Dear Whitney,We deeply regret your experience and sincerely apologize for the unacceptable conditions you encountered.  Rest assured, we take your feedback seriously and are actively addressing the cleanliness and maintenance issues.  While we appreciate your kind words about our manager, we understand that our property's current state falls short of expectations.  We're committed to making necessary improvements to ensure all our guests feel safe and comfortable.  Your insights are invaluable to us, and we hope for the opportunity to regain your trust in the future.Kind Regards,St. Augustine Island Inn Management

Dear Carolyn,We deeply regret the inconvenience experienced during your stay. Our policy is to ensure a seamless check-in experience; however, we understand the frustration caused by the delayed response and room conditions. We apologize for the oversight regarding the stained sheets and assure you that this does not reflect our standard. Your feedback is invaluable, and we've taken immediate steps to address these issues internally. We hope you'll allow us the opportunity to regain your trust in our commitment to providing exceptional service. Thank you for bringing this to our attention.Sincerely,St. Augustine Island Inn Management

Dear Grettel,We sincerely apologize for the inconvenience you experienced during your stay. Our utmost priority is guest satisfaction, and we regret falling short of your expectations. Immediate action will be taken to address the cleanliness issues you highlighted, ensuring a thorough inspection of rooms and linens. We appreciate your feedback as it helps us improve. Please consider giving us another chance to provide you with a more pleasant and enjoyable stay. Your comfort is our priority, and we are committed to making necessary improvements. Thank you for bringing this to our attention.Sincerely,St. Augustine Island Inn Management

Dear Geovanna,Thank you for staying with us when you visited St. Augustine Island Inn. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at St. Augustine Island Inn!We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Regards,St. Augustine Island Inn Management

Dear Caitlin,Thank you for your feedback. We appreciate your acknowledgment of our competitive pricing and convenient location. We apologize for the inconveniences you experienced, such as the broken outlet and lack of a bathtub plug. We will address these issues promptly to enhance the overall guest experience. Your safety and comfort are our priorities, and we hope you consider staying with us again, allowing us to exceed your expectations.Sincerely,St. Augustine Island Inn Management

Dear David,I am deeply disappointed to learn about your recent stay at St. Augustine Island Inn. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,St. Augustine Island Inn Management

Dear Jennifer,Thank you for highlighting our hotel's prime location! We're delighted you appreciated its convenience. Our team strives to provide a memorable experience, and we're thrilled to hear that the location contributed positively to your stay. We continually aim to exceed expectations and look forward to welcoming you back for another exceptional visit.Regards,St. Augustine Island Inn Management

Dear Eduardo,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon, next time you visit the area.Regards,St. Augustine Island Inn Management

Dear Terry,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the slow-draining bathroom sink and the malfunctioning iron during your stay. We're glad the manager promptly replaced the iron for you. Please accept our apologies for not immediately resolving the sink issue. Rest assured, we've noted this, and our maintenance team is actively working to rectify the sink drainage problem to ensure a seamless experience for our guests moving forward.We would love your company again at St. Augustine Island Inn.Regards,St. Augustine Island Inn Management

Dear Alfred,Thank you for choosing our hotel. We appreciate your feedback. We strive to provide value for money and are pleased to hear you found our rates reasonable. We're committed to continuous improvement and would love to learn more about how we can enhance your experience. Your insights help us elevate our services. We hope to have the opportunity to exceed your expectations on your next visit. Safe travels!Regards,St. Augustine Island Inn Management

Dear Michele,We sincerely apologize for the inconvenience you experienced during your stay. We regret the issues with the room condition and understand your disappointment. We take your feedback seriously and will immediately address the cleanliness and maintenance concerns. Our team is committed to ensuring a pleasant stay for all guests. Regarding the payment concern, we'll investigate and rectify any errors. We appreciate your understanding and regret any impact on your experience. We continually work to improve and hope you consider giving us another chance to provide the exceptional stay you deserve.Sincerely,St. Augustine Island Inn Management

Dear Tatiana,We appreciate your positive feedback on our courteous staff. While we strive to maintain affordable rates, we understand your desire for a more updated experience. We constantly assess opportunities for improvement and are actively planning renovations to enhance our facilities. Your valuable input helps us prioritize upgrades that align with guest expectations. We look forward to providing you with an even more enjoyable stay in the future. Thank you for choosing our hotel.Regards,St. Augustine Island Inn Management

Dear Zackery,We are sorry you weren't happy with your accommodations at St. Augustine Island Inn. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.We hope you will give us another chance in the future so you can see that this was an isolated occurrence.Regards,St. Augustine Island Inn Management

Dear Valerie,Thank you for staying with us when you visited St. Augustine Island Inn. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at St. Augustine Island Inn!Regards,St. Augustine Island Inn Management

Dear Paulo,We sincerely apologize for your unpleasant experience during your visit. We value your feedback and will address the receptionist's behavior immediately. We are committed to providing a warm and welcoming atmosphere for our guests. Please consider giving us another chance; we're confident you'll have a better experience. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services.Sincerely,St. Augustine Island Inn Management

