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Reviews of GrandStay Residential Suites Hotel - Saint Cloud

2.5 out of 5
GrandStay Residential Suites Hotel - Saint Cloud
213 6th Avenue South, St Cloud, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stacey, Carlton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet in room. Clean. Breakfast is better than average. Pool and stuff is okay. Walking distance to convention center and has a pizza place across parking lot that is open until 3 am and delivers.
Stayed 2 nights in Mar 2024
Response from Candi B on Mar 25, 2024
Hello Stacey,Thank you for choosing Grandstay Residential Suites Hotel and for taking a moment to leave us great feedback regarding your recent stay! We're very glad to hear you enjoyed our GrandStart Breakfast, our clean spacious suites, and of course our convenient location downtown Saint Cloud, with so many great entertainment, food & drink options all within walking distance! We look forward to hosting you again in the future, thank you so much!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a nice clean and pleasant place to stay.
Stayed 1 night in Mar 2024
Response from Candi on Mar 19, 2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and all our hotel has to offer conveniently located downtown St. Cloud!! As a valued guest, we look forward to seeing you again in the future! Thanks Jennifer!

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Candi on Mar 19, 2024
Thank you , T for taking a moment to leave us a review! We're glad you enjoyed your stay with us at Grandstay and hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Candi on Mar 19, 2024
Thank you for taking a moment to leave us a review, Scott! We appreciate you and hope to host you again soon!

8/10 Good

Heidi, Hartland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on Mar 19, 2024
Hi Heidi, thank you for taking the time to leave us a review! We hope to see you again soon at Grandstay Residential Suites!

6/10 Okay

ASHLEY

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating, kitchen pans need to be replaced. No cups or silverware in cabinets. No bottled water in the vending machine.
Stayed 1 night in Mar 2024
Response from Candi B on Mar 14, 2024
Hi Ashley! Thank you so much for your feedback regarding your recent stay! We are working diligently on re-distributing kitchen equipment back to each individual room, as they have a tendency to congregate together when our guests have get-togethers! I appreciate you letting me know about bottled water not being available so I can bring this up with our vendor as well as make sure we have some stocked in our pantry. Thank you again for your feedback and we look forward to hosting you again in the future!

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Mar 2024
Response from Candi B on Mar 14, 2024
Hello Nelson!Thank you for taking a moment from your busy day to leave us your feedback regarding your recent stay! We appreciate you recognizing our amazing staff, that do a great job treating our guests like good friends. We appreciate the recognition for their hard work! We look forward to seeing you again in the future!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2024
Response from Candi B on Mar 14, 2024
Hi Angela! Thank you for taking the time to leave us a review! We hope you enjoyed our GrandStart breakfast served daily, our spacious private bedroom suites, and our convenient location in downtown Saint Cloud! We look forward to hosting you again in the future!

6/10 Okay

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on Mar 19, 2024
Hi Tanya! Thank you for taking a moment to leave us a review regarding your recent stay with us! Please reach out if there is anything else you would like to share to get that next review to a 5/5! Thanks for staying with us!

8/10 Good

Lyudmila, Fife

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 4 nights in Feb 2024
Response from Candi on Mar 14, 2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and our convenient location in downtown St. Cloud! As a valued guest, we look forward to seeing you again in the future!

10/10 Excellent

Dr. Laurie, Grand Forks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming property.
Stayed 1 night in Mar 2024
Response from Candi B on Mar 14, 2024
Hi Dr. Laurie!We're so glad to host you at our downtown property! We hope you enjoyed your spacious suite, our lobby with warm fireplace, and all our property has to offer! We look forward to seeing you again!

10/10 Excellent

Tracey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to St. Cloud frequently for our son's sports stuff. We found this place a couple of months ago and now this is where we stay every time. This was stay 5 so far. Not the fanciest, but the suites are great, with separate bedroom and having a full kitchen is awesome!
Stayed 1 night in Feb 2024
Response from Candi B on Mar 14, 2024
Hi Tracey! We're so glad you enjoyed our spacious suites including private bedrooms and fully equipped kitchens, perfect for families! We're so glad you chose to stay with us, and we very much look forward to seeing you again!

