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Reviews of Quality Inn Saint Cloud

2.5 out of 5
Quality Inn Saint Cloud
4040 2nd St S, St Cloud, MN

Reviews

8.4

Very Good

Rating 10 - Excellent. 78 out of 164 reviews" "
Rating 8 - Good. 48 out of 164 reviews" "
Rating 6 - Okay. 23 out of 164 reviews" "
Rating 4 - Poor. 9 out of 164 reviews" "
Rating 2 - Terrible. 6 out of 164 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Danika on Apr 14, 2024
Thank you for staying with us. We hope to see you again soon!!!

8/10 Good

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Danika on Apr 14, 2024
Thank you for staying with us! We hope to serve you again in the future to earn that 5 out of 5 score

4/10 Poor

Scott

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The pool and hot tub were disqusting. The hot tub had so much foam when jets were on. A sign that the water chemicals were way off and dirty. Pool and tub both had a terrible smell.
Stayed 1 night in Apr 2024
Response from Danika on Apr 14, 2024
Thank you for informing us of the pool and spa. We will have our team look at the chemicals levels right away. We hope to have the opportunity to serve you again in the future to show this is not the norm for our property.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Very helpful and kind. Yiu could tell they enjoy doing their job. Will stay their again next year for the high school Robotics.
Stayed 2 nights in Apr 2024
Response from Danika on Apr 14, 2024
Thank you so much for your feedback!! I will definitely let the team know of your experience and we look forward to seeing you next year!

8/10 Good

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The road noise is terrible. There’s no elevator so we had to make many trips up the stairs. I recently had knee surgery and stairs are still not very comfortable. The pool appears dirty but I believe it’s just stained. The exercise equipment is not working.
Stayed 1 night in Apr 2024
Response from Danika on Apr 3, 2024
Thank you for your review. I apologize that your stay was not as expected. Please let us know while at the property how we may create a better experience for you because it is our priority to try and create the best experience possible. We hope to have you stay with us again so we may provide you with an exceptional stay.

8/10 Good

Tara

Liked: Staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from Danika on Mar 23, 2024
Thank you for staying with us. We hope to serve you again soon!

2/10 Terrible

Jerami

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from Danika on Mar 12, 2024
Thank you for staying with us! I hope next time if all services are good we can get a 5 out of 5. We look forward to having you visit again

10/10 Excellent

Brianna

Traveled with family and small children
Liked: Amenities, property conditions & facilities
We were in St. Cloud for a short time. Quality Inn was affordable, clean and convenient. Will be back.
Stayed 1 night in Feb 2024
Response from Danika on Feb 6, 2024
Thank you for staying with us. We look forward to your next stay!!

10/10 Excellent

Kevin, Irmo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 2 nights in Jan 2024
Response from Danika on Feb 2, 2024
Thank you for staying with us! Hope to see you again soon!

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean room!
Stayed 1 night in Jan 2024
Response from Danika on Jan 29, 2024
Thank you for your review! I will make sure to share these wonderful comments with the team!!!

8/10 Good

Dennie-Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danika on Jan 29, 2024
Thank you for staying with us. I hope on your next stay we can truly WOW you for that 5 out of 5 rating

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Danika on Jan 29, 2024
Thank you for staying with us!! Hope to see you again soon!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady was very nice to accommodate us. even moved us to a room closer to pool. all workers were very kind and smiling
Stayed 1 night in Jan 2024
Response from Danika on Jan 29, 2024
Thank you for the kind review! I will make sure to share with the team the positive experience they provided.

8/10 Good

Chris

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quality Inn on Mar 4, 2024
Thank you for staying with us!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff.
Stayed 1 night in Dec 2023
Response from Quality Inn on Mar 4, 2024
Thank you! Hope to see you again soon!!

