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Reviews of Sarum Hotel

2 out of 5
Sarum Hotel
19-21 New Saint John's Road, St. Helier, Jersey

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 129 reviews" "
Rating 8 - Good. 52 out of 129 reviews" "
Rating 6 - Okay. 18 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 2 out of 129 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

10/10 Excellent

James

Stayed 4 nights in Sep 2023

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.
Stayed 7 nights in May 2023

10/10 Excellent

Becca

Stayed 2 nights in May 2023

10/10 Excellent

Stephen Jonathan, West Wickham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.
Stayed 3 nights in Sep 2022

8/10 Good

ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities
10 minute walk from liberation station. Small, friendly hotel, noth8ng fancy but more than adequate for us. The pool is small but fine for a splash aboit
Stayed 3 nights in Sep 2022

10/10 Excellent

Mrs

Stayed 7 nights in Sep 2022

8/10 Good

Elisabeth

Liked: Staff & service, property conditions & facilities
Good location for accessing the bay and the centre of town. Spotlessly clean, - and very happy to have a fan in the room as well as the mini kitchenette
Stayed 5 nights in Sep 2022

10/10 Excellent

ALEXANDER, London

Liked: Staff & service, amenities, property conditions & facilities
so helpful and modern room
Stayed 2 nights in Jul 2022
Response from Cristina on Aug 30, 2022
Dear Alexander,Thank you for your great feedback.We are looking forward to welcoming you soon one more time.Best regards

10/10 Excellent

ANGIE

Traveled with family
Liked: Cleanliness, staff & service
The staff could not have been more helpful. The suite was so lovely with 2 bathrooms. Would highly reccmend
Stayed 1 night in May 2022
Response from Cristina on May 16, 2022
Dear Angie, Thank you so much for your kind review, I will share with my staff. We hope we can see you again soon. Best regards

8/10 Good

Gill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & clean, helpful staff. However, it was quite a busy road so quite noisy overnight.
Stayed 1 night in Sep 2021
Response from Milka on Sep 21, 2021
Dear Gill, Thank you once again for staying with us and for your review. We value your feedback.

8/10 Good

Phyllis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Friendly, helpful staff, clean accommodation, bathroom small hardly any room to stand in from of the basin
Stayed 5 nights in Sep 2021

4/10 Poor

Najma

Traveled with family
Liked: Cleanliness, room comfort
Pleasant hotel staff. Good facilities. Area poor
Travelled with a child. Hotel staff were friendly but no lift and had to carry luggage up stairs. Room was in good, clean condition. No mirror in room to dry hair. No plug for hair dryer in/near bathroom where they had the only mirror. Surrounding area is not great. Swearing and fighting in the street until 2am. Also dogs and smoking allowed in the hotel. If any of this does not appeal to you, do not stay here
Stayed 1 night in Aug 2021

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Star Hotel (Good Value for money)
Wow! This friendly hotel in my opinion is excellent. Perfect location near beach, Elizabeth catle,shops and restaurants. My room 114 was fully refurbished and has smart TV where you can watch your Netflix has twin room for my daughter so she has privacy. It has a good size pool but didn’t get to use it, too busy exploring this beautiful island of Jersey. Lots of places to go and see. My advice is to use the buses, they are excellent and cheap. Get a day pass for unlimited ride. Taxi will rip you off. Bus will cost you £2 from the Airport and it takes 15mins. The hotel manager called Cristina and her staff were helpful,friendly and informative. I forgot the bar is good with TV and games room for the Kids. Overall our stay for 5 days wasn’t enough. I think a week will be ok cos you’ll get to see a lot in Jersey. One more if you like fish and chips, I would recommend you to go Erlinda’s fish and chips near Apollo hotel not far from Queens st. Been there 2x. The best!!
Plemont Bay
Gorey Castle
Stayed 4 nights in Aug 2021

