Ratings based on 871 Verified Reviews

2.9 out of 5
51% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 21, 2018
Comment from Hotel Management
Jun 21, 2018 by gordonc, Hotel Management
Thank you for staying with us and participating in our survey.Have a blessed day.
2 out of 5
by A verified traveler

Posted Jun 19, 2018
Pool not open staff was clueless why it wasnt rooms smelled like smoke
Comment from Hotel Management
Jun 21, 2018 by gordonc, Hotel Management
We do appreciate the time taken to post your feedback.We did have some work being done on our pool and we are sorry for the inconvenience. Have a blessed day.
5 out of 5
by A verified traveler from Super 8 hotel st rd 16 and I95

Posted Jun 16, 2018
We have been having a blast. The staff are awesome and the most friendliest people we have met. Our 9 yr old son who has cerebral palsy and is autistic is absolutely excepted and is treated with the utmost respect. We would recommend this hotel to everyone and anyone
Comment from Hotel Management
Jun 19, 2018 by gordonc, Hotel Management
We are elated that the young one was treated to the true"Super 8"spirit.Happy that you had a blast.Thank you for your kind words.Come again soon.
1 out of 5
by A verified traveler

Posted Jun 15, 2018
I booked and paid in advance with you guys, and they charged my card a gain. And then the lady at check out had an attitude and was not helpful at all! You guys should really award me a free night. I had my son with me, and the rest room was deplorable! I am a trucker, and i booked with you guys frequently.
Comment from Hotel Management
Jun 19, 2018 by gordonc, Hotel Management
Thank you for staying with us and posting your feedback. Jeff please contact the hotel as we need to resolve all issue regarding a guest bank card immediately.You can leave your information for the manager and he will respond to you immediately.
4 out of 5
by A verified traveler

Posted Jun 6, 2018
I rented 2 rooms for a family trip because my daughter graduated ...The staff was very nice and so was my room but my daughter and son in laws had mold on the ceiling and smelled musty because of it but didnt say anything to me because they didnt want to ruin our trip.The staff wrote it down immediately which was nice but i thought they should have offered a discount or something considering it was a moldy room.The only other thing is 3p checkin...I get it but i wish if the room is ready they would let you check in early expecially for out of town folks but overall the price is good,the rooms were clean and nice ,and the staff pleasant.A nice place to stay again if i am in the area.
Comment from Hotel Management
Jun 7, 2018 by gordonc, Hotel Management
Thank you for you feedback.We look forward to serving you again.
4 out of 5
by A verified traveler from Miami, FL

Posted May 29, 2018
The Hotel Super 8 in this location is not that far from the old town in St. Augustine. It is 20min away from it. but talking about the experience, as I got there to the moment I check out it was pleasant. The lobby is small, the lady helped me right away, my room was perfect, big enough. The only complaint I would say was the pillows werent big enough and not as comfortable as in other hotels. but the rest were perfect. The pool was closed though.
Comment from Hotel Management
May 29, 2018 by gordonc, Hotel Management
We do appreciate the time taken to write this review.We did have repairs done to our pool because of the bad weather we been having.We are sorry for the inconvenience.Please come again soon.
2 out of 5
by A verified traveler

Posted May 23, 2018
Comment from Hotel Management
May 24, 2018 by gordonc, Hotel Management
Thank you for stay with us and participating in our survey.
2 out of 5
by A verified traveler

Posted May 8, 2018
It was sad considering it was obviously an extended stay place. People were outside drinking at 11 pm. It was sketchy instead of a window was a sliding glass door. I do not recommend this for families
Comment from Hotel Management
May 10, 2018 by gordonc, Hotel Management
We are disappointed that your recommendation is not forth coming.We have read your concerns and will address the issues you encountered.We are not a extended stay,but we do have companys (that work with the city) staying with us sometimes.
4 out of 5
by A verified traveler

Posted May 5, 2018
Staff is curtous and proffesional,Bridgett did my checkin, The management is continuing to improve/update the property and it shows.Both rooms i had were very clean,bed was super comfortable and i got a quiet nites rest..Pool was clean, the breakfast sufficed. Great location.For the haters paying full retail and posting about the rooms not being worth $100.a nite get a clue and go thru expedia!!!
Comment from Hotel Management
May 5, 2018 by gordonc, Hotel Management
We appreciate the kind words.Our staff will be informed of the great service they provided as a motivation for continued effort.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted May 3, 2018
Comfortable pleasant accomdating decent food friendly
Comment from Hotel Management
May 5, 2018 by gordonc, Hotel Management
Short but precise and welcoming.Thank you for staying with us and posting your review.