10/10 Excellent

Chuck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice hotel loved everything about it . Has a small pool and hot tub but if no one else is in there perfect size for a few people .
Stayed 1 night in Feb 2024
Response from Candi B on Mar 14, 2024
Hey Chuck! Thank you for taking a moment to leave us a review! We are so happy to have you stay with us, and glad you enjoyed our indoor pool and whirl pool as well as spacious suites, complimentary GrandStart (hot) breakfast served daily, and our amazing staff! We hope to see you again soon!

8/10 Good

marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Candi on Mar 19, 2024
Thanks for staying with us Marc! We hope to see you again in the future!

8/10 Good

Abdirahman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Candi on Mar 20, 2024
Thank you for taking a moment to leave us a review! We hope to see you again soon!

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Candi B on Mar 20, 2024
Hi, Art! We really appreciate you taking a moment to leave us a 5/5 review! We appreciate your feedback, and look forward to seeing you again in the future!

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Candi B on Mar 20, 2024
Hi, Mark and thank you for leaving us a review! We appreciate your honest feedback and would love to know how we can improve on your next visit! Thank you for choosing Grandstay and we look forward to seeing you again!

8/10 Good

Jessica L

Traveled with family
Liked: Staff & service
Just a quick over night stay not here to really partake in the amenities.
Stayed 1 night in Feb 2024
Response from Candi on Mar 19, 2024
Thanks Jessica for taking a moment to rate your stay with us! We hope to see you again soon, and hopefully you have time to enjoy our pool or hot tub next time!

10/10 Excellent

Keith

Traveled with partner
Conveniently loose to downtown St. Cloud. Several good restaurants within walking distance. I highly recommend the Old Brick House.
Stayed 1 night in Feb 2024
Response from Candi B on Feb 5, 2024
Hi Keith! We're so glad you enjoyed our convenient locations, and some of the gems around our property like the Old Brick House! Thanks for staying with us, and we look forward to hosting you again in the future!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of sirens which is not your fault. I also had to listen to basketball dribbling and hitting the backboard until 9:30pm. It wouldn’t been a big deal if I didn’t have to be up super early
Stayed 1 night in Feb 2024
Response from Candi B on Feb 5, 2024
Hi Jennifer! Thank you for taking time out of your busy day to leave us your feedback regarding your recent stay with us at Grandstay! We're glad you enjoyed your spacious suite, and all our property has to offer to our guests, despite it being noisy, our apologies! We look forward to hosting you again in the future!

8/10 Good

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our suite. It had a little kitchen & living room. Everything was clean. Breakfast was scrambled eggs, potatoes & sausage patties. We would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Candi B on Feb 5, 2024
Hi Phyllis!We're so glad you took advantage of our Grandstart hot breakfast options offered every single day at no charge to our guests to start your day off right! Our fully equipped suites make us very unique, it's hard to remember you are staying at an hotel if it feels more like an apartment! We're so glad you enjoyed your stay, and look forward to hosting you again!

2/10 Terrible

Heidi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Candi B on Jan 31, 2024
Hi Heidi,We're sorry to hear you did not have a Grand experience during your recent stay with us. We strive to provide excellent hospitality and a beautiful property for our guests to enjoy, as well as all the comforts of home! We'd love to hear how we can improve in the future. Thank you for taking the time to leave us a review!

8/10 Good

Jim

Stayed 1 night in Jan 2024
Response from Candi B on Jan 31, 2024
Hi Jim!Thank you for taking the time out of your busy day to leave us a review. We're so glad you chose to stay with us and we hope your whole experience was Grand, from the complimentary hot and cold breakfast to the spacious suites! We look forward to seeing you again in the future!

10/10 Excellent

Loren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My first time at this hotel. Very nice. Will stay here again!
Stayed 1 night in Jan 2024
Response from Candi B on Jan 30, 2024
Hi Loren! We're so glad you chose to stay with us while you were visiting the area, and enjoyed all the amenities our property has to offer such as Grand Start breakfast, spacious suites, and of course, our friendly staff! Thank you for your great review!

