Ratings based on 285 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Location and price for a soccer tournament

Posted Nov 10, 2017
Overall bathroom could use some updating and staff more pleasant just a average hotel
3 out of 5
by A verified traveler

Underwhelmed

Posted Nov 9, 2017
We arrived to find a semi clean room with only 2 towels and a badly set-up television. We couldn't even watch the news. Also, the lobby smelled out cigarettes. I guess this was a result of people smoking directly in front of the lobby doors. The carpets were caked with cigarette smoke and it was a bad sensation. The morning breakfast attendant was very very pleasant and helpful though!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne

Close to business

Posted Nov 7, 2017
Pros: It was a quick check-in, room was clean, good swimming pool.
Cons: Could be updated.
Location: Location is great. Plenty of things to do and places to eat that are convenient.
It was a good place to stay while doing business in St Charles. Easy to get to and quiet.
1 out of 5
by A verified traveler

Dirty Room and No Manager Assistance

Posted Sep 29, 2017
Pros: Location
Cons: Cleanliness and better customer follow-up.
Location: The hotel is conveniently located to many attractions with easy access to I-70.
We booked this room for one of our employees to stay in while attending a training session nearby. the room was dirty and had a foul smell. I contacted the hotel after hearing from our employee on the room condition. We had scheduled another stay there for later the next week, and wanted to make sure that we had a different experience this time. The manager took my information and said she would follow back up with me later that day. That conversation never happened, so we cancelled our subsequent stay and booked another local hotel. Not a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield Mo

St Charles visit

Posted Sep 25, 2017
Cons: pool needs to be warmer
Location: not much to do
inside pool too cold to use. Lpcation made it easy to attend October Fest
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Manager very flexible to my needs.

Posted Sep 19, 2017
Pros: Manager flexibility
I needed to stay a bit past check out and manager said, "No problem" Would choose this place to stay when I am in town again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa.

Posted Aug 24, 2017
My room was clean and the loctation was convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to where I needed to go

Posted Aug 17, 2017
Cons: The breakfast could have been a little better
I had no problems with this hotel. Everyone was helpful. I was a little disappointed in the breakfast.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2017 on Hotels
3 out of 5
by Bart

This traveler left a rating score only Posted Aug 4, 2017 on Hotels