Ratings based on 996 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St.Charles MO

Super nice and clean room. Perfect for us. $$$

Posted Jul 3, 2017
Was perfect for a small bachelor party. The only issue i had was the toilet. The handle was broke and the toilet ran all night long keep me awake. Other than that excellent room
Comment from Hotel Management
Jul 3, 2017 by Ameristar Casino Resort Spa St. Charles , Hotel Management
Good afternoon Tim, thank you for your review and comments. We are glad that you enjoyed your bachelor party with us. We will pass along your comments about the bathroom to our team and we hope to see you back for another stay soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice hotel but huge complex

Posted Jun 30, 2017
Pros: Very outstanding service and amenities for all ages. Casino in the complex, along with a few restaurant choices.
Cons: Beds were not the most comfortable and based on the size of the huge bathroom which had a walkin shower AND a soaking tub, it lacked counter space
Location: Everything right there. Didn't need to go anywhere.
Walking distance to restaurants, shops and casino can be daunting because the complex is huge even though it is very impressive. Stunning entrance, great service but be ready to tip a lot.
Comment from Hotel Management
Jul 3, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Thank you for your review and comments. We are happy that you enjoyed your stay with us, especially the location, the restaurant choices, and the service that our team members provided. We will pass along your comments about beds to our team and we hope to see you for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Great room, nice linens, large bathroom Well worth the price
Comment from Hotel Management
Jun 28, 2017 by Ameristar Casino Resort Spa St. Charles , Hotel Management
Good evening and thank you for your review and comments. We are glad that you had a nice stay with us and enjoyed your hotel room and its amenities. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Rooms were gorgeous!

Posted May 16, 2017
Enjoyed my stay. Hotel easy to find. Nice shops inside
Comment from Hotel Management
May 23, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good afternoon, thank you for your review and comments. We are glad that you enjoyed your stay and that you liked the hotel and shops. We look forward to seeing you back for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from st charles mo

Very big hotel with everything you can think of!

Posted May 15, 2017
Had a good time swimming and gambling. Buffet was awesome. Great view from my room and the pool was so nice!
Comment from Hotel Management
May 15, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning and thank you fro your review and comments. We are glad that you enjoyed your hotel room, the pool, the buffet, and view. We hope to see you back for another stay with us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place for large family gathering.

Posted May 8, 2017
The Hotel is beautiful and incredibly accommodating as are the restaurants and it's all under one roof, just outside the entrance of the Hotel and that of the Casino.
Comment from Hotel Management
May 9, 2017 by Ameristar Casino Resort Spa St. Charles , Hotel Management
Good morning and thank you for your review and comments. We are happy to hear that you enjoyed your stay with us and all of the dining and entertainment that we have to offer. We hope to see you back for another stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Very nice rooms. Love the bathroom with a walkin shower and tub.
Comment from Hotel Management
May 9, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning and thank you for your review and comments. We are glad that you had a nice stay with us and enjoyed your room and its amenities. We hope to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice room, casino, food - lots of fun!

Posted May 1, 2017
Impressed by the size and class of the room. Casino is one of the largest I've ever been in.
Comment from Hotel Management
May 9, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning and thank you for your review and comments. We are glad that you had a wonderful stay with us and that you enjoyed your hotel room and the casino. We hope to see you back for another stay soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Excellent staff. Toilet handle was broke, couch was faded
Comment from Hotel Management
May 9, 2017 by Ameristar Casino Resort Spa St. Charles , Hotel Management
Good morning and thank you for your review and comments. We are glad that you enjoyed your visit with us and that our team members made your visit an even better one. We will pass along your comments about the mainentance issues in the room to our team and we hope to see you back for another stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
This is the nicest hotel I have ever stayed at. The room was amazing, staff friendly and helpful, hotel beautiful, great location, parking easy, great food. I look forward to going back.
Comment from Hotel Management
May 9, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning and thank you for your review and comments. We are glad that you enjoyed your stay with us especially your hotel room, the food, and the service that our team members provide. We look forward to seeing you back for another stay soon.