On the beach, snorkeling, beach bar, fishing
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Reviews of The Palms at Pelican Cove

3.5 out of 5
The Palms at Pelican Cove
4126 La Grande Princess, Christiansted, St. Croix

Reviews

8.2

Very Good

Rating 10 - Excellent. 246 out of 564 reviews" "
Rating 8 - Good. 179 out of 564 reviews" "
Rating 6 - Okay. 74 out of 564 reviews" "
Rating 4 - Poor. 39 out of 564 reviews" "
Rating 2 - Terrible. 26 out of 564 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jerry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst filthy propert that Expedia recommended! Do not book this hotel and do not use Expedia..they will lie! Only to get the sale not caring of the quality or value your getting for your vacation investment Jerry Howell Atlanta, Ga.
Stayed 4 nights in Apr 2024

10/10 Excellent

Moises

Stayed 1 night in Mar 2024

8/10 Good

Sandra, Jacksonville

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Your staff was amazing Chandelle was the best Anthony was great too
Stayed 2 nights in Mar 2024

6/10 Okay

ed joseph

Traveled with partner
Disliked: Staff & service, amenities
Lack of pool floaties, no music by actual pool area, pool had quite a lot of debris in it all the days we stayed there
Stayed 5 nights in Mar 2024

4/10 Poor

Jodie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to like this hotel. The location was beautiful, right in beach! Everything else was disappointing. Room was dirty, only one lounge chair, (we were told that is all we get). There were no mugs or cups in room for coffee. We had to find a broom and sweep our floor and patio. Besides when I checked in, I never saw a single person working at desk or in housekeeping. The shampoos were empty. I truly want to like this place and it has great potential. My hope is the owners read this and at least get the basics right- clean, chairs for two, mugs, shampoo stocked.
Stayed 2 nights in Mar 2024

8/10 Good

Pamela A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. I stayed in the bungalow and never enjoyed such a beach experience before!
Stayed 5 nights in Jan 2024

4/10 Poor

Christeen E, St Paul

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The view, was perfect. Location good. Poor maintenance, outdated and dirty. Did not receive any extras as described.
Stayed 6 nights in Dec 2023

2/10 Terrible

Ashley

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I arrived to the hotel around 8:30pm. The room I got when I first arrive was horrible. First off the lighting was not good in the room. Then the balcony door didn’t open and the TV didn’t work. Also the refrigerator and microwave was rusty. This was in Bldg B on the first floor. I then complained and was moved to another room and that TV did not work and instead of having a king size bed (which I requested) this had two beds which costed less via expedia. I paid more for the king so now I’m in a room that cost less than what I paid for upfront at Expedia. I’m really pissed now. This second room was also in Bldg B. The next day I’m moved again. This room is was in Bldg A. It was finally decent but only was a queen bed. Again not what I paid for but I let it go as I’m tired of moving and decided to let Expedia know. They refunded me the difference in the room prices. This hotel really need to fix their rooms. Also they need to exterminate because there was a roach in the bathroom that I took a picture of in Bldg A. The Palms need to do better!!!
Stayed 4 nights in Jan 2024

4/10 Poor

Jonathan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Palms was likely a really beautiful property 20 years ago. Unfortunately now it has become very tired and rather poorly maintained. The staff are friendly and helpful with anything you ask, and the location is magnificent…our ground floor room had a patio that was ten steps from the surf. Cleanliness was right at about minimally acceptable, but we didn’t realize until the third day there that the key to our room was the only one, and we had to give it to housekeeping to access our room to clean it. This was a mechanical key, by the way, even though there was a card scan lock on the door that apparently is nonfunctional. The patio door security lock was broken as well. In all, it was a relaxing stay, but not nearly as comfortable as we were hoping.
Stayed 6 nights in Dec 2023

