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Reviews of Red Roof Inn St Clairsville - Wheeling West

2 out of 5
Red Roof Inn St Clairsville - Wheeling West
68301 Red Roof Lane, I-70 at Exit #218/Mall Road, St. Clairsville, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 400 out of 858 reviews" "
Rating 8 - Good. 305 out of 858 reviews" "
Rating 6 - Okay. 104 out of 858 reviews" "
Rating 4 - Poor. 27 out of 858 reviews" "
Rating 2 - Terrible. 22 out of 858 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Oshane RediResponse Specialist on Apr 24, 2024
Hello Logan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Tim

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on Apr 23, 2024
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Harold

Room stink . Dirty comforter. No hot water in sink.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Harold,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Clairsville - Wheeling West. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the unpleasant odor of the room, the uncleanliness of the comforter and that there was no hot water in the sink. We value your business and would like to assure you that this is not a reflective of our usual standards. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, your feedback is very important to us, so thank you for sharing.We understand that your overall experience fell far below your expectations and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Feb 27, 2024
Dear Megan, The staff at the Red Roof Inn St Clairsville - Wheeling West and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Darlene

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 20, 2024
Thank you for sharing your 5/5 rating with us, Darlene. Our staff at the Red Roof Inn St Clairsville - Wheeling West was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 11, 2024
Hello Patti, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tammie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
whole process was great. Front desk lady was great and very helpful. quiet and clean.
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 10, 2024
Dear Tammie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES ERIE. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the front desk staff that was very helpful, the cleanliness that was to your liking and all other positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet!
Clean, comfortable, and best of all, QUIET! I'd definitely stay here again.
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 10, 2024
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the clean, comfortable and quiet stay you had with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialis

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but VERY Nice!
Very clean and affordable! Pet friendly!
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on Jan 10, 2024
Hello Joan,Thank you for sharing your thoughts on your recent visit to RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. I was happy to read that our clean and affordable room met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Very clean rooms, polite staff. Services were nearby, despite being close to restaurants and other businesses it was quiet.
Stayed 3 nights in Dec 2023
Response from Carla (RediResponse Specialist) on Jan 4, 2024
Dear Anthony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. We are delighted to see that you were pleased with the cleanliness of the room, how polite the staff are and how quiet it was. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you.Sincerely,Red Roof Management

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Jan 1, 2024
Hello Kim, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

Kimberly

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nasty
Been here many times. This time there was roaches in the room and hair from what I assume is a weave in the bed.
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 25, 2023
Dear Kimberly, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported and the uncleanliness of the bed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, Carla Red Roof Management RediResponse Specialist

10/10 Excellent

Lorna

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Lorna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Keri

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Keri, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carla RediResponse Specialist on Dec 16, 2023
Hello Chrystal, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
This hotel is easy access off I70, with lots of food & shopping options close It's a basic no frills $50 hotel. I had room 105, handicap accessible, low flow shower , the hand held option leaked & squirted water all over. The bed was comfortable, TV options adequate, no breakfast options... But very friendly staff both check in and out.
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 6, 2023
Dear Deborah, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. I am glad to read that you were pleased with the comfort of the bed, the friendliness of our staff at the front desk and our location as it had lots of food and shopping options close. However, you mentioned that the hand held option in the shower leaked and squirted water all over. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Carla Red Roof Management RediResponse Specialist

2/10 Terrible

Christopher, Pickerington

Liked: Cleanliness
Disliked: Staff & service
After we had been in our room for about an hour amd a half, we left the room to get to eat and shop. Whike we were driving away, we saw a man entwr our room. I stopped tue truck and went back to the room. The manager was in our room. He said he made a mistake. He started pulling sheets off the bed. He offered to replace the beding and give is our room back. It was totally unsafe and my wife and I decided to stay at a different hotel due to safety concerns.
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 5, 2023
Dear Christopher,We are sorry to hear your recent experience at the Red Roof Inn St Clairsville - Wheeling West did not meet your expectations. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding safety concerns. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

8/10 Good

Richard

Business traveler, Traveled with partner, Traveled with pets
Consistently clean, consistently courteous staff, grounds well kept, walking distance to dennys, short distance to 50 or more restaurants. Price is great. What more could you ask for
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Nov 21, 2023
Thank you so much, Richard, for posting a review of your stay at the Red Roof Inn St Clairsville - Wheeling West. I'm thrilled that you appreciated our consistency in cleanliness, courteous staff, well kept grounds and our hotel's convenience. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again, Richard, for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Carla Red Roof Management on Nov 16, 2023
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 15, 2023
Thank you, Lisa, for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Mervin

Liked: Cleanliness, staff & service, property conditions & facilities
Great cheap room. Smell not the best.
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 5, 2023
Dear Mervin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. I am glad to read that you were pleased with the value to price ratio of the room, prompting your 4/5 score. However, you mentioned that the odor of the room was not to your liking as the room smell was not the best. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opal the desk clerk is friendly and made the check in easy. Room was clean. I would stay there again. Restaurants are all around and easy to access.
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 4, 2023
Dear Gregory,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. Reading how happy you were with your stay is very rewarding. You mentioned how pleased you were with the friendliness of our staff Opal at the front as she made the check-in easy, you were also pleased with the cleanliness of the room and that there were restaurants are all around and easy to access. I will make sure to share your comments with the rest of our team. At Red Roof, a positive experience and our guest comfort is what we aim for and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Jeffrey

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Carla Red Roof Management on Oct 29, 2023
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 26, 2023
Hello Elliot, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Richard

