Cons: change your rating of this motel
Location: was located close to were I needed to be
motel was very noisy. would not tell anyone to stay at this motel.
Comment from Hotel Management
Jan 26, 2017 by Steven, Hotel Management
Thank you for your time and feedback. we apologize for the noise at the hotel. we are currently in the process of renovating our rooms. your comments mean a lot to us and help us find ways we can improve. we appreciate you staying with us and hope you will consider us in the future
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

Affordable b&b directly across from the beach.

Posted Jan 4, 2017
Pros: Free breakfast, beach access, pillows
Cons: Room air fresheners, staircase in middle of hotel on both sides.
Location: Located directly across from the beach and within a short drive to downtown historic st. Augustine.
Overall, we were pleased with the room, however, it did have a moldy/musty smell like it had been closed up for awhile and the stair access was not convenient for a room on the top floor in the middle of the building.
Comment from Hotel Management
Mar 18, 2017 by Steven, Hotel Management
Thank you for your time and feedback. your comments help us provide each guest with an excellent stay. we appreciate you staying with us and hope to see you again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
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Comment from Hotel Management
Dec 28, 2016 by Steven, Hotel Management
thank you for your time and feedback. we appreciate you staying with us and hope to see you again
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara, CA

Nice Hotel

Posted Dec 25, 2016
Pros: Clean, good management
Cons: More items for breakfast
Location: near the beach of St Augustine
The room was just renovated, we really like it The room is very comfortable and clean.
Comment from Hotel Management
Dec 28, 2016 by Steven, Hotel Management
Thank you for your time and feedback. we are glad to see that you enjoyed your stay. we look forward to seeing you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Excellent Hotel!

Posted Dec 21, 2016
We only stayed here for one night, but I would have stayed here for another week if it worked out with my work schedule. The room was very clean and didn't smell of mold or "wet" like other hotel rooms smell. The staff was so amazing and super friendly. The staff at the front desk answered any questions I had with a smile. The lady working the breakfast bar (which is a full breakfast bar and complimentary) was so nice and pleasant, and she sparked a conversation with every one of her guests asking us how our day is going and letting us know where everything was. If anything were to run out, she was quickly on top of it and made sure all of the food was refilled. Even the maintenance guys were nice, and told us to "have a good day" with a smile on their faces as we walked past. Not to mention, this hotel is about 100 feet from the beach (about a 2 minute walk) and about 15 minutes from the fort and shopping areas. Perfect stay! Can't wait to book this hotel again when we revisit!
Comment from Hotel Management
Dec 28, 2016 by Steven, Hotel Management
Thank you for your feedback. We work hard to ensure all guests have an excellent experience with us. we appreciate you choosing us and look forward to seeing you again
2 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for your time and feedback. we work hard to ensure all guests have a pleasant experience with us. we appreciate you staying with us and hope you will consider us in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Good place and great staff

Posted Dec 19, 2016
Pros: The Staff and Location
Cons: No the Hotel has been updated
Location: All of Downtown St. Augustine
Great hotel to stay on. It starts the St. Augustine Beach line up and is only 10 minutes from Downtown. They are a great staff and always willing to help you!
Comment from Hotel Management
Dec 21, 2016 by Steven, Hotel Management
Thank you for your time and feedback. we are pleased to see you had an excellent stay with us. we appreciate your business and look forward to seeing you again