2/10 Terrible

Kimberly

Traveled with family
Disliked: Property conditions & facilities
If I could give this “resort” zero stars, I would! The rooms are extremely dirty. You definitely need shoes on to walk in your room and in the bathroom/shower. The furniture in the room is very dated, dinged up and old. Maid service never cleaned our room. There are no phones in the room, so we had to walk from our building to the lobby every time we needed towels. The staff said they had a shuttle to take us from the lobby to the hotel room, but it was never available. There is mold everywhere through the room and the balcony is very dirty - you can’t even sit on the balcony lawn chairs. The beach access is a scam! While you can walk to the beach, you definitely can’t get in the water, unless you want to walk over all of the dead coral and seaweed. You HAVE to have a car to get around from the hotel, because it’s in such a remote area. The food and drinks at the restaurant are decent, but very overpriced. The “gift shop” is an absolute joke! The manager is rude and incompetent and talks to her staff like they are children. Just overall, this place is terrible. Stay at the King Christian instead!
Stayed 3 nights in Dec 2023

6/10 Okay

Isaac

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was located right close to a beautiful beach and the restaurant and bar wear very nice and attentive and expensive.
Stayed 14 nights in Dec 2023

6/10 Okay

Charlie

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
This was a short business stay. I like staying on the beach. Unfortunately this time there was no TV or internet in room. The staff is very nice. The room buildings need some TLC. I appreciate the amount of maintenence required on the ocean is a huge. It is a little pricey considering the issues.
Stayed 1 night in Dec 2023

6/10 Okay

Thomas Matthew

Traveled with partner
Liked: Staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Suheil, Rockville

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent location and quiet surroundings.
Stayed 4 nights in Dec 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was courtious and very helpful. Cottage on beach was great
Stayed 5 nights in Dec 2023

6/10 Okay

Desiree

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. Large rooms just steps from the beach. Live entertainment on some Wednesday nights.
Stayed 1 night in Nov 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room.
Stayed 1 night in Nov 2023
Response from Front Desk Staff on Dec 1, 2023
Thank you for your feedback. You are our valued customer, and we will continue to work towards making your experience more enjoyable.

10/10 Excellent

Federico

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the cleanliness of the room and comfort
Stayed 1 night in Nov 2023
Response from Front Desk Staff on Nov 28, 2023
Thank you for your feedback! You are our valued customer, and we will work towards making your experience more enjoyable.

10/10 Excellent

Viet Hoa

Stayed 1 night in Oct 2023
Response from Front Desk Staff on Nov 20, 2023
Thank you for your feedback. You are our valued customer, and we will continue to work towards making your experience more enjoyable,

2/10 Terrible

wael

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Staff on Oct 30, 2023
We appreciate your feedback and will work diligently to address any concerns you may have.

4/10 Poor

Heather Elaine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not as it stated it would be. This is more of a hotel than a resort. Staff was great, property was terrible.
Stayed 4 nights in Sep 2023
Response from Front Desk Staff on Oct 30, 2023
We appreciate your feedback and will work diligently to address any concerns you may have.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views are phenomenal. Quiet & peaceful!
Stayed 4 nights in Sep 2023
Response from Fron Desk Staff on Sep 30, 2023
Thank you for your feedback. You are our valued customer, and we'll continue to work towards making your experience more enjoyable.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff. They were super nice and accommodating. Wish the restaurant had more choice. The beach was very rocky couldn’t really swim there , but good for going on walks
Stayed 7 nights in Sep 2023
Response from Front Desk Staff on Sep 30, 2023
Thank you for your feedback. You are our valued customer, and we'll continue to work towards making your experience more enjoyable.

10/10 Excellent

Dennis Earl

Traveled with partner
Liked: Amenities
The entire place was breathtaking, the manager and her staff fabulous the most helpful staff I have ever seen. I highly recommend this place for a restful and breathtaking visit. Sincerely from the bottom of our hearts Thank You so much!!!!!!!
Stayed 7 nights in Aug 2023
Response from Front Desk Staff on Sep 4, 2023
Thank you for your feedback! You are our valued customer, and we will continue to work towards making your experience more enjoyable.

