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Reviews of Mayfair Hotel

3 out of 5
Mayfair Hotel
50 St Saviours Road, Jersey, St. Helier, Jersey

Reviews

8.0

Very Good

Rating 10 - Excellent. 92 out of 304 reviews" "
Rating 8 - Good. 142 out of 304 reviews" "
Rating 6 - Okay. 47 out of 304 reviews" "
Rating 4 - Poor. 15 out of 304 reviews" "
Rating 2 - Terrible. 8 out of 304 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great Location.
Staff was very helpful. Breakfast was very tasty. Bathroom was very clean. Room was a bit outdated but perfectly fine to stay.
Stayed 2 nights in Oct 2021

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and spacious. Breakfast was whatever you wanted eg Full English; kippers; scrambled egg; cereals; fruit; ham/cheese as much as you wanted.We were only B&B and did find it hard to book dinner because it was so busy! Spa was excellent, pool; sauna and jacuzzi. Great shame this hotel is closing for good on the 31st October to be knocked down and rebuilt for apartments!!
Stayed 4 nights in Sep 2021

10/10 Excellent

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
I and my family enjoyed our stay at the Mayfair hotel. Whilst some parts of the hotel felt a little dated and in need of a freshen up it did not detract from my trip - it actually added to the nostalgia of it. :) The staff were friendly and happy to help out when needed. The hotel was busy which is always a good sign of things.
Stayed 5 nights in Aug 2021

6/10 Okay

Yvonne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel reception area quite modern but the rooms and bathrooms are very outdated
Stayed 3 nights in Aug 2021

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was immaculate, good bar area ,swimming pool, fitness club. Very sad this hotel will be closing end September for good
Stayed 3 nights in Aug 2021

6/10 Okay

John

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
I believe that the hotel will be converted to flats next year which probably explains the lack of investment in carpets and furnishings. The dining arrangements reminded me of school dinners and the night porters were no use when we were checking out deferring to day time staff.
Stayed 5 nights in Aug 2021

2/10 Terrible

Kate

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is very dated and lacking in facilities. The rooms are very old fashioned and boiling hot as no air con. This is more of an elderly people’s hotel- it is not suitable for families with young children. No atmosphere at all- it was like sitting around in a care home in the evenings. Staff customer service is terrible. We complained about an evening meal which was inedible and the extremely rude staff member said “not my fault, I’m not the cook”! Never experienced customer service like it. Would definitely not recommend or return
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and comfortable. The staff were very friendly and efficient. Our room was very clean and perfect for our stay.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Having booked into another hotel which was totally unacceptable we managed to get into the Mayfair which from walking into the foyer/reception was totally different, clean and well organised
Stayed 6 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Dated hotel .road noise necessitated a change or room..waiter surly otherwise ok but nothing special
Stayed 4 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Out dated, I believe it’s soon going to be redeveloped.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good atmosphere and love music
Stayed 2 nights in Jul 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Mayfair as it was close to family and friends, and we could all use the pool
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness everything was spotless some of the reception staff could have been a bit more enthusiastic
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020

8/10 Good

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room, good size and clean. The bathroom was a good size and clean but when you turned the light on the exterior was very noisy. The swimming pool was nice but small and was on the cold side. The steam room was out of order for duration of our stay.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 3 nights in Feb 2020

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

WENDY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and décor. Loved the entertainment and bar. One of the girls on reception called Marty was pleasant but a bit abrupt and when we asked questions, she would say I am getting to that in a minute...…….just thought a bit snappy. All the breakfast staff,waiters and waitresses very cheerful, and hospitable, Lovely breakfast thanks
Stayed 3 nights in Feb 2020

10/10 Excellent

MR ALAN

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good breakfasts, large room but bed was on the small side. We used the bar, coffee shop and swimming pool. Hotel clean and comfortable, if a little dated in parts.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with access to pool, gym, jacuzzi and steam room. We were very impressed with the standard of the breakfast, which set us up for each day.
Stayed 3 nights in Jan 2020

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice for a cheap weekend away
Well placed for a weekend stay in Jersey . 10 minute walk from St Helier town centre . Clean rooms , friendly staff and good choice at breakfasts.
Stayed 1 night in Jan 2020

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, staff were great, hotel very clean, good health spa and food.
Stayed 2 nights in Jan 2020

8/10 Good

Lena

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Graham

Business traveler
Liked: Cleanliness, property conditions & facilities
Cheap and well located.
Checkin was a miserable experience, room key didn’t work at first. Rooms were clean but mine bordered the road and was noisy. Good location for centre of town.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position in st Helier handing for walking into town
Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at this hotel is shocking served tepid and literally thrown on your plate by very rude staff. Cheese served followed 5 minutes later by a basket of stale crackers removed from a cupboard. Breakfast was no better with again food cold. Wi-fi on the 4th floor simply does not work
Stayed 2 nights in Nov 2019

10/10 Excellent

Adgemus

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large dining rooms, large lounge fitness room & swimming pool
Stayed 3 nights in Nov 2019

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked. It served the purpose more than adequately.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bit stingy with the cooked side of the breakfast
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is OK, staff are polite, location is good, walking distance to town, nice to have parking. Easy to drive to anywhere on island. Room and some public areas a little dated as was entertainment. Breakfast was OK except for sausages which were anaemic and not very tasty. Would be better if you did your own toast as it was almost cold before it reached us.
Stayed 7 nights in Oct 2019

8/10 Good

MARIE

Liked: Cleanliness, staff & service, room comfort
Mayfair Hotel is well equipped to cater for groups & solo travellers. Dining room is service friendly but a bit rushed.
Stayed 3 nights in Oct 2019

8/10 Good

Mr p

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, good location.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Oct 2019