Convenient but dirty
Posted Mar 15, 2017
Arrived late at night to a filthy, ground floor room. Was moved to another room equally filthy. Hairs around sink, dirty table, dirty floor, hair on toilet, rusty and corroded drain and faucet.
Comment from Hotel Management
Mar 19, 2017 by Steven, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.