10/10 Excellent

Nadira

Stayed 1 night in Sep 2023
Response from Front Desk Staff on Sep 23, 2023
Thank you for your positive feedback!

10/10 Excellent

Donald, Fort Pierce

Stayed 3 nights in Aug 2023
Response from Front Desk Staff on Sep 23, 2023
Thank you for your positive feedback!

6/10 Okay

Beverley

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room wuality was sub par d Patio door hard to lock tv remote did not belong to the room ceiling fan didnt work
Stayed 1 night in Aug 2023
Response from Front Desk Staff on Sep 4, 2023
We appreciate your feedback and will work diligently to address any concerns you may have.

6/10 Okay

Gloria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed at The Palms at Pelican Cove despite some negative reviews online. (Considering you can't please everyone). The overall facility was nice--staff was extremely friendly and helpful with whatever our needs. Disappointment was the seaweed on beachfront. Could not get in the ocean and nothing was mentioned of this seasonal occurrence on any travel site, etc. Would not have gone to this resort if we'd known ahead of reservation. The buildings, room and grounds need some TLC and noticeable repairs, which, since we seemed to be the only ones staying there, could of been addressed. TV was out the entire week we were there, which was another disappointment. Overall-if you want a quiet, smaller, centrally located-on the beach resort, this is an OK resort. If repairs were done-upkeep kept up and no seaweed it would be a great resort.
Stayed 7 nights in Jul 2023
Response from Front Desk Staff on Aug 7, 2023
Thank you for your feedback! You are our valued customer, and we'll continue to work towards making your experience more enjoyable.

10/10 Excellent

JENNIFER DANELLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. The property was beautiful. Only one restaurant but the food (dinner: chicken fettuccine alfredo/breakfast: waffles with Strawberries) I got was really good but my husband wasn't a fan of his food (dinner: steak had no flavor and the potatoes were cold/ breakfast: eggs, toast, home fries and asked for 2 pancakes but one got 1). Housekeeping did our room twice out of the 3 full days we was there, did a great job. The tv (cable) did not work the whole time we was there. I ask to have it fixed but the maintenance guy was off on Sunday, he would be back on Monday but never did anything about it to fix it. We didn't worry about it took much. We arrived on a Saturday, the schedule said the fire dancers would be there but the lady at the desk said they wouldn't be, just on Wednesday, we was leaving Wednesday so we didn't get to see the show. Overall experience was good.
Stayed 4 nights in Jul 2023
Response from Front Desk Staff on Aug 4, 2023
Thank you for your kind words. We appreciate your time here with us and hope you return soon for a better stay.

8/10 Good

Janice

Stayed 1 night in Jul 2023
Response from Front Desk Staff on Sep 4, 2023
Thank you for your feedback! You are our valued customer, and we will continue to work towards making your experience more enjoyable.

6/10 Okay

Anthony James

Business traveler, Traveled with family
View was amazing, resort was clean and orderly. Cable TV wasn’t working, nothing to watch after dark. freshly painted floors were slippery when it was wet. The sliding patio door didn’t lock.
Stayed 3 nights in Jul 2023
Response from Front Desk Staff on Jul 17, 2023
We appreciate your feedback and will work diligently to address any concerns you may have.

10/10 Excellent

Steven C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest, sweetest and most helpful staff of any place I’ve ever stayed at. Our room was tastefully decorated and spotless clean. Just steps from the beach! Very quiet and relaxing. The restaurant and bar and pool area is beautiful! Food was excellent! I saw many complaints about slow service. Part is simply Island time! Those people need to relax and enjoy! If you need fast go to McDonalds. Wednesday is Caribbean night. Moko Jumbie and fire dancers. What a marvelous treat! Entertainment many nights as well. New management took over recently and they are doing an AMAZING job! The double whammy of hurricanes and Covid took its toll on the island but it is very well along in recovery. We stayed at the Palms in 2018, and the improvement now in 2023 is wonderful. I can’t emphasize enough what a pleasure spending 10 days there was. I HIGHLY RECOMMEND IT!!!!
Stayed 9 nights in May 2023
Response from The Palms at Pelican Cove Team on Jun 1, 2023
Thank you for choosing us as your vacation resort. We truly appreciate your positive words, and we hope to see you again soon!

