Exterior

Reviews of Sheraton Hotel Newfoundland

4.5 out of 5
Sheraton Hotel Newfoundland
115 Cavendish Square, St. John's, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1004 reviews" "
Rating 8 - Good. 325 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sheila

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David H. on Apr 22, 2024
HI Sheila! I'm glad you enjoyed your stay with us and want to thank you for taking the time to leave us a review.

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing can’t wait to come back
Stayed 2 nights in Apr 2024
Response from Amol on Apr 20, 2024
Thank you Erica, we are so glad that you enjoyed your stay with us.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
When my husband went in to get the key to our room the young girl working was so friendly and she had a wheelchair available for me and helped me until my husband came back in with our bags . I asked if they had a fan and within minutes she had a fan for the room for me. I’m not sure what her name is but she had long dark hair and glasses and from Another country and she is by far the friendliest we have came across. The hotel was so nice and roomy and the bed was the absolute best we had a great night sleep.
Stayed 1 night in Apr 2024
Response from David H. on Apr 12, 2024
I'm thrilled that you were so pleased with our service Melvin and that Balby was able to take great care of you. Hopefully we'll welcome you again soon.

10/10 Excellent

Jenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view
Stayed 2 nights in Apr 2024
Response from David H. on Apr 11, 2024
Thank you for the review Jenna. We're glad you enjoyed your stay with us!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amol on Apr 10, 2024
Dear Shannon, We are glad that you enjoyed your stay! Thank you for the good rating.

8/10 Good

Lisa-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
Vending machine would not accept bills and the card tip option was broken as well. Suggest providing a way to turn bills into coins.. A machine ir at the desk? Food at restaurant was beautifully presented but for the price- flavour was lacking. Staff was a amazing: friendly, helpful, well spoken.
Stayed 2 nights in Mar 2024
Response from Amol on Apr 4, 2024
Dear Lisa-Ann, We apologize for the inconvenience caused during your stay and we will promptly look into the concerns with the vending machines. We've taken a note of your feedback about the restaurant food as well. Thank you for taking the time to leave us a feedback, we appreciate that.

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but unfortunately only have double beds which we found too small for our comfort. We wouldn’t stay again for that reason.
Stayed 1 night in Feb 2024
Response from Amol on Mar 27, 2024
Hello Jamie, We apologize that the bed size did not meet your expectations, unfortunately, all the rooms with two beds have double size beds in