Hotel would not provide a roll away bed for our son, who ended up sleeping on the floor. Pool hours were stated as 9-9 but no where did it state that the water slides did not open until noon. With only a one night stay, kids were very disappointed that they could not use the slides before our 11 am check out. Water slides were the main reason we chose this hotel, hours really need to be made more clear when booking.
Comment from Hotel Management
Jul 15, 2016 by Norman V., Hotel Management
Depending of the room type you booked, we can place a roll a way bed in a King room, but are not permitted to place this in a room with 2 double beds, due to fire regulations. If you had this 2 double bedded room, that is why it would not have been permitted. Our Website main page, signage outside the pool area and inside the pool area, all indicate slide hours of Fri 5pm-9pm, Sat 9am-9pm, Sun 9am-1pm. We have introduced summer hours from 3pm-9pm during the week days now. We are sorry for the disappointment you have experienced.