4/10 Poor

Eric

Business traveler
Disliked: Staff & service, property conditions & facilities
interior of the room was a an improvement from last time. As always some employees go above an beyond to take care of the Customers, but others could be happy if they don't have any customers. The bathroom facilities need an improvement, Not having hot water in the shower was not nice and having the stick of the shower faucet falling all the time was not amusing. Time has no meaning if office open at 7 AM and closes at 9PM, it should be as advertised. Reported a Safety Hazzard in my balcony that almost caused me to fall from the second floor when the Varanda broke because the rotten wood and still no reply or interest to know more details.
Stayed 2 nights in May 2023
Response from The Palms at Pelican Cove Team on Jun 1, 2023
Good day, we are truly sorry to hear about your experience here with us. Thank you for the feedback. We are currently working on it to ensure you have a safe and amazing next stay.

2/10 Terrible

Keyna L

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just do not do it.
Stayed 3 nights in May 2023
Response from Staff on May 23, 2023
We appreciate your feedback and will work diligently to address any concerns you may have.

4/10 Poor

Doreen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend, needs a ton of work. Beach is very rocky.
Stayed 4 nights in May 2023
Response from Staff on May 23, 2023
We appreciate your feedback and will work diligently to address any concerns you may have.

4/10 Poor

Cheri

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is very friendly! Hotel needs some tlc.
Stayed 4 nights in May 2023
Response from The Palms at Pelican Cove on May 18, 2023
Thank you for the feedback. We are currently working on things to make certain you have a great experience next time.

8/10 Good

Monica

Traveled with group
Liked: Cleanliness, property conditions & facilities
The palms is a very nice place to stay for the price. The room itself was awesome. Had a balcony with two beach chairs that overlooked the ocean. The room had two queen beds that were soooo comfortable and clean. The room also had a fridge, freezer, a microwave, a tv that had good channels but was pretty fuzzy. The only thing I don’t like about the room was there was no outlets to charge your phone. The only one we could find was in the bathroom which was a little inconvenient. The bathrooms were very clean and provided everything you needed for your stay. The restaurant on the property has such good food! BUT expect to have very slow service and wait atleast an hour for your food to come out every time. If your looking for something more relaxing and low key, this is definitely the place, but if you want more of like a lively, fun experience, you might want to stay somewhere closer to the boardwalk or something.
Stayed 3 nights in May 2023
Response from The Palms at Pelican Cove Team on May 18, 2023
We appreciate your positive feedback. Thank you for staying here at our hotel. We hope to see you again soon!

10/10 Excellent

Farah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s own private beach having breakfasts, lunch and dinner. The different events every night and the Mother’s Day event was beautiful.
Stayed 3 nights in May 2023
Response from Staff on May 23, 2023
Thank you for your feedback! You are our valued customer, and we'll continue to work towards making your experience more enjoyable.

6/10 Okay

LAURA, St Paul

Liked: Staff & service
Disliked: Property conditions & facilities
There was mold on the bathroom ceiling and walls. Dead baby flies on the lamp shades. The light bulb for our patio light was burnt out and I requested a new bulb twice and they never replaced the old bulb. The lock for the patio door was corroded and rusty. The grounds could have been better kept. We only ate once at the the restaurant. Our food was served cold. Bathroom located in pool area was disgusting! Pool tiles missing and the pool was dirty. Location for the hotel was amazing! Management should pay better attention to detail! Needs some TLC, if so The Palms could be a great place.
Stayed 7 nights in May 2023
Response from The Palms at Pelican Cove Staff on May 16, 2023
Thank you for your feedback. We are truly sorry to hear about your experience here with us. We are currently working on our resort to ensure you have a wonderful next stay experience. We hope to see you soon.