10/10 Excellent

G S A F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
Amazing location for St. Helier centre bars and restaurants. Ok lets be straightforward, this is no 5* hotel, but its exceptionally clean, all rooms have a large en suite bathroom, plus a small kitchen area in each room which includes kettle, toaster, fridge, all cutlery and plates etc, and 2 cooking rings plus the sink and draining board. Rooms are cleaned everyday. The staff are exceptional and will help in anyway the can. If you want somewhere clean, in a fantastic location then look no further. Thanks to Christina and Alex for naking us so welcome.
Stayed 12 nights in Jun 2021

10/10 Excellent

karyann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family
It was amazing everything we needed
Stayed 3 nights in Dec 2020
Response from Cristina on Mar 15, 2021
Thank you so much for your good review. We look forward to welcoming you back very soon :)

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location a 5 minute walk from town Staff very friendly and helpful. Clean Kitchen in room, handy Room could do with some tlc and basic maintenance
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not turn down heating in room... Second morning breakfast was cold...which after first morning breakfast spot on was disappointing.
Stayed 7 nights in Oct 2019
Response from Cristina on Oct 13, 2019
Dear guest, Sorry for the issues you have experienced in your stay, could you please tell me in which room where you allocated and when you had breakfast served cold? I would like to address the issues with the staff at the earliest. Many thanks Cristina Mira Hotel Manager

6/10 Okay

Craig

Disliked: Staff & service, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent 3 nights at the Sarum Hotel and found it very comfortable. The staff were very kind and friendly and helpful. Do the fire doors need to be kept closed ?
Stayed 3 nights in Sep 2019
Response from Cristina Mira on Sep 18, 2019
Good morning Simone, Thank you for your kind feedback, we are very glad you have enjoyed your stay with us and yes, the fire doors have to be closed all the time. Thank you again and looking forward to see you soon one more time

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service
Our family stay at this hotel cannot even be classed as a stay as we didn't even spend the night, members of staff we nice upon arrival but then because of an issue there was one extra person which caused everything to spark off and staff members to come to our door multiple times harassing us telling us that if we all stayed they would kick us out the next day but they would give us an extra room away from everyone else that we had to pay for which we were not willing to do. We asked for the manager on several occasions and she didnt come only relaying messages through her member of staff who started getting extremely rude and at one point started threatening us to call the police. So at 11:30pm we were kicked out of the hotel by the managers member of staff, having to find somewhere else to and then we told to call hotels.com for a refund and when we did the next day they called the hotel who proceeded to tell them to not give us a refund for not staying there. All in all this hotel had extremely poor customer service and i would not recommend it to families as they don't really appreciate the custom. We are also still working hard to get our money back but will never stay in this hotel again
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Property was unusual as you had your own kitchenette, but I had no table to eat of. The pool area could do with being maintained a bit better. Some nights loud at night with parties outside
Stayed 7 nights in Jul 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay - highly recommended
The welcome was very warm and welcoming. The room was as shown on the pictures and absolutely spotlessly clean. The hotel is located in a quiet road which is also close to a bus station and the town centre. We would immediately recommend the hotel as it is really good value for money.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay. Room reasonably comfortable and very clean. The staff are all pleasant and helpful. Cristina is a champion! There is a good choice at breakfast in a nice dining area. The hotel is situated in a quiet residential area a few minutes from the sea and about 10-15 from the town centre.
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Staff superb. Walls a bit thin! Bedroom very clean
Stayed 7 nights in Mar 2019

10/10 Excellent

Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great. Spacious and clean room with amenities (kitchenette: microwave, hob, dishes, pans, toaster, fridge, kettle; small tea table; tea, coffee and chocolate available), spacious bathroom, daily room service, laundry for 4 pounds and another pound for drying. Nice and friendly staffs.
Stayed 5 nights in Dec 2018

8/10 Good

Maggie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a short break at this hotel, where we had twin beds, an en suite bathroom, and a mini kitchen. The hotel was clean and comfortable. The only problem we found was quite loud and insistent music being played in the evening, although it stopped by midnight.
Stayed 4 nights in Oct 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service
2 days in Jersey
An old large house converted into a hotel many years ago. Surprised to find a kitchen sink, cooker, microwave in my bedroom, along with a TV & bathroom washing facilities. Thankfully the toilet and shower were in a separate room. OK for a very brief stopover, a bit like camping, certainly not a holiday room for anyone with romantic intentions. Agree with its 2 star rating.
Stayed 2 nights in Oct 2018