Dear Chris,I am sorry to hear that you didn't enjoy your time during your stay with us in St. Augustine Island Inn. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Sincerely,St. Augustine Island Inn Management

Dear Guest,We sincerely apologize for your negative experience during your stay. We deeply regret the inconvenience caused during check-in, and we will address our staff's attentiveness. Cleanliness is of utmost importance to us, and we are committed to improving the condition of our motel, including the carpeting and cleaning products. Regarding the refund policy, we adhere to industry standards, and we regret any inconvenience this may have caused. We value your feedback and will take immediate steps to enhance our service and facilities to ensure a more pleasant stay for all our guests. Thank you for bringing this to our attention.Sincerely,St. Augustine Island Inn Management

Dear ERICA, Sorry for your experience. During check-in, we were not notified of any pets with you. We do not allow pets at our hotel however we do allow ADA Defined animals per our hotel policy.  Sincerely, St. Augustine Island Inn Management

Dear Gail,Thank you for taking the time to review your stay at St. Augustine Island Inn.  We hope you enjoyed your stay, and the staff at St Augustine hotel was able to serve you with comfort and impressive hospitality.  We apologize for any inconvenience you had to face and would love to hear any feedback you may wish to share.  We hope you choose us again for your next trip to St Augustine.Regards,St. Augustine Island Inn Management

Dear Dora,Thank you for the positive review of your stay at St. Augustine Island Inn.  It makes us happy to know that our staff made your stay wonderful. We will certainly take this opportunity to convey your kind words of appreciation to them.  We are delighted to learn that our convenient location made it easy for you to get to everywhere you wanted to go while visiting St Augustine.  We are glad you had a memorable stay with us at St. Augustine Island Inn and hope you return soon.Regards,St. Augustine Island Inn Management

Dear William,Thank you for taking the time to share your review of your stay at our property with us.  I would like to apologize for failing to exceed your expectations.  We are really sorry that check-in was not attentive.  Your satisfaction is important to us.  We would love to learn more details about where we failed to impress you so we can make sure we continuously improve our offering.Sincerely,St. Augustine Island Inn Management

Dear Emily,It is apparent from your review that you did not have a good time at our St Augustine hotel. It is disheartening to know that you were not accommodated well at St. Augustine Island Inn. This is not the typical experience our guests have with us, as you can look at the reviews of our other guests. I hope you give us another chance to offer you enhanced service on your next trip to St Augustine.Sincerely,St. Augustine Island Inn Management

Dear Mary,Thank you for taking the time to leave us a rating of your stay with us at St. Augustine Island Inn. We work tirelessly to ensure our guests' experience the best hospitality in St Augustine.  We also wish you could elaborate about your experience, especially where we went wrong.  Our goal is to provide a memorable stay and so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit to St. Augustine.Regards,St. Augustine Island Inn Management

Dear Ryan,Thank you for taking the time to leave us a rating of your stay with us at St. Augustine Island Inn. We work tirelessly to ensure our guests experience the best hospitality in St Augustine.  We also wish you could elaborate on your experience, especially where we went wrong.  Our goal is to provide a memorable stay and so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit to St. Augustine.Regards,St. Augustine Island Inn Management

Dear Daniel,Thank you so much for taking the time to leave us a All star rating - it's much appreciated!  We are glad that you enjoyed our convenient location and modern amenities.  Thank you again for your PERFECT score review; we hope you have an opportunity to make a return visit and stay with us again very soon!Regards,St. Augustine Island Inn Management

Dear Darlene,We are very sorry to hear about your negative experience staying with us. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Please accept our sincere apologies for the issues you faced with the air conditioning. We appreciate you alerting us to the problem, and we will take immediate action to fix it.  Again, please accept my sincere apologies for the difficulties during your stay with us.Sincerely,St. Augustine Island Inn Management

Dear Eduardo,Thank you for the positive rating of your stay at St. Augustine Island Inn.  We are happy you enjoyed our convenient location.  We are sorry that the noise from the neighborhood disturbed an excellent night’s sleep. I will share your feedback and make the necessary changes to prevent noise from entering the room. If you had notified our front desk, we would have gladly moved you to an alternative, quieter room.  We are apologize for the issues you faced with parking.  I hope you choose us again on your next vacation to St Augustine.Regards,St. Augustine Island Inn Management

Dear Daniel,We are very sorry to hear about your negative experience staying with us.  I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Again, please accept my sincere apologies for the difficulties during your stay with us.Sincerely,St. Augustine Island Inn Management

Dear Billy,Thank you for leaving us a review, however, we are disappointed to learn that you were unhappy with your stay at St. Augustine Island Inn.  We always encourage guests to book directly on our website to ensure a hassle-free experience. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host you in the future.Sincerely,St. Augustine Island Inn Management

Dear Karen,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  Also, let us know where we fell short so we can improve it next time.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit St Augustine.Regards,St. Augustine Island Inn Management