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bar and wait staff was def on island time…Crystal at the front desk was awesome. Room was great.
Stayed 4 nights in Apr 2023
Response from The Palms at Pelican Cove Team on May 4, 2023
Good Day.We appreciate the feedback. Sorry to hear about restaurant staff. We will be working on that to make sure your next visit is much better.

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service
Disliked: Amenities
This property is overrated. It is not 3-1/2 Stars. The rooms are clean, cool and well maintained but the value declines from then on! The staff was completely clueless about my VIP upgrades. Also, not too friendly. I received NO champagne. I asked… the attendant knew nothing about the offering. I had to request the advertised upgrade after seeing my room #29. Minimal Ocean view. The sheets are below college grade. The wifi was weak in the B building. There are no telephones in the rooms. The cable TV doesn’t have Sport channels. I couldn’t watch the NBA playoffs! There is NO GYM. The beach was never combed for the entire week. There was seaweed everywhere. Most of the beach is very rocky with coral 10-15feet from the shore.
Stayed 7 nights in Apr 2023
Response from Front Desk Staff on May 11, 2023
Thank you for your feedback. You are our valued customer, and we'll continue to work towards making your experience more enjoyable.

6/10 Okay

April Dawn

Disliked: Staff & service, amenities, property conditions & facilities
Had to ask for coffee at front desk every day. Can of coffee in room 3rd day since we used 2 pods a day, but no filters and front desk said person that had access to get filters was too busy. Also said they were out of coffee pods & no filters so… Had to go to front desk to ask for creamer every day. Some days there was house keeping and some days not. Intoxicated waitress took drink order 3 times but never brought drinks. Bartender came out and took order then served our drinks. Dinner order was given 3 times before bartender came out to ask if we got our dinner. We told her that waitress did not need to be at work that someone needed to check on her. Bartender said she tried to send her home but waitress wouldn’t leave. There was only my friend & I at one table and a party of 4 at another table in the entire bar/restaurant area. Finally my food arrived & waitress asked if anything else. I said my friend’s dinner…. She turned around to the tray behind her & picked up my friend’s dinner and then placed it on the table next to us in front of someone already eating their plate ???? On line said pool 24/7 but sign at pool said 7a-10p but bartender advised it was 8a-8p. Came back from a day out just before kitchen closed but couldn’t order anything because too close to closing time for kitchen. No other options but a food truck at a gas station. Beds were extremely comfortable. Air conditioning kept up. Power & water stayed on the entire stay. Great views!
Stayed 4 nights in Apr 2023
Response from The Palms at Pelican Cove Team on Apr 23, 2023
Good day, So sorry to hear about your experience at our restaurant. We are currently making some changes to ensure that you have the perfect next stay. Thank you for the feedback and we hope to see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Front Desk Staff on May 11, 2023
Thank you for your feedback. You are our valued customer, and we'll continue to work towards making your experience more enjoyable.

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Front Desk Staff on May 11, 2023
We appreciate your feedback and will work diligently to address any concerns you may have.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had great live entertainment food was good and beautiful ocean view.
Stayed 4 nights in Mar 2023
Response from The palms at Pelican Cove Team on Apr 19, 2023
Thank you for your beautiful feedback! we hope to see you again soon.

10/10 Excellent

Aaron P

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Live music and the Fire Dancer at the restaurant were great. One of the nicer beaches with shade as well.
Stayed 4 nights in Mar 2023
Response from The Palms at Pelican Cove Team on Apr 19, 2023
Thank you for your visit and feedback! We hope to see you again soon.

8/10 Good

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from The Palms at Pelican Cove Team on Apr 23, 2023
Thank you for coming. We hope to see you again soon!

10/10 Excellent

Jeffery James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older resort that could use some updating, but they work hard to keep it clean. Any issues we had were addressed immediately. The fire dancers were a lot of fun.
Stayed 5 nights in Mar 2023
Response from The Palms at Pelican Cove Team on Apr 19, 2023
We appreciate your review. Thank you for coming and being so understanding. We hope to see you again soon.