10/10 Excellent

Patrick, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and affordable hotel close to town centre
Stayed several nights. Very clean and quiet, ca. 10mins walk from the town centre. I liked the kitchenette very much, which was not only convenient, but also made it feel more like a small appartment than just a hotel room. Room was very spacious. On the 3rd floor (there's a lift but it didn't work when I was there). I didn't take breakfast in the hotel but there's a number of cafes nearby. Overall I would definitely stay there again.
Stayed 5 nights in Oct 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good the only problem was wery little milk to make coffee
Stayed 2 nights in Oct 2018

8/10 Good

Eric, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stay.
Even though not in the "best part of town",the hotel is centrally located, a mere 5 minute walk from the beach and from the city centre. The staff were very friendly and helpful and made us feel very welcome. We couldn't ask for better treatment. The rooms were basic, but clean and tidy. We slept well and the kitchenette was very handy. All in all it was good value for money.
Stayed 3 nights in Sep 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Alsie, Cambridgeshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sarum's a good stay!
The Sarum is a pleasant hotel in a quiet-ish location and about 15-20 minutes walk into town. There are some on going, noisy refurbishment works going on at the moment and although these did not affect my stay prospective users should be aware that this could impact on your stay, especially if you are staying in. Also the lift (elevator) was apparently not working but I was only aware of this when I was informed by the receptionist when I arrived; in fact they moved me to a room on a lower floor when I checked in. There was a little noise from outside - noisy motorbikes mainly and also some fireworks on my last night - and there was also some minor noise from other rooms - doors banging and raised voices but not really a problem. I didn't eat hotel food so cannot comment on that aspect.
Stayed 4 nights in Sep 2018

4/10 Poor

simon, england northants

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t bring car to jersey
We boom this hotel because if said it had parking got there no parking available. We stayed in the hotel 2 of the 5 nights because could park
Stayed 5 nights in Aug 2018

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Cristina Mira, Hotel Manager on Aug 10, 2018
Thank you very much for your kind feedback, we really appreciate the comments of all our guests and we are happy to know you had a great experience in our family hotel. We hope to service you again soon. Kind regards

8/10 Good

A, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for independent travellers
I enjoyed my stay at the Sarum Hotel and the self-catering facilities made my life much easier. I like the opportunity to cook for myself as I rarely get value out of breakfast/evening meals as I am not a big eater. The hotel is well situated - only 10 minutes' walk from Liberation Square/Bus Station and 5 minutes from the sea front. The staff are friendly and helpful.
Stayed 7 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
comfortable hotel but parking was a big issue very limited parking which was nearly always taken up by builders renovating hotel and staff so had to pay to park in public car park this was not explained to us at time of booking
Stayed 7 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Wotsits, London

Liked: Cleanliness
Disliked: Room comfort
Stayed here on both my trips to Jersey, the 1st year & the hotel staff was my reason for going back, coupled with 'knowing the area'.. My 5 year old little Miss liked there as well, so that was also another influencing factor..
Stayed 2 nights in Nov 2017
Response from Cristina Mira, Hotel Manager on Dec 12, 2017
Dear guest, Thank you so much for your kind reply, we really appreciate our guests feedback. I will pass my staff your nice comments. We are looking forward to welcoming you and your Miss here again soon. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel provides excellent self catering accommodation with comfortable beds and a small but functional cooking area. It is in a good location for the beach, shops, busses and cafe/restaurants. Only a 10 minute walk to the centre of St Hellier and the main bus station.
Stayed 4 nights in Oct 2017
Response from Cristina Mira, Hotel Manager on Nov 6, 2017
Dear Guest Thank you for taking the time to write this kind review. We are delighted that you have enjoyed your stay with us and it is very encouraging when we get positive feedback. We look forward to having the pleasure of welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Response from Cristina on Nov 6, 2017
Thank you very much for your good feedback, we always appreciate customers taking their time for a good review. We look forward to welcoming you in our Hotel soon.

