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Reviews of Quality Inn Washington - St George North

2.5 out of 5
Quality Inn Washington - St George North
912 W Red Cliffs Dr, Washington, UT

Reviews

7.4

Good

Rating 10 - Excellent. 314 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 112 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Millicent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carmen on Apr 19, 2024
Dear Milicent,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Best regards, Quality Inn

8/10 Good

Nir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Carmen on Apr 9, 2024
Dear Nir, We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Best regards, Quality Inn

4/10 Poor

Roxanne

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Little bugs in bathroom, shower floor was cracked no place to walk your dog outside was dirty
Stayed 1 night in Apr 2024
Response from Carmen on Apr 9, 2024
Dear Roxanne, We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again. Best regards, Quality Inn

6/10 Okay

Steve

The room smelled like
Stayed 1 night in Apr 2024
Response from Carmen on Apr 6, 2024
Dear Steve, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Best regards, Quality Inn

10/10 Excellent

Tucker

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good.
Stayed 1 night in Apr 2024
Response from Carmen on Apr 3, 2024
Dear Tucker, Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay. Best regards, Quality Inn

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carmen on Mar 27, 2024
Dear Luz, Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience. Best regards, Quality Inn

2/10 Terrible

Joshua, Vernal

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub did not work beds uncomfortable shower had no pressure at all people were loud could not sleep teenagers blasting music staff didn’t care will not stay here again
Stayed 3 nights in Mar 2024
Response from Carmen on Mar 27, 2024
Dear Joshua, We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.Best regards, Quality Inn

4/10 Poor

Jenny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty just walking on the carpet turned the bathroom floor & mat black. Then the pool heater was broke & even the hot tub heater was broke. Our room for 4 people was only stocked with 2 shower towels. I went to front desk to ask for 2 more at 2pm and they said they were all out. I had to ask if I could have a pool towel instead to shower with & they didn’t have any of those either (but remember no one was using the pool because heaters broke). Dirty, noisy, poor service won’t ever stay again.
Stayed 2 nights in Mar 2024
Response from Carmen on Mar 27, 2024
Dear Jenny, We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again. Best regards, Quality Inn

2/10 Terrible

James

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The Pole was out of order the hot tub was broke there was no elevator no meat for breakfast Cold showers Nana hot water anywhere. Way overpriced!!! Very unhappy
Stayed 2 nights in Mar 2024
Response from Carmen on Mar 27, 2024
Dear James, We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.Best regards, Quality Inn

6/10 Okay

Jamie

Traveled with family
Liked: Amenities
When we got there, we checked in and given the keys then when we went into the room it hadn’t been cleaned so we left and when we came back later the housekeeper was in there cleaning. So it took a while to get into the room. Also we were given a room without the sofa bed that was in the description of the one we paid for. So I had to go ask and they said they didn’t have one. So I paid for another room and when I walked into the other room it had a sofa sleeper although it had a king bed and we needed 2 beds plus the sleeper. The rooms were very clean and the breakfast was wonderful. The beds were comfortable and I slept well.
Stayed 1 night in Mar 2024
Response from Carmen on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carmen on Mar 27, 2024
Dear Darryl, Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay. Best regards, Quality Inn

8/10 Good

Balaji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carmen on Mar 27, 2024
Dear Balaji, Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out! Best regards, Quality Inn

2/10 Terrible

Kate

Disliked: Staff & service, amenities, property conditions & facilities
Because of Expedia I was unable to cancel my second night. Expedia wanted to gouge the price of my first night if I cancelled the second night. The hotel has no area for pets. The room was dated. The carpet had a speed bump into the bathroom nearly causing several falls. I would not stay here or use Expedia ever again.
Stayed 2 nights in Mar 2024
Response from Carmen on Mar 14, 2024
Dear Kate, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Best regards, Quality Inn

4/10 Poor

savannah

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
for a cheap property you definitely get what you pay for, there was no seal on the door so you could feel the wind coming in, we ended up putting towels under the door, also due to the gap in the door it felt like the freeway was extra loud. there were a lot of dining options and grocery stores near the hotel which was really nice! lights in the bathroom flickered a lot but there was plenty of hot water and overall it seemed clean
Stayed 1 night in Mar 2024
Response from Carmen on Mar 5, 2024
Dear Savannah, We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again. Best regards, Quality Inn

8/10 Good

Carla

Stayed 1 night in Mar 2024
Response from Carmen on Mar 27, 2024
Dear Carla, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best regards, Quality Inn

10/10 Excellent

zhiyuan

Response from Carmen on Mar 5, 2024
Dear Zhiyuan, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon! Best regards, Quality Inn

10/10 Excellent

Maria

Stayed 2 nights in Feb 2024
Response from Carmen on Mar 27, 2024
Dear Maria, Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back the next time you visit the area.Best regards, Quality Inn

2/10 Terrible

Paty

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Carmen on Feb 28, 2024
Dear Paty, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Best regards, Quality Inn

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room just feet fron noisy freeway off ramp, closet door broken and very difficult to close, bathroom door misaligned making it impossible to close & latch, paint on ceiling & wall peeling, trip hazzard under the carpet near bathroom doorway, noisy bathroom exhaust fan
Stayed 2 nights in Feb 2024
Response from Carmen on Feb 25, 2024
Dear John, We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again. Best regards, Quality Inn

10/10 Excellent

Stacie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very nice. All the staff was very friendly. Lots of restaurants were very close. I would definitely stay her again!
Stayed 1 night in Feb 2024
Response from Carmen on Feb 25, 2024
Dear Stacie, Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay. Best regards, Quality Inn

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub didn't work
Stayed 3 nights in Feb 2024
Response from Carmen on Feb 20, 2024
Dear Patrick, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Best regards, Quality Inn

6/10 Okay

Cole

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only thing colder than the greeting we received was the temperature of the hot tub. The hotel was clean and quiet, but the door wouldn't close properly and the shower faucet was broken. The cold hot tub was so disappointing. We were really excited and made sure to pick a hotel with hot tub.
Response from Carmen on Feb 20, 2024
Dear Cole, We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again. Best regards, Quality Inn

6/10 Okay

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carmen on Feb 16, 2024
Dear Rod,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Best regards,Quality Inn

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carmen on Feb 16, 2024
Dear Robert,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Best regards,Quality Inn

10/10 Excellent

Banks

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024
Response from Carmen on Feb 13, 2024
Dear Banks,Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.Best regards, Quality Inn

6/10 Okay

PAMELA

Traveled with family
Liked: Staff & service
We can hear the people next door. We wanted more quiet. Christmas lights are still up and messy on palm trees.
Stayed 1 night in Feb 2024
Response from Carmen on Feb 10, 2024
Dear Pamela, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Best regards Quality Inn

4/10 Poor

Nan

Traveled with partner
Disliked: Property conditions & facilities
The electrical had issues, plugs, lighting. Room smelled like smoke but was supposed to be non-smoking. Room was clean. Grounds were well groomed.
Stayed 1 night in Feb 2024
Response from Carmen on Feb 13, 2024
Dear Nan, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Best regards, Quality Inn

10/10 Excellent

Matina

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite was the amazing sheets. I didn’t like their shampoo or lotion. The keys were very frustrating because as a female having to keep it away from my phone wasn’t easy.
Stayed 4 nights in Feb 2024
Response from Carmen on Feb 10, 2024
Dear Matina, Thank you so much for your stellar rating! This means a lot to us. As for the keycards they are quite sensitive. Rest assured we are continually improving on this matter. We hope to see you again soon!Best regards Quality Inn

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carmen on Feb 10, 2024
Dear Jennifer, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!Best regards Quality Inn

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Clean, spacious rooms.
Stayed 3 nights in Feb 2024
Response from Carmen on Feb 7, 2024
Dear Amy,Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!Best regards, Quality Inn

2/10 Terrible

Donald L

Stayed 3 nights in Jan 2024
Response from Carmen on Feb 7, 2024
Dear Donald We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.Best regards, Quality Inn

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carmen on Feb 7, 2024
Dear Richard,Your 10/10 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

6/10 Okay

Fabiola

Traveled with family and small children, Traveled with family
Liked: Staff & service
need some fixings on the rooms but its good for an overnight stay
Stayed 1 night in Dec 2023
Response from Carmen on Dec 26, 2023
Dear Fabiola, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Best regards, Quality Inn

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carmen on Dec 15, 2023
Dear Alberto, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future.Best regards, Quality Inn

2/10 Terrible

ANDREIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old room

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with how spacious and clean the room was. The beds and pillows were super comfortable. The breakfast was nothing to write home about but was adequate and what we expected (normal hard boiled eggs, waffle machine, bagels to toast, etc.) We will definitely be back and stay here again.
Stayed 1 night in Nov 2023
Response from Carmen on Dec 10, 2023
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Dec 2023
Response from Carmen on Dec 10, 2023
Dear Bruce, Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!Best regards, Quality Inn

2/10 Terrible

Tory

Disliked: Cleanliness
Stayed 4 nights in Nov 2023

2/10 Terrible

LISA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is falling apart. I heard it was being razed for a development and I think the owner and staff have given up.
Stayed 1 night in Nov 2023

8/10 Good

babulal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023
Response from Carmen on Dec 10, 2023
Dear Babulal, Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Best regards, Quality Inn

10/10 Excellent

Randi

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel for years when I visit my grandmother. It has always been a great stay. Super convenient location with shopping and dining within walking distance, clean rooms, easy parking.
Stayed 2 nights in Nov 2023
Response from Carmen on Dec 10, 2023
Dear Randi, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Best regards, Quality Inn

10/10 Excellent

Cameron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 1 night in Nov 2023
Response from Carmen on Dec 10, 2023
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.Best regards, Quality Inn

8/10 Good

Maria a

Liked: Cleanliness, property conditions & facilities
Very clean and warm the room.
Stayed 1 night in Nov 2023
Response from Carmen on Dec 10, 2023
Dear Maria, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.Best regards, Quality Inn

8/10 Good

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Southern Utah for Flag Retrieval
Great place to stay, close to shopping areas, Easy access from and to the freeway. Breakfast was good, enjoyed being able to get a regular cup for my juice instead of having a coffee cup for it. Pool looked nice but was closed during our stay.
Stayed 1 night in Nov 2023

6/10 Okay

James

Liked: Room comfort
Disliked: Property conditions & facilities
I was very disappointed, I plan my stays around being able to sit in the hot tubs at night and the hotel didn’t lets us know theirs was out of service
Stayed 1 night in Nov 2023

10/10 Excellent

Cyndi

Traveled with family
Liked: Cleanliness, staff & service
Great place for the price. Rooms are clean and beds are comfortable.
Stayed 2 nights in Nov 2023
Response from Carmen on Dec 10, 2023
Dear Cyndi, Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back the next time you visit the area.Best regards, Quality Inn

8/10 Good

Jeremy

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Carmen on Dec 10, 2023
Dear Jeremy, Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best regards, Quality Inn

2/10 Terrible

Kellie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Mariana

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and very clean. Rooms have been slightly updated but unfortunately our room had a smell to it. I can only assume it used to be a smoking room and the carpet still smells like it.
Stayed 1 night in Nov 2023

4/10 Poor

Jesse

Stayed 1 night in Nov 2023