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Reviews of Kewadin St. Ignace Hotel

3 out of 5
Kewadin St. Ignace Hotel
3015 Mackinac Trail, St Ignace, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 324 out of 784 reviews" "
Rating 8 - Good. 279 out of 784 reviews" "
Rating 6 - Okay. 104 out of 784 reviews" "
Rating 4 - Poor. 50 out of 784 reviews" "
Rating 2 - Terrible. 27 out of 784 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Traveled with family
Liked: Amenities
Check-in was smooth. The pool was nice and clean. Unfortunately, the fan/heater in the room was not working properly, Shut on and off repeatly every couple of minutes. The toliet kept making a shrill sound randomly. Lastly, there was a couple in the room next to us arguing loudly until 3:30 am. We tried calling the front desk to complain but there wasn't an answer.
Stayed 1 night in Apr 2024

10/10 Excellent

Christian, Vassar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at
Stayed 1 night in Mar 2024
Response from Ashley on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Rhonda, Grayling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some reason, banging noise in.bathrooms coming from pipes whenever toilets were flushed. Not just in our rooms.
Stayed 1 night in Dec 2023
Response from Ashley on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashley on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

SCOTT

Disliked: Staff & service, amenities
The staff at hotel did not smile and acted weird about giving up towels for pool..Dining staff excellent.. Food average ..
Stayed 1 night in Dec 2023
Response from Ashley on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback and will be addressing this with staff!

2/10 Terrible

Jacqueline

Stayed 1 night in Dec 2023

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Enjoyed my stay. Quiet and comfortable. I had to leave before 8am and there was no coffee😭 My only complaint!
Stayed 1 night in Dec 2023
Response from Ashley on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very quiet for the 6 hours of we stayed. Basically, it was a lay over to sleep and it was the cheapest we were traveling to Houghton michigan
Stayed 1 night in Dec 2023
Response from Ashley on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda St

Liked: Staff & service, property conditions & facilities
Friendly service. Quiet and clean rooms
Stayed 1 night in Dec 2023
Response from Ashley on Dec 5, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Karissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal that drove my boyfriend and I on the shuttle bus on 11/22/2023, was great! Front desk staff when we left on 11/23/2023 wasn't very nice or in a good mood. Overall, it was a great stay. We'll be back!
Stayed 2 nights in Nov 2023
Response from Ashley on Dec 5, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ashley on Dec 5, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable
Stayed 1 night in Nov 2023
Response from Ashley on Dec 5, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Stayed 1 night in Nov 2023
Response from Ashley on Jan 2, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Very Meh
Very average. Casino restaurant was way overpriced. The deli is far better. Had very little interaction with staff. They don't do any room refreshening during your stay but you can leave handy door hangers if you need fresh towels and whatnot. Toiletries are not great. Towels are woefully small. Price was ok.
Stayed 4 nights in Nov 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
Room was clean, very nice, up to date. Staff friendly and helpful. Will be staying there again!
Stayed 1 night in Nov 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Dionysios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed is staff and safety of guest
The room was clean and comfortable. The casino smelled like smoke. Tried to go to the restaurant at 7:10 on Sunday morning sign says they open at 7am no staff there to seat us walked al the way to rear of restaurant and waited approx. 10 minutes. Walked to deli closed. Just trying to find coffee. Saw beverage area went there for coffee. Coffee machine reads not available. Walked away and ran into 2 men one looked to be a manager an voiced our complaint they really could have cared less. We went back to our room and decided to check out. On the way out I decided to loo at the fire extinguisher since I am a Fire Inspector and found that the fire extinguisher were last serviced in February of 2022 which means they are past due for servicing. This is a serious issue and shows that you do not care about your guest. I will never stay with you again or even visit the casino. I am also going to make sure the fire service is aware of the violation.
Stayed 1 night in Nov 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We will forward your concerns to the appropriate management. We appreciate your feedback!