Dear Richard,Thank you very much for giving your stay at the St. Augustine Island Inn a POSITIVE review.  Our location is second to none! We are just close enough to top attractions but a few blocks from the hustle and bustle to give our guests some relaxation.  I wish you had shared your noise concerns with our staff; they would have attempted to resolve the problem so that you could have a quiet and comfortable stay. We would love to have your company once again at St. Augustine Island Inn.Regards,St. Augustine Island Inn Management

Dear Yojannis,It is apparent from your review that you did not have a good time at our St Augustine hotel. It is disheartening to know that you were not accommodated well at St. Augustine Island Inn. This is not the typical experience our guests have with us, as you can look at the reviews of our other guests. I hope you give us another chance to offer you enhanced service on your next trip to St Augustine.Sincerely,St. Augustine Island Inn Management

Dear Michelle,We are disappointed to learn that your stay with us did not meet your expectations.  We are disappointed to learn that you were unhappy with the room we assigned you. We aim to provide all of our guests with a clean and comfortable stay and thus are saddened that we could not serve you to our usual high standard.  Please do give us another opportunity to make things right and give us a chance to host you again and demonstrate our true hospitality.Regards,St. Augustine Island Inn Management

Dear Cheryl,We are very sorry to hear about your negative experience staying with us.  Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. Again, please accept my sincere apologies for the difficulties during your stay with us.Sincerely,St. Augustine Island Inn Management

Dear Caitlin,Thank you for sharing feedback about your stay at St. Augustine Island Inn.  I'm glad to hear that the owners were great.  Though we provide the toiletries, its upto you if you feel like carrying yours.  On your next visit to St Augustine, we would be delighted to host you again.Regards,St. Augustine Island Inn Management

Dear William,We are so grateful for your All-Star review. It's lovely to hear that you found our accommodation clean and quiet. I'm delighted you enjoyed a quiet environment, and we were able to make your stay comfortable and relaxing. We understand the privacy of guests. We look forward to hosting you again soon for another enriching stay on your next trip to St Augustine.Best Regards,St. Augustine Island Inn Management

Dear James,Thanks for taking the time to provide us with your valuable feedback! We are happy you enjoyed our convenient location. Please know that our staff may have misunderstood, or there was some miscommunication while allocating the room. I wish you had mentioned our staff regarding the requirements of view. They could have moved you to a perfect guest room. Please accept my sincere apologies for such a less-than-perfect experience.Best Regards,St. Augustine Island Inn Management

Dear Argenis, Thank you so much for leaving a Perfect Score review for your stay at St. Augustine Island Inn. We are delighted to learn that our convenient location made it easy for you to get to everywhere you wanted to go while visiting St Augustine. It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again soon. Best Regards, St. Augustine Island Inn Management

Dear Guest, We are sorry to hear that several things during your stay did not meet your expectations. Please know that we are fully up to industry standards, and this is a very uncommon guest experience. Regardless, I wished you would have talked to our front desk regarding the towels in your room during your stay. We would have had housekeeping investigate and provide you with new fresh ones.  Once again, please accept our sincere apologies for your experience. Warm Regards, St. Augustine Island Inn Management

Dear Hugo, Thank you so much for the PERFECT SCORE RATING of your stay at St. Augustine Island Inn. Our staff is happy with what they do, and always have our guest’s comfort in mind. We can't wait to have you back for another pleasant stay with us on your next visit to St Augustine. Best Regards, St. Augustine Island Inn Management

Dear Linda, We are sorry to hear that several things during your stay did not meet your expectations. Please know our lobby doors are closed due to Covid. We check-in guests thru the night window and we don't allow any visitors. Its stated in our hotel policy. We work hard so that our guests have a memorable and safe stay with us. We will work to improve the amenities, update the property and offer the best product at a reasonable rate. We regret to hear that you will not be staying with us again at St. Augustine Island Inn. Safe Travels! Sincerely,  St. Augustine Island Inn Management

Dear Krystle, Thank you so much for the PERFECT SCORE RATING of your stay at St. Augustine Island Inn. It amazes us to learn that our staff and the peaceful facilities provided you with a sense of calm during your stay. Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition.  Your recommendations are highly appreciated. Thanks for choosing to stay with us! Best Regards, St. Augustine Island Inn Management

Hi Megan, We appreciate you taking the time to write such a positive review. We are delighted to discover that you enjoyed your stay at the St. Augustine Hotel. Thank you for praising our hotel staff's efforts and the smooth check-in process. We're delighted you had a great time with us, and we are waiting to host you again soon. Warm Regards, St. Augustine Island Inn Management

Hi Peter, Thank you so much for giving us a perfect score rating. We're glad to hear you enjoyed your stay at the St. Augustine Island Inn. Positive feedback motivates our staff to ensure that every client has a great stay. We'd be delighted to welcome you back. With Sincerest Gratitude, St. Augustine Island Inn Management

Hello Scott, Thank you for leaving your honest feedback. We are sorry to learn that your stay with us was not satisfactory. I apologize for the unclean rooms and lack of maintenance. Please know that this is not the kind of experience all our guests have. We will make sure that such an experience is not repeated. Thank you for choosing us. Sincerely, St. Augustine Island Inn Management