Ratings based on 497 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from minnesota

Old, outdated for comparable prope, low ceilings-

Posted Jan 22, 2018
Walls are paper thin=no sleep, hockey weekend so full of noise.
Comment from Hotel Management
Jan 23, 2018 by General Manager, Hotel Management
Dear Heather, Thank you for sharing your concerns with us. We'd like to start by apologizing for any aspects of your stay that weren't up to your expectations. Please know that our team is always happy to address any noise issues when notified. We hope the rest of your travels were pleasant. We value your helpful feedback and would love an opportunity to make your next stay more satisfactory.
4 out of 5
Recommended
for Everyone
by A verified traveler

CLOSE TO WHERE WE NEEDED TO GO

Posted Dec 28, 2017
Pros: LOTS OF THINGS FOR THE KIDS TO DO
Cons: OUR DOOR TO THE POOL AREA WAS VERY HARD TO OPEN
Location: LOTS OF THINGS TO DO
EASY ACCESS TO THE HOTEL AND ITS AMMENITIES STAFF WAS FRIENDLY
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
Your thoughtful compliments about Holiday Inn and Suites St. Cloud are greatly appreciated! We believe in providing plenty of activities for children to enjoy and are glad this was helpful. Thank you for bringing the issue you had with our pool door to our attention. We'll have our maintenance team take a look at it. Our locale has a great deal to offer and we're happy our convenient location made it easy to explore! We value your positive review and hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Amenities

Posted Dec 13, 2017
If the hotel is going to boost certain room amenities on line then they should have them otherwise update your website.
Comment from Hotel Management
Dec 17, 2017 by Night Manager, Hotel Management
Thank you so much for staying with us and for taking the time to leave us your feedback. I am sorry if our rooms did not live up to your standards. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Menahga, Mn

Nice hotel

Posted Nov 18, 2017
Always book here when going to St Cloud because it has nice amenities.
Comment from Hotel Management
Nov 19, 2017 by Amy Night Manager, Hotel Management
I am happy to hear about how successful your stay was and about how our great staff was able to be a part of making your stay. We appreciate you choosing to stay with us and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Much-needed getaway for all ages

Posted Nov 2, 2017
This was our second stay. We absolutely love it! We have a variety of Ages of children and there's always plenty for them to do. We will definitely be back!!!
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Dear Tammy, Family getaways are always special and we're thrilled you consider Holiday Inn and Suites St. Cloud an ideal place for family relaxation. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from OR

Was fine but ...

Posted Oct 27, 2017
Pros: Location was appropriate for a the variety of guess to attend the gathering and easy to get too.
Cons: My room had a hint of the smell of tobacco smoke from a former guest. Maybe a shot of Frebreze could freshen up the rooms after service.
Location: Location was convenient
Facilities chosen for a family celebration. Some costs seemed a bit speedy.
Comment from Hotel Management
Oct 27, 2017 by General Manager, Hotel Management
Dear Geno, We are honored that your family chose our hotel for your celebration. It is great to read that you found our location convenient for your party. Although you were happy overall with your stay, we are sorry that there was an odor in your room upon arrival. Our team is always available to help in any way they can to correct any issues that come up during your visit. The next time your family has a celebration, we hope you will consider staying with us again!
1 out of 5
by A verified traveler

Bad night

Posted Oct 27, 2017
The carpet was strained, people in next room making noises all night and front desk didn’t do anything, the hair dryer trip breaker and no ones would come and repair it, so you pay 140 dollars for a hell hole
Comment from Hotel Management
Oct 30, 2017 by General Manager, Hotel Management
First, we'd like to thank you for your feedback as it helps us improve for future guests. We're truly sorry you did not have a restful night and that we were not able to resolve this to your satisfaction. Please also accept our apologies for your concerns with the carpet and hairdryer. Our desire is to provide all our guests with a clean, quiet place to stay and we'll keep your comments in mind moving forward. We'd be grateful for the chance to provide you with more ideal accommodations on future trips to the area.
5 out of 5
by bret

Good hotel for active people

Posted Oct 24, 2017 on Hotels
Hotel at a lot of activities and was very busy.
Comment from Hotel Management
Oct 25, 2017
Dear Bret, Thank you for coming to see us at the Holiday Inn and Suites St. Cloud! As you highlighted, our accommodations are filled with a number of entertaining and active amenities such as our pool, basketball, and volleyball areas. With us, there is always something fun to enjoy! Come back and visit us again soon.
4 out of 5
by Brita

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 28, 2017
We do hope you enjoyed your time at the hotel. Thank you for rating our hotel on Expedia. Look forward to serving you again in the near future.
2 out of 5
by Renee

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Oct 28, 2017
We do hope you enjoyed your time at the hotel. Thank you for rating our hotel on Expedia. Look forward to serving you again in the near future.