Hotel would not give me my trip rewards.
Posted Jan 19, 2017
Did not receive my trip rewards points, because I booked through you. I do not understand this policy. In October I booked through you for 4 night stay and the hotel was very happy to give me the earned rewards points through the trip rewards program to which I am also a member. They were not very nice about it at check in when I inquired about it either. In contrast, your Wingate Hotel in Lumberton, N.C. which I used in October,2016 that I booked through you was more than happy to give me my credit as they should have. The hotel in St. Augustine told me to take it up with you and so I am.