Ratings based on 327 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
MIX UP ON RESERVATIONS , BUT CLERK STRAIGHTEN EVERYTHING OUT. NICE STAY
Comment from Hotel Management
Dec 14, 2017 by Vickie Bell Genera Manager, Hotel Management
Thank you for choosing Comfort Suites. We appreciate you taking the time to fill out our survey. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Comfort Suites not so comfortable

Posted Nov 7, 2017
Bed very uncomfortable. Then wife and I discovered the pillow top mattress was placed upside-down. We were sleeping on the bottom of the mattress! Not pleasant! Also no orange juice either day of our stay. A day without orange juice is, well, a day without orange juice!☹️
Comment from Hotel Management
Nov 13, 2017 by Vickie Bell - General Manager, Hotel Management
Thank you for taking the time to fill out our survey. All of our mattresses are new as of 2016. We have the Serta Perfect Sleepers. Sorry for any inconviences during your stay. We do hope to see you again. Have a nice day.
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Great Location!

Posted Nov 4, 2017
Pros: Location/Clean/Friendly Staff
Cons: Elevators need a little attention
Location: historic district within a block walk. Lots of restaurants close by.
Close to the historic district and right off interstate. Excellent staff/front desk employees.
Comment from Hotel Management
Nov 13, 2017 by Vickie Bell - General Manager, Hotel Management
Thank you for choosing the Comfort Suites for you stay in St.Charles. Glad you enjoyed your stay and we appreciate you taking the time to give us feedback. Have a great day.
3 out of 5
by A verified traveler

quick trip

Posted Oct 5, 2017
Pros: comfortable beds
Cons: needed better service and availability of staff
stayed overnight for a quick girls trip, hard to find hotel staff, room was clean but older, window did not have good seal and room was very humid and loud, in the morning breakfast was all gone and not replenished no one available to help or ask about the amenities
5 out of 5
Recommended
for Everyone
by A verified traveler from tucson

Great hotel, great location

Posted Sep 24, 2017
Nice room, clean, comfortable, friendly staff. Great location with lots of things to do nearby. Good breakfast. Highly recommend this hotel
Comment from Hotel Management
Sep 25, 2017 by Vickie Bell - General Manager, Hotel Management
Thank you for your possitive feedback to pass along to our staff. We appreciate you taking the time to respond. Have a nice day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Short but good experience. It was a bussines trip so I got a very good night sleep to start my day the next morning.
Comment from Hotel Management
Sep 25, 2017 by Vickie Bell - General Manager, Hotel Management
We appreciate you taking the time to send us feedback. So glad you were able to get a good night rest on our Serta Perfect Sleepers. Have a nice day.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 29, 2017 on Hotels
2 out of 5
by A verified traveler from Michigan

Do Not Stay at this Hotel!

Posted Aug 23, 2017
Pros: Nothing
Cons: Everything!
Location: Go to Denny's to eat and stay at the Drury Inn!
There are many other places to stay in St. Charles. Do not stay here! The rooms don't get cleaned every day. Beds don't get made. When you ask for shampoo and towels that we're supposed to be in the room, you'll get a snub and a brush off from the room service girl. Don't expect to get breakfast unless you're the first one there. If you do go to breakfast, watch out for the dirty tables, the very messy food areas, no juice, no milk, no coffee and no eggs! The floors are dirty with chunks of food on them, the tables are sticky and it's just a gross place to eat. Go across the street to Denny's!! And keep in mind that there is a brand new Drury Inn across the highway. Go there!! Don't let this terrible place ruin your vacation in St. Charles!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nice hotel. Close to stores, good restaurants

Posted Aug 18, 2017 on Orbitz
We stayed in the hotel and drove into St. louis which is about a 30 minute drive very easy to get to. There are great restaurants across the road from the hotel.
4 out of 5
by Lynda R

Comfortable

Posted Aug 15, 2017 on Hotels
Stopped here while in the area for a family member's funeral. Staff were friendly. Room was comfortable. Fairly easy to get off/on the freeway.