Watch out for the surcharge!
Posted Nov 29, 2016 on Orbitz
At check-in we were surprised by an unadvertised "energy charge" of an additional $24 per night (this was in addition to the tax and resort fee). Nowhere in the information we received was there mention of that charge. I talked with three or four other guests who were also charged the extra $24 per night. Other than that, the hotel had some very nice features--the beach right out our door, the convenience to downtown Christiansted, a partial view of the harbor, the free ferry rides, a clean and very nice room. In spite of all these positive features, the surcharge tainted our overall view of the hotel, The cleaning staff were very nice--it was two out of the three desk staff who were neither helpful nor pleasant. We would definitely stay there again, but we would first ask about the $24 surcharge.
Comment from Hotel Management
Dec 16, 2016 by Jin W., Hotel Management
Thank you for staying with us. Please contact Orbitz, your booking source regarding the apparent unadvertised energy surcharge. This has been established with our hotel for over 7 years, and every customer booking through Expedia and their companies (orbitz, travelocity) are advising all customers of this payment.