Ratings based on 380 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 3, 2018
Room was small, old, cramped. Stunk like mildew and clearly used to be a smoking room. Dust everywhere, snagged carpets, no blankets, and my heat was set at 82 when I walked in. I should not have been charged the same amount as someone in one of the newer, cleaner, updated rooms.
Comment from Hotel Management
Feb 5, 2018 by Mark Laughlin, Hotel Management
Thank you for your review and letting us know about your stay. Your feedback is important to us and I am happy to pass it along to the various departments it includes.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Cloud. Minneapolis

Nice hotel with a great restaurant attached

Posted Jan 8, 2018
Nice staff, clean comfortable room and great little restaurant attached; what more could you ask for.
Comment from Hotel Management
Jan 16, 2018 by Monica, Hotel Management
Thank you for your review and kind comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from brainerd and mpls

Very clean and comfortable

Posted Dec 24, 2017
Met up with family for Christmas-they stayed here too, different room-football, great food, family, and fun-all in a comfortable space, who can ask for more!
Comment from Hotel Management
Dec 24, 2017 by Monica, Hotel Management
So happy to hear you enjoyed your time with us. We look forward to having you with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Pleased but not impressed.

Posted Dec 18, 2017
In my personal opinion, yes the room was large, the bathroom was very tiny & I feel it was over priced. The staff did their jobs but I was disappointed when I told them I had military people staying in the room & they told me they could not give me the military rate because I had booked the room online, there was no effort in trying to help fix that.
Comment from Hotel Management
Dec 24, 2017 by Monica, Hotel Management
Thank you for your review. I do apologize that you had any discrepancies during your stay. We do invite you to make reservations directly with the hotel in order to obtain the best rate available. Online reservations, on occasion, are unfortunately non cancellable, non modifiable and non refundable. We do invite you back for another visit and hope you allow us the opportunity to make your reservations at the property level for the best rate available.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Good stay

Posted Dec 9, 2017
Nice clean room, very quiet. Helpful staff and nice pool. Overall good experience.
Comment from Hotel Management
Dec 10, 2017 by Monica, Hotel Management
Thank you so very much for your kind response and review of the Best Western PLUS Kelly Inn, St. Cloud. We appreciate you taking time to let us know how your stay went. We hope to see you back again during your next visit through St. Cloud.
4 out of 5
by Roderick from Houston

Posted Nov 19, 2017 on Hotels
Great place to stay. My only negative experience is the bathroom was small
Comment from Hotel Management
Nov 21, 2017 by Monica, Hotel Management
Thank you so much for letting us know about your stay. We appreciate your feedback.
5 out of 5
by Frank

Posted Nov 7, 2017 on Hotels
The hotel is connected to the convention center and 1 block from the downtown area. Hotel is clean and updated.
Comment from Hotel Management
Nov 15, 2017 by Monica, Hotel Management
Thank you for your comments.
4 out of 5
by John

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 1, 2017 by Monica, Hotel Management
Thank you for your 4 star rating!
3 out of 5
by A verified traveler

Posted Oct 28, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017 by Monica, Hotel Management
Thank you for taking time to give us a star rating. We are sorry we did not exceed your expectations to earn 5 out of 5 stars. We are always interested how we can make things better and would invite you to give us a call or email to let us know how to make your future stay excellent.
4 out of 5
by Douglas

Posted Oct 24, 2017 on Hotels
Comment from Hotel Management
Oct 28, 2017 by Monica, Hotel Management
Thank you for staying with us.