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staffing issues in restaurant. Sign of the times. But we would still stay there again.
Stayed 1 night in Oct 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Denise

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff at the front desk (when checking in) was rude. Staff in deli was rude, deli was dirty, we weren't able to sit at a table they were all dirty. Food was good. Staff at the front desk (when checking out) was much more friendly. We probably won't give this hotel another chance.
Stayed 1 night in Oct 2023
Response from Ashley on Nov 15, 2023
I apologize you had issues and we will address these issues with appropriate staff. Thank you for staying with us. We appreciate your feedback!

8/10 Good

sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Aaron

Stayed 1 night in Oct 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Karyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mary, Cadillac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ashley on Oct 20, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Joseph

Stayed 1 night in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ann marie, Sault Ste Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Cathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, although it was chilly in there, but I could barely sleep because the pillows were so uncomfortable and the smell of the cigarette smoke from the casino permeated everything. I had forgotten smoking is allowed in casinos.
Stayed 1 night in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Keith, Cedar Springs

Stayed 1 night in Oct 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Garry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was OK,not great,clean,bed was good.
Stayed 2 nights in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Lorenia, Windsor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for the money. Clean overall. Updated bathroom. Lots of parking. Parking lot well lit at night. Beautiful location.
Stayed 1 night in Sep 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Debora

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the front hotel check in desk, Manda, was not helpful at all. She never asked for my drivers license. She was very, very rude. She was not willing to help with my situation at all. So, I went along with her way. The next morning I called the front desk and spoke with Pam. Within 30 minutes Pam and her manager took care of my issue and I had an email from Expedia with a confirmation of my refund from Expedia. And we didn’t have to change rooms on our second night there. Pam and her manager were awesome! Manda was my only disappointment with Kewadin. Everything else was perfect.
Stayed 2 nights in Sep 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was advertised online when I booked our room for a Mon and Tues nights that there was 2 restaurants and 2 bars. Only 1 bar was open with only 1 bartender and only 1 beer on tap. Only the little deli was open but not the bigger restaurant. Couldn't believe there was smoking allowed in casino. An ashtray at every machine. We are from Traverse City area and not use to that.
Stayed 2 nights in Sep 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that could of made our stay better was if the restaurant was open but it is closed on Monday and Tuesday. The room was clean and neat. The staff was very friendly and courteous. The pool area was nice and the water was great.
Stayed 1 night in Sep 2023
Response from Ashley on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Cathy

Stayed 1 night in Sep 2023
Response from Ashley on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashley on Aug 31, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashley on Aug 31, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Mary

Stayed 1 night in Aug 2023
Response from Ashley on Aug 31, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Ashley on Aug 9, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend at the casino
Stayed 1 night in Jul 2023
Response from Ashley on Aug 4, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

cierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved our stay at Kewadin! Every staff member was so nice and the entertainment was awesome! We'll be back!
Stayed 3 nights in Jul 2023
Response from Ashley on Aug 4, 2023
We are so happy to hear you had a great time during your stay! We appreciate your feedback!

8/10 Good

Kerry J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room was very clean and we had a good view. When we got to the hotel we checked in, then went to the bar. The soda was flat from the guns, so my drink wasn’t good. For other drinks the bar didn’t have the right ingredients. Would not go back. Then we had dinner in the casino. Fries were cold, wraps were not good at all. I would not recommend eating there.
Stayed 2 nights in Jul 2023
Response from Ashley on Jul 26, 2023
I apologize for the issues you encountered during your stay, I will forward this to the correct management to address. We thank you for staying with and appreciate your feedback.

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ashley on Jul 26, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

gina

Stayed 2 nights in Jul 2023
Response from Ashley on Jul 26, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ashley on Jul 26, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

LE

Liked: Cleanliness, staff & service, property conditions & facilities
This property has 2 restaurants inside the building which are very convenient for eating. The location is closed to ferry docks and Downtown areas.
Stayed 2 nights in Jul 2023
Response from Ashley on Jul 7, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Quite
Stayed 2 nights in Jun 2023
Response from Ashley on Jun 27, 2023
Thank you for staying with us. We appreciate your feedback!