6/10 Okay

Alice

Traveled with family
Liked: Amenities
Just an average stay...nothing stands out saying this was the greatest and nothing stands out saying this was awful
Stayed 1 night in Dec 2023

4/10 Poor

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Major water damage on the ceiling just looked gross.
Stayed 1 night in Dec 2023

6/10 Okay

Debbie L

Disliked: Staff & service
Didnt like that they did not have an elevator
Stayed 1 night in Dec 2023

8/10 Good

Dennis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay at an aging property
This was one of the few hotels in St. Cloud that we could find on short notice. The staff was friendly and it was conveniently located. The hotel itself has definitely seen better days. The rooms were clean enough but quite run down.
Stayed 1 night in Dec 2023

10/10 Excellent

phillip a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Ferne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mila, the girl on duty worked for an hour to figure out what was wrong with our TV. She was very kind and helpful but was there alone. Our Ac/ heater only blew hot air and kept increasing the temp no matter the temp we set it at. We had to alternate AC and heat settings to cool it down even in a Minnesota winter 🤔 Breakfast was good and the breakfast area was kept very clean. 😊
Stayed 3 nights in Dec 2023

8/10 Good

june

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay with breakfast. Nice desk staff. Only important thing to know is there is no elevator.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for your review! I am so glad you had a great experience with your stay. We do not have an elevator, but we are just two floors with just the one flight of stairs up. We do have first floor rooms where we can typically switch some things around to accommodate for those that cannot do stairs. We hope to see you again next time you're in the area!

2/10 Terrible

Jeff

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were terrible should have slept in car breakfast had just a couple options tasted like it was the cheapest very noisey ill sleep in car before id stay there again
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for your review. The hotel went through a full renovation in 2021 in which every bed was replaced with the Choice Hotels Serta beds. They are rotated/flipped on a quarterly basis to keep up on the integrity of the mattress. We typically have great responses regarding our breakfast as we have 3 rotating hot options as well as the typical "hotel" breakfast options such as: cereal, breads, pastries, waffles, yogurts as well as granola bars, oatmeal and other miscellaneous items. We are located off of a major highway, so unfortunately there may be some highway noise from time to time. However, we do hope you try us again in the future!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful except for the mold and mildew on the shower head and under the faucets plus the tub floor felt like it had been broken and covered up The staff was awesome
Stayed 1 night in Nov 2023

6/10 Okay

Shyla

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Melissa

Stayed 1 night in Nov 2023

10/10 Excellent

Yeu

Stayed 1 night in Nov 2023

8/10 Good

Lindi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location-good price compared to others. Nothing fancy but nothing bad.
Stayed 1 night in Nov 2023

8/10 Good

Darlene

Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The place was great staff was very courteous and it was clean. There wasn’t really any noise
Stayed 1 night in Nov 2023

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Tasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was short but great. Everyone nice. Option for food right there is great too. M
Stayed 1 night in Sep 2023

6/10 Okay

Carson

Traveled with family
The room was clean and spacious. Climate control was poor and it would be nice to get fresh towels and garbage pickup. No recycling bins on site and our toilet did not flush well.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2023

6/10 Okay

Chad

Stayed 1 night in Aug 2023

6/10 Okay

Chad

Stayed 1 night in Aug 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Bruce

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility
The hotel was very nice, room was very clean and beds very comfortable. Located in good area, great restaurant attached
Stayed 2 nights in Aug 2023

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but the stay was good. The place was clean and the staff was friendly. Nothing negative to say about the place.
Stayed 1 night in Aug 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. I particularly enjoyed the lovely pool and hot tub!
Stayed 2 nights in Aug 2023

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Sound issues
The people were great and I appreciate that you don’t need to clean the room every day. The air conditioning was annoying - blowing a lot really cold and then cycling off. I could hear the adjoining room TV very loudly - I don’t think they were blasting it - just bad sound insulation between rooms
Stayed 3 nights in Jul 2023

6/10 Okay

Nancy

Stayed 3 nights in Jul 2023

8/10 Good

Heather

Liked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Rickey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price. Staff w was helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Business traveler
Bot much
Stayed 4 nights in Jul 2023

10/10 Excellent

Tris

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Great breakfast included.
Stayed 1 night in Jul 2023