Ratings based on 12 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Saint Lucie, Florida

Great Location with Multiple Amenities.

Posted Dec 11, 2017
The hotel was close to the historical downtown area. The staff was helpful and friendly. It appeared to be more then a 3 star hotel.
Comment from Hotel Management
Dec 12, 2017 by Villa Victor Management. , Hotel Management
Thank you for writing about us. We hope you come and see us again.
4 out of 5
Recommended
for Other
by A verified traveler

Posted Dec 9, 2017
Pros: Location was very convenient. Could walk to most places.
Cons: Only complaint is that the plumbing (from other rooms) was quite loud. But not a major problem.
Perfect location for my purposes. An easy walk to Lightner Museum, National Park, and Flagler College. Staff friendly and hotel clean. Pool is VERY small; not possible to swim even short laps.
Comment from Hotel Management
Dec 12, 2017 by Villa Victor Management. , Hotel Management
Thank you for staying with us. We are happy to hear you liked our location. See you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly and hospitable staff.

Posted Nov 27, 2017
Our room was clean and quiet. Staff was extremely pleasant and hospitable, greeting us each and every time we walked in and out.
Comment from Hotel Management
Nov 29, 2017 by Villa Victor Management Team , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Robert Williamson General Manager Villa Victor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
The room is clean and mint. The front hotel staffs are so nice and professional. Even in the high season during thaksgiving holiday with only 1 front staff per shift, they can still handle thier job well with very nice manner.
Comment from Hotel Management
Nov 29, 2017 by Villa Victor Management Team , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Robert Williamson General Manager Villa Victor
5 out of 5
Recommended
for Everyone
by A verified traveler from Newfoundland, Canada

Nice hotel close to Spanish district.

Posted Nov 22, 2017
Location: Few minutes walk to St. George St. which runs right through the Spanish district.
Newly renovated, attractive and comfortable rooms!
Comment from Hotel Management
Nov 30, 2017 by Villa Victor Management Team , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Robert Williamson General Manager Villa Victor
5 out of 5
Recommended
for Everyone
by A verified traveler from Fl

Perfect location

Posted Nov 19, 2017
Great hotel with perfect location. Spent the night of the night of Lights and it was great
Comment from Hotel Management
Nov 23, 2017 by Villa Victor Management Team , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Robert Williamson General Manager Villa Victor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Nice hotel, very good junk with renovations in main areas. Room were decent for the rate. Lobby bar and restraint had great juices but was out of a lot of food and beverages when asked.
Comment from Hotel Management
Nov 19, 2017 by Villa Victor Management Team , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Robert Williamson General Manager Villa Victor
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to shops and restaurants!

Posted Oct 30, 2017
Pros: The staff was the best and it was very clean. The remodel is very pleasing.
Cons: The only issue we had was the tub drain was clogged.
Location: Super close to all of the main shops and restaurants. We didn't have to drive anywhere!
This hotel used to be the Comfort Suites I think. Totally upgraded! Fresh paint and a whole new look. The Staff was amazing!! We will definitely be coming back!
Comment from Hotel Management
Nov 4, 2017 by Villa Victor Management Team , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Sorry the drain became clogged. Please call the Front Desk if you notice something simple like this. We can fix it quickly. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Robert Williamson General Manager Villa Victor
3 out of 5
by A verified traveler from Lakewood Ranch Florida

Good Average Hotel

Posted Oct 26, 2017
Pros: Updated Lobby
Cons: Old Work out equipment that did not work
Location: Close to everything
Nice Lobby, Rooms updated , Close to everything . They should not say they have a Gym none of the equipment was useable.
Comment from Hotel Management
Nov 4, 2017 by Villa Victor Management Team , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our work-out area is the next area we are planning to renovate in 2018 We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Robert Williamson General Manager Villa Victor
3 out of 5
by A verified traveler from Raleigh NC

Not very organized

Posted Oct 15, 2017
I attempted to check in early, I was unable as the room would not be ready for “a few hours”. I asked if I could receive a phone call when the room was ready. The clearly said “ you need a phone call?”. I explained that I will pay for the room now and go enjoy the local cites. I came back at the time the clerk stated but the room was not ready and would not be for another hour. When the room was finally ready the clerk requested payment again for the room. I had to explain that payment was made just a few hours prior. She explained “it’s been one of those days”. Feeling uneasy about my interactions with the clerk I felt compelled to check out in person. Just not very organized.
Comment from Hotel Management
Oct 17, 2017 by Villa Victor, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Robert Williamson General Manager