Ratings based on 950 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Here for hockey.. Beautiful hotel.

Posted Jan 11, 2018
Have stayed here before. Awesome accommodations. Smooth check in. Large rooms to accommodate families.
1 out of 5
by A verified traveler from Toronto

Worst customer service

Posted Jan 10, 2018
Pros: Nothing
Cons: Improve Customer service and relationship
I was unable to visit this hotel and called them to request for Hotel credits or Refund. Staff was rude and did not accommodate the request. Would never consider this place in future
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2017
Great location, nice hotel. Glad we could bring our dog too bad it was so expensive for the dog.
Comment from Hotel Management
Dec 25, 2017 by Ayub Atcha, Hotel Management
Thank you for staying with us and leaving us the review.
1 out of 5
by A verified traveler

not a good nights sleep

Posted Dec 23, 2017
garbage low end crappo pillows. Bed was ok, but low end pillows wreck a good nights sleep for.
Comment from Hotel Management
Dec 25, 2017 by Ayub Atcha, Hotel Management
So sorry you couldn't sleep well due to pillows. We have two foam and two down pillows on a bed. I will share your comment with housekeeping department to make sure we have right pillows.
4 out of 5
Recommended
for Everyone
by A verified traveler from northern Ontario

Comfy and clean

Posted Dec 22, 2017
Excellent hotel. Sauna was not hot enough. Nor was the pool. Great workout room. We had a large party with the kids and got stuck with 2 doubles and sofa bed. The doubles were not comfy. They are really only made for 1. And the pull out really sucked. Bumpy and hard. Hotel is situated in a weird local. But overall. A really nice hotel
Comment from Hotel Management
Jan 8, 2018 by Ayub, Hotel Management
Thank you for taking the time to leave such a thorough review of the Four Points by Sheraton St. Catharines Niagara Suites hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from St Catherines

Nice hotel for the price but...

Posted Dec 16, 2017
Satisfied for the one night stay only but elevators need repair. Doors closed to quickly when my wife tried going through with her walker. Happened two times and notified staff who didn’t have much to say. Also, they didn’t plow driveway which makes it difficult for people to walk, especially those with disabilities.
Comment from Hotel Management
Jan 8, 2018 by Ayub, Hotel Management
Dear Rob, Thank you for taking the time to review our hotel. We certainly apologize for the inconvenience during your stay. Please note that our management takes each issue very seriously and will be taking steps to address them. Again, please accept our sincerest apologies and we hope to have the opportunity to have you stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio USA

Very nice room, Clean. It was nice to stay with

Posted Dec 6, 2017
It was a very nice facility and our stay was very pleasant. We also liked the hospitality.. Thank you all and a very marry Christmas to all of you. Len
Comment from Hotel Management
Dec 11, 2017 by Ayub, Hotel Management
Hi Len, Marry Christmas to you and your love ones as well. Thank you for staying with us and we look forward to see you again. Ayub A. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close and convenient to the university

Posted Dec 5, 2017
Pros: space, cleaniless!
Cons: nothing
Location: you are close the university if you are attending conferences, forums, training, etc.and the city is about 3-4 kilometres!
It was great! If you are looking for open space, a quiet restful place this is the place to go! if you like walking, you will enjoy the fact that there is very little traffic. You are 3-4 km from the city which can be a beautiful walk, or a short drive!
Comment from Hotel Management
Dec 11, 2017 by Ayub, Hotel Management
Dear guest, Thank you for taking the time and leaving us your feedback. Very happy to hear you had a wonderful stay. Hope to see you soon. Ayub A. General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
charged extra fees from hotel over the expedia rate which the hotel never said anything to me - only notice when I got home.
Comment from Hotel Management
Dec 11, 2017 by Ayub, Hotel Management
Dear guest, so sorry to hear you about the charges. Please let me know what you were charged for (extra) so I can investigate it. Ayub A. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Excellent hotel, very well appointed and comfortable. Good restaurant on premises. Suite is very good.
Comment from Hotel Management
Nov 28, 2017 by Ayub, Hotel Management
Thank you for your review and we are glad you were able to enjoy all our hotel has to offer. Thanks!