10/10 Excellent

Jordan

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Candi B on Jan 31, 2024
Hi Jordan! Thank you for taking a moment to leave us a great review. We hope you enjoyed our friendly staff, our pool & spa as well as our outstanding front desk staff. Thanks for staying!

8/10 Good

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Candi B on Feb 5, 2024
Hi Jordan! Thank you for leaving us a great review. We would love to host you in our spacious suites again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Candi B on Jan 31, 2024
Hi Daniel!Thank you for leaving us an excellent review! We hope you enjoyed our convenient location, our friendly staff, and our spacious suites. Hope to see you again soon!

10/10 Excellent

Heidi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed because we had a college visit at University. Very nice room and St. Cloud offered lots of shopping and eating options in hotel area that we didn’t check out but definitely would have if wasn’t so cold out. Would definitely stay again
Stayed 1 night in Jan 2024
Response from Candi B on Jan 30, 2024
Thank you for your positive review, Heidi! We're so glad you enjoyed our convenient location, our comfortable suites, and all our property has to offer! We look forward to hosting you again in the future!

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

8/10 Good

Jessica

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

S. Jerome

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our time there. Both my wife and I were warm and cozy. We were there i January 2024. Love our room and the atmosphere was that of small town concerns.
Stayed 2 nights in Jan 2024
Response from Candi B on Jan 15, 2024
Hi!Thank you for choosing Grandstay, we appreciate the opportunity to host you! We are so happy to hear you enjoyed our friendly staff and many property amenities such as our Grandstart breakfast served daily, and our pool/hot tub! We appreciate your excellent feedback and look forward to seeing you again in the future!

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy shower vents and discusting hvac vents. Got sock as a result.
Stayed 3 nights in Jan 2024
Response from Candi B on Jan 15, 2024
Hi Jason, we apologize for the unsatisfactory condition of your vents. We have given you credit for a portion of your stay, and it has been a very useful reminder to our housekeeping and maintenance team to pay extra attention to details because everything matters. Thank you for your honest feedback and we thank you for considering giving us another chance to host you in the future. Thank you!

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not great parking, as the biggest lot was hard to find. Staff was great. Area and amenities are really good. This is our go-to St Cloud stay.
Stayed 1 night in Dec 2023
Response from Candi B on Jan 15, 2024
Thank you for taking a moment out of your busy day to leave us a review! We're glad you enjoyed our easy check in/out process and our spacious rooms. We appreciate your feedback so that we may continue to improve and exceed our guests expectations. We look forward to the chance to host you again!

6/10 Okay

Brandon

Response from Candi B on Jan 31, 2024
Hi Brandon, Thanks for choosing Grandstay for your rooming needs! We hope you enjoyed our Grandstart breakfast and our convenient downtown location. We look forward to seeing you next time.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was clean and bed was comfortable. Staff friendly. New Year's Eve so lots noise in the neighborhood including several very LOUD firecracker blasts.
Stayed 1 night in Dec 2023
Response from Candi B on Jan 15, 2024
Thank you for taking a moment out of your busy day to leave us a review! We're glad you enjoyed our easy check in/out process and our clean, spacious rooms. We hope you have a Grand New Year and thank you for choosing us!

10/10 Excellent

Kathleen, Fargo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay here. Greeted by charming festive lobby. It made the hotel feel homey. Reasonable fees for our dog to stay with us. Nice size room with separate bedroom and living/dining/ kitchen area gave us room to breathe. Clean and comfortable. Would recommend cleaning the fan in the bathroom. Looked like it hadn't been touched in awhile.
Stayed 2 nights in Dec 2023
Response from Candi B on Jan 15, 2024
Thank you for taking a moment out of your busy day to leave us a review! We're glad to hear you enjoyed our Grand lobby and were able to bring your pup with for your trip! We appreciate your honest feedback and have passed this along to our team. Thank you for choosing Grandstay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. I would definitely recommend to others and go back.
Stayed 1 night in Dec 2023
Response from Candi B on Dec 27, 2023
Hi Elizabeth! Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your clean spacious suite, our friendly staff, and all our hotel has to offer! Thank you for choosing to stay with us, and we look forward to hosting you again!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

KIMBERLY J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jana

Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Su

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023