Traveled with family
This is not your typical Red Roof, it is well kept and above all else has been consistently clean. Walking distance to Dennys, close to mall, shopping and restaurants. I’ve spent twice as much for a room that was not as clean.
Stayed 2 nights in Oct 2023
Response from Nishaye RediResponse Specialist on Oct 31, 2023
Dear Richard, Thank you for taking the time to tell us about your experience at the Red Roof Inn St Clairsville - Wheeling West. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and you loved the convenience of the hotel in close proximity to attractions near by. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, but tidy
Rooms are small, but very clean and well maintained. The location was surprisingly quiet but still convenient to the road.
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on Sep 28, 2023
Hi Sasha,Thank you for posting about your recent visit to RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. I was happy to read that our quiet location and clean rooms pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our staff at Red Roof look forward to having you visit with us again in the future.With thanks,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was spiders and stink bugs.
Stayed 2 nights in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on Sep 25, 2023
Dear Kurt,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checks all the boxes for travelers with Pets
Big clean bed, right off the highway, great price, and pet friendly. Checked all our boxes!!
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 21, 2023
Dear Peter,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof pet stay free policy, convenient location, cleanliness of the bed and the other amazing encounters you had while with us.. We aim to satisfy our guest with superior customer service and your feedback is appreciated. We hope to continue to provide great experiences for you. It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us and that you have rated our hospitality and accommodations so highly. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Bala

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst place to stay
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on Sep 11, 2023
Hello Bala,Thank you for taking a moment to complete our survey. At the Red Roof Inn St Clairsville - Wheeling West we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Antonio,RediResponse Specialist on Sep 9, 2023
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arriving we went to the pool area waiting to check into our room I know others complained about the pool area being hot but if you just open the door in a window it is absolutely wonderful in there my grandchildren enjoyed the hot tub and the pool and it was really nice at night with all the lights. Unfortunately when we did go check in I couldn't carry everything and my grandson left is under armor slides at the pool and in the time it took us to run upstairs and come back down someone had stolen them so the only thing bad I have to say is you might want to watch your belongings but the room was wonderful it was clean the breakfast was absolutely awesome it's the best breakfast bar I've ever had at a hotel around the same rate so if you're looking for somewhere to take your family with a nice pool hot tub and a great breakfast and nice rooms I would definitely recommend this hotel just watch your belongings the staff was very nice and tried to check the cameras but you couldn't see if they walked outside from the pool area unfortunately
Stayed 2 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 5, 2023
Dear Leanne, We are sorry to hear your recent experience at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accessible room and parking Neighbors outside smoking heavily for hour and a half. Yes they’re outside but I’m trying to unload and am highly allergic to smoke. Not Red Roof’s problem but I was uncomfortable
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 5, 2023
Dear Jane, We at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. It was good to read you liked our accessibility and parking. Our apologies for the hindrance faced. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Thank you again for your feedback. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Youngkyoon

Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on Sep 11, 2023
Hello Youngkyoon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

greg

Liked: Property conditions & facilities
.
Stayed 6 nights in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 25, 2023
Thank you for taking a moment to leave a review, Greg. Myself and the staff at the Red Roof Inn St Clairsville - Wheeling West appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
They do a GREAT job cleaning the rooms and have free coffee in the lobby. The Wi-Fi worked very well.
Stayed 2 nights in Jul 2023
Response from Dannielle Rediresponse Specialist on Jul 24, 2023
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room, Wi-Fi and amazing coffee. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

10/10 Excellent

Dana

Stayed 1 night in Jul 2023
Response from Terry Fitch GM on Aug 10, 2023
Thank you for the Great Rating.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I payed $62 for the room and it was very nice. It was clean and comfortable. The desk clerk was very nice and helpful.
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on Jul 18, 2023
Hello Susan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. It's thrilling to hear that you were pleased with the experience you had with us. From our affordable, clean and comfortable rooms to our hospitable staff, your expectations were met, leading to your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Amber

Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on Aug 5, 2023
Hi Amber, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn St Clairsville - Wheeling West. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 25, 2023
Thank you for taking a moment to leave a review, Peter. Myself and the staff at the Red Roof Inn St Clairsville - Wheeling West appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRediResponse Specialist

8/10 Good

Tom

Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Aug 3, 2023
Hello Tom, The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist

6/10 Okay

Heather

Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on Jul 12, 2023
Hello Heather,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on Jul 12, 2023
Hello Heather,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Clairsville - Wheeling West and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Jul 10, 2023
Dear Heather, We at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Alane

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Olivia RediResponse Specialist on Jun 28, 2023
Hello Alane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nishaye Red Roof Managemen on Aug 5, 2023
Dear Barry,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn St Clairsville - Wheeling West. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Beulah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Toni-Ann RediResponse Specialist on Jun 26, 2023
Hello Beulah,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do our survey. It’s encouraging to know that we are doing a great job for our guest. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sharon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice night auditor checked us in! So appreciate her assistance - everything from advising on travel times, construction, and the property itself! Thanks!
Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on Jun 23, 2023
Hello Sharon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST. It's thrilling to hear you had a great experience with us, with the help of our hospitable staff. Thank you again for your review and 5/5 rating. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Emily
We had a great experience, the front desk was very nice!
Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on Jun 19, 2023
Dear Emily,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theRED ROOF INN ST CLAIRSVILLE - WHEELING WEST. It’s great to hear that you had a good stay with us and found our staff to be very nice. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 Excellent

Beulah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Gabrielle RediResponse Specialist on Jun 18, 2023
Thank you for taking the time to leave a review, Beulah. Myself and the staff at the Red Roof Inn St Clairsville - Wheeling West appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Charles

Stayed 2 nights in Jun 2023
Response from Carla Red Roof Management on Jul 4, 2023
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST CLAIRSVILLE - WHEELING WEST and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof Management RediResponse Specialist