8/10 Good

Em, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance from bus station!
The hotel was comfortable and clean, the surrounding area had mini marts and cafes which makes grabbing a bite really convenient. Also, it is situated within a walking distance to the main bus station! Staff were really nice and provided assistance.
Stayed 2 nights in Sep 2017
Response from Cristina Mira, Hotel Manager on Nov 6, 2017
Dear Guest Thank you for taking the time to write a good feedback . We are delighted that you have enjoyed your stays with us and it is very encouraging when we get positive feedback. I will pass your lovely comments onto the staff. We look forward to having the pleasure of welcoming you back soon

8/10 Good

Rob, Essex, UK

Liked: Cleanliness, staff & service
Grandsons First Holiday with Us
We took 4 boys age 5 to 10 to Jersey for some fun exploring and Battle of Flowers Parades. We needed an apartment for 2 Adults and 4 Children. Not so easy in St Helier. As it was Battle of Flowers we paid a premium for the room, but we were happy. The room was a 2 bedroom apartment on the ground floor. Bedrooms spacious and well equipped. Beds nice and large TV in both. Lounge area was ok and included another TV and dinning table. Well equipped full kitchen. Even dishwasher and washing machine. Plenty of really hot water. The corridor area and outside in the garden need a bit of attention. But the kids loved the pool and it's enclosed and safe. Front desk staff exceptional Would recommend but if you want everything as bright as a new pin it might not suit you. We travel a lot as a couple and enjoyed our stay there. Would return with the kids. Property best suited families and not couples
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very conviently placed
Had a very good holiday hotel was very good,very frierndly staff
Stayed 7 nights in Aug 2017

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Amazing stay!
We loved staying at Sarum hotel. The manager Cristina and her assistant Flavia are really lovely! We're very comfortable in our own self-catering place with a balcony. The hotel itself is just a few minutes away from the shops and the centre itself. The only issue we had was the cleanliness. It could do with a bit more of a clean esp in the bathroom. Aside from that, everything else was perfect! We are looking forward to going back to Sarum hotel in the near future! Thanks very much!
Stayed 3 nights in Aug 2017

8/10 Good

Clare & Sarah , Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel hope to return.
Lovely hotel, Very clean and tidy. Christina the manager was very helpful. Would definitely stay again. Only issue for us was parking which is available on site with limited spaces which need to be booked well in advance. There is a public car park which charges between 8am and 5pm so we just went all day . I think we could have done everything we wanted to do without a car anyway .
Stayed 4 nights in Aug 2017
Response from Cristina Mira, Hotel Manager on Aug 21, 2017
Dear Clare & Sarah, Thank you very much for your kind feedback. That's nice to hear that you would like to come back to the Sarum Hotel and that you have enjoyed your stay with us. Next time please give us a call and we will make sure you have your parking space for free. Kind regards

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip made simple and easy!
Fantastic welcome, arrived early - no problem, needed help - no problem, had to leave luggage for a while after checking out - no problem. An excellent relaxing stay. Great central location, easy access to town and sea front, very fast wi-fi. Friendly helpful team of staff and particular thanks to the lovely Cristina!
Stayed 3 nights in Aug 2017
Response from Cristina on Aug 21, 2017
Thank you very much Richard for your nice comments, hopefully will see you again soon. Kind regards Cristina Mira Hotel Manager

6/10 Okay

Farai, England

Liked: Cleanliness, staff & service, property conditions & facilities
Good on a budget
A good hotel which is within walking distance to all what you need. Near the beach, shops and eating places. The staff are wonderful. Nothing is too much to ask, they are always ready to help. The hotel is outdated, needs some renovation and updating
Stayed 4 nights in Aug 2017
Response from Cristina Mira, Hotel Manager on Aug 21, 2017
Dear Farai, Thank you for your feedback, we are currently renovating the hotel but unfortunately takes a lot of time and effort to do it, I really hope that next year it will be all finished. I hope you will come back by then so we could offer you a nicer please so you will enjoy better staying with us. Kind regards