There was hair all over the bathroom and all over the sheets and pillow cases. Also black little tiny rocks fell out of one of the pillowcases when I turned the pillow over! The rooms were freezing, the thermostat was turned up all the way to 90 but the room never ever got over 62. Ever!
Comment from Hotel Management
Jan 10, 2017 by Crystal Dirks, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager
Quality Inn, St. Cloud MN