Ratings based on 1,029 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, VA

Very nice hotel to stay in!

Posted Oct 17, 2017
It was a great port in the storm from the traffic on I-70 and all the other roads. You just want to spend your whole vacation in your room!
Comment from Hotel Management
Oct 17, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Thank you for your review and comments Wes. We are so glad that you had a nice stay with us and enjoyed your vacation. We hope to see you back for another visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Wish we could of stayed longer!

Posted Oct 10, 2017
Pros: Loved loved the pool, best pool ever!!!!! Such a beautiful area, plenty of chairs, not crowded. Parking was easy, didn't cost extra!!!! Will be back
Cons: Room ready to go when you check in, especially when you reserved it a month ago, they should be expecting us and be ready to give us the keys!
Location: Very close to everything we did. St. Charles historic shopping, Lewis and Clark area. Swimming pool at hotel/relaxation.
Check in I thought would be a breeze, but they said our room wasn't ready, we would have to wait..I sat down less than 5 minutes, they call me to tell me my room is ready but I have to get in line and wait my turn to get keys, that was irritating, but boy when we opened up our room, we were so happy, we were on the 21st floor with a river view OMG the room was very nice!!! We want to come back and stay longer another time for sure!!!! The pool was clean, big, water temp perfect and the hot tubs felt so good! Pool hours with kids ended at 8pm, wish it didn't. My daughter loved everything but the TV wouldn't let her watch Nickolodean channel, it would just black out, but we watched other channels. I couldn't have asked for a better room, location of the room, made me and my daughters day!!!! Friendly staff. Hotel restaurant food was great! Daughter enjoyed the arcade too.
Comment from Hotel Management
Oct 16, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Hi there Kel, thank you for your review and comments. We are so happy to hear that you had a wonderful stay with us and that you enjoyed your room, the view, the location, and the service that you received during your visit. We look forward to seeing you for a longer stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas city mo

Nice hotel with easy access.

Posted Sep 25, 2017
Hotel stay was great, check in took a little longer than I wanted but it was ok. The rooms could use some softer pillows. Nice and clean rooms.
Comment from Hotel Management
Sep 26, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning Justin, thank you for your review and comments. We are happy to hear that you enjoyed your stay with us. We will pass along your comment about the pillows to our team and we hope to see you for another stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Apex, NC

Great hotel and close to St Louis

Posted Sep 25, 2017
Pros: I like having a suite and the restaurants are reasonable.
Cons: Room cleanliness. There was dust on all the surfaces and the window was dirty.
Location: Close to all the places I wanted to visit.
I visit Ameristar once a year to visit my family in St Louis. It is a great location close to all the places I like to visit.
Comment from Hotel Management
Sep 25, 2017 by Ameristar Casino Resort Spa St. Charles , Hotel Management
Thank you for your review and comments Carolyn. We are glad to hear that you enjoy your yearly visits with us and that you like our location, restaurants, and your rooms. We will pass along your comments about the cleanliness of the rooms to our hotel team and we look forward to seeing you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 16, 2017
Nice clean hotel with friendly staff. The only complaint I have us that with all the restaurants downstairs and possible leftover takeout, the rooms have a fridge but no microwaves.
Comment from Hotel Management
Sep 17, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Thank you for your review and comments. We are so glad that you had a wonderful stay with us and that you enjoyed our restaurants. We will pass your comments about having microwaves in the rooms on to our hotel team and we look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Sep 13, 2017
Pros: Everything
Cons: n/a
Location: The Casino
This was my first visit to the city and this hotel. I will definitely be returning to this hotel for fun relaxation.
Comment from Hotel Management
Sep 14, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good morning and thank you for your review and comments. We are glad that you had a nice time in the casino and that you enjoyed your stay with us. We hope to see you back for another stay with us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from rural Illinois

Spacious suite, immaculate pool and spa

Posted Aug 24, 2017
Awesome girlfriends outing, terrific restaurants on-site, lovely public areas, close to Old St. Charles shopping and restaurants. We'll go back, for sure. Book your spa treatments in advance for convenient times. Access to Swedish shower, sauna, steam room is extra unless you book a spa treatment but worth it. We skipped the casino but had a wonderful time! Recommend!
Comment from Hotel Management
Aug 25, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Hi Jules, thank you for your review and comments. We are glad that you had a nice girls trip with us and that you enjoyed our location, restaurants, and that you had a relaxing visit to ara Spa. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

A small get away for over-night.

Posted Aug 23, 2017
Resort was perfect for over-night stay. Not a gambler, but enjoy St. Charles old town for shops.
Comment from Hotel Management
Aug 25, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Hi there, thank you for your review and comments. We are glad that you enjoyed your visit with us and that we are so close to historic main street. We hope to see you for another stay.
3 out of 5
by A verified traveler from Chicago, IL

Tough the second time around

Posted Aug 22, 2017
Pros: The great experience we received previously.
Cons: The hotel room cleanliness and ammenities.
We have stayed and the Ameristar in the past and have had a great experience. The reason for us booking the hotel was based on the excellent service and accommodations we received in the past. On this occasion however, our overnight stay was less than favorable. We were placed in a room right outside of the noisy pool area where a private party service was hosting an event. The loud and heavy base toned music shook our room and the pool was not available for us to use freely as in the past. Our bathroom floor was so dirty that we had to scrub our feet before bedtime, and then put shoes on immediately the next morning while getting ready for the day. The hairdryer in the room did not work correctly (high temperature button did not work and low setting had cool air blowing). Coffee in the lobby bakery was bitter and cold and service was less than friendly. On a positive note, the hotels staff overall was very professional and accommodating. Housekeeping brought us up an extra blanket with a smile, checking in and out of the hotel was efficient, with the front desk employees being very friendly and engaging. The dinner service staff and buffet chefs and helpers were fast and very attentive.
Comment from Hotel Management
Aug 23, 2017 by Ameristar Casino Resort Spa St. Charles , Hotel Management
Good evening, thank you for taking the time to leave us a review and for your comments. We are happy to hear that your first visit with us was such a wonderful one and that during this visit the service that our team members provided made your stay a better one and that you enjoyed your meals with us. We will pass along your comments about the housekeeping and room maintenance to our team and we hope to see you back for an improved stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

great stay

Posted Aug 22, 2017
what a cool place. great staff soup to nuts, & the deli is NO joke! I had a great time. hugs & kisses-jj
Comment from Hotel Management
Aug 23, 2017 by Ameristar Casino Resort Spa St. Charles, Hotel Management
Good evening, thank you for your review and kind words. We are so glad that you enjoyed your stay with us, that you had fun, that the service our team provided was excellent, and that you enjoyed the food in the deli. We look forward to seeing you back for another stay.