Shannon we are so sorry about the bad experience you had at our hotel. Normally we are able to accommodate a first floor room request and I will figure our with the person who checked you in why they did not give that to you. With the power outage and elevator issues we are working with our different technical companies to resolve those issues. Those problems are very rare for us and we are sorry you had to deal with all of that. We would love to have you change your mind about not wanting to return to our hotel. Is there anything I can do to make things right by you? If I can be of assistance in resolving the hard feelings you have please do not hesitate to call the hotel directly and ask for McKay. I hope to make things right by you and again we are so sorry for what happened.

Gina, I am so sorry with how you found moths, and another bug under the pillow. That is very uncommon for us. We strive for superior service and we are so sorry we missed the mark with your hotel experience. Is there anytime I can do for you to make things right?

Rebecca, thanks for staying at our hotel. We hope to see you here again in the future. We would love to serve you again.

Thank you so much for taking the time to leave us this review from Google. It really goes a long way to help our brand grow. I am so glad you were able to enjoy the services our hotel provides. I will make sure that the bed you slept on gets looked at, and thank you so much for telling us about it. We would love to have you come see us again and look forward to it. We wish you and your family the very best. Take care!

Thank you so much for taking the time to leave us this review from Expedia. It really goes a long way to help our brand grow. I am so glad you were able to enjoy the services our hotel provides. We would love to have you come see us again and look forward to it. We wish you and your family the very best. Take care!

Thank you so much for taking the time to leave us this review from Expedia. It really goes a long way to help our brand grow. I am so glad you were able to enjoy the services our hotel provides. We would love to have you come see us again and look forward to it. We wish you and your family the very best. Take care!

Thank you so much for taking the time to leave us this review from Expedia. It really goes a long way to help our brand grow. I am so glad you were able to enjoy the services our hotel provides. We would love to have you come see us again and look forward to it. We wish you and your family the very best. Take care!

Thank you so much for taking the time to leave us this review from Expedia. It really goes a long way to help our brand grow. I am so glad you were able to enjoy the services our hotel provides. We would love to have you come see us again and look forward to it. We wish you and your family the very best. Take care!

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you so much for taking the time to leave us this review from Expedia. It really goes a long way to help our brand grow. I am so glad you were able to enjoy the services our hotel provides. We would love to have you come see us again and look forward to it. We wish you and your family the very best. Take care!

Thank you so much for taking the time to leave us this review from Expedia. It really goes a long way to help our brand grow. I am so glad you were able to enjoy the services our hotel provides. Thank you so much for your feedback and we will try to put you into a quieter room the next time. We would love to have you come see us again and look forward to it. We wish you and your family the very best. Take care!

We have a once in a decade fire at our hotel and we are so sorry how this affected you. Then you had a scorpion in your room which makes your experience as bad as it can get. Again we are so sorry about that. Since you purchase your reservation online there is not much I can do for you. I will try and contact you personally and see how I can help you.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We are so sorry for the misunderstanding while you booked your room. The room was booked through our contracted partners online. They paid for the room and send it over to us. By contract we cannot change the dates, rates, or room type that we receive through their booking. We were not able to be flexible because of this. Also when you check in at 11pm at night (mountain day light time) by that time most of our hotel guests have already checked in. Which when the hotel is nearly sold out we had to give you the room that was booked. Which was a King handicapped bedroom. It was a sold out night so there was nothing we could have done. With regards to the receipt we also could not give that to you because the rate through our contracted online partner is rate private. The online partner has your receipt. We are so sorry for your disappointment and I hope you know it was not personal and we did all we could to help while also staying within the bounds of the contract we have with our online partners. We are so sorry and we hope that we can serve you in the future.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank so much for taking the time to leave us this review about your experience at our hotel. I am so glad you enjoyed our amenities like happy hour and the pool. We will be sure to take a look at our gym and see how we can improve that space. We would love to have you come back in the future and stay here again. Thank you for staying here and we wish you and your family the very best!

We love our guests! Thank you so much for staying at our hotel. We would hope to see you here again sometime in the future.

We love our guests! Thank you so much for staying at our hotel. We would hope to see you here again sometime in the future.

We are glad you like the food. We would love to have you come here again anytime. Always happy to serve you. thank you for your stay.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We are so glad you stayed with us. We would love to have you come back and stay with us again another time. Take care and thank you so much!

We saw you review and have sent our maintenance team to look at the bed and the bedframes. They should also double check the box spring for us. We are so sorry about this bed issue and will do our best to resolve it. I know the mattresses are relatively new but we'll replace them if we have to. Thanks for your patience and understanding. Take care we hope you feel welcome back to our hotel anytime.

Thank you so much for staying at our hotel. We appreciate you giving us this score on Expedia. We appreciate your loyalty and hope to see you here again in the future.

We are so sorry to have fallen below your expectations. I am not sure what happened during your check in but I will ensure myself on what happened and do further training with our team if we need to. I appreciate your feedback and hope this experience doesn't stop you from returning. We would love to have you come back. Take care and have a good one!

Hello ken I just wanted to reach out and say on behalf our hotel we are so sorry for you bad experience. If there is anything we can do to help please reach out to our hotel and ask for a manager. We hope we can make things right. We hope to see you again in the future to give you a better experience.

We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. We will do a better job in housekeeping at servicing the bedroom. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

Hello Jose we are so sorry we fell below your expectations. We would love to have you stay here again so we can provide you with a better experience.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you so much for staying at our hotel. We appreciate you giving us this score on Expedia. We appreciate your loyalty and hope to see you here again in the future.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Your Lit comments had me laughing!!

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. Reviews go a long way to help our brand. We would love to have you come back here again to stayover. Take care and we wish you the very best.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.