评分基于 1,492 条真实点评
4.6 客房清洁度
4.7 服务和员工
4.6 客房舒适度
4.5 酒店条件
Expedia 真实点评
用户：真实旅客 来自：Tustin
发布日期：2023年12月2日
酒店管理层的评论
2023年12月23日，回复：酒店管理层 Em, Front Desk Agent
Thank you for your review!
用户：真实旅客
发布日期：2023年12月1日
Very clean and wonderful service. Nice staff too. Thank you!
酒店管理层的评论
2023年12月4日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for your excellent review. I am happy knowing that you had a great stay and I hope we can welcome you back!
用户：真实旅客
发布日期：2023年11月29日
Very nice facility easy on easy off highway staff was outstanding
酒店管理层的评论
2023年11月29日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for taking the time to write such a nice review for us! I am happy knowing that you had an excellent stay and I hope to be able to welcome you again!
用户：真实旅客
发布日期：2023年11月28日
酒店管理层的评论
2023年11月29日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for your review!
用户：真实旅客
发布日期：2023年11月27日
Nice clean rooms. Great breakfast.
酒店管理层的评论
2023年11月28日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for your review! We hope to welcome you back.
用户：真实旅客
发布日期：2023年11月27日
Second time we've stayed here and we do like the hotel but we were extremely disappointed this time by the housekeeping staff. We had a 3 night stay and at check in were asked if we wanted our room serviced daily. We asked that the room not be serviced after the first night as my wife was ill and we had travelled a long distance so didn't want to be disturbed. We also put the "Do Not Disturb" card on the door but that didn't stop housekeeping from banging on the door before 9am and even when instructed through the closed door the lady unlocked the door and opened it in an attempt to still enter the room. She finally got the message after poking some sort of electronic translation device in my face and left. Next day the did not attend to our room at all, even though we removed the do not disturb card and left the room before 9:30am. They were actually servicing the room next door when we left!. We returned to the room late in the afternoon to find the room not serviced. We contacted the front desk for and explanation and were only given a hesitant appology. Because the room hadn't been serviced for 2 days the trash bin was full so we put it in the hallway beside the housekeeping cart the next morning thinking they would take it but no....it sat there for the entire day.
Only other fault was we booked an executive suite which was nice apart from there being about a dozen air conditioning units right outside our bedroom window which were extremely noisy.
酒店管理层的评论
2023年11月28日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for your review. I am sorry for the multiple errors during your most recent stay. I have made our management team area to address these issues. I hope that we may have the opportunity to welcome you again for a better experience.
用户：真实旅客
发布日期：2023年11月27日
Na
酒店管理层的评论
2023年11月28日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for your review! We hope to welcome you back.
用户：真实旅客 来自：NORTHRIDGE
发布日期：2023年11月26日
Everything was great
酒店管理层的评论
2023年11月28日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for your review! We hope to welcome you back.
用户：真实旅客
发布日期：2023年11月25日
I always get great treatment when i stay here. My parents live down the road, so the location is perfect for me.
酒店管理层的评论
2023年11月28日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for being our guest and for taking the time to write such a nice review. We are happy to serve you, and look forward to the next opportunity to welcome you back!
用户：真实旅客
发布日期：2023年11月25日
Nice
酒店管理层的评论
2023年11月27日，回复：酒店管理层 Melanie, Front Desk Supervisor
Thank you for being our guest and for taking the time to rate your stay with us. I am happy knowing that you had an excellent experience, and I hope that we may have the privilege of welcoming you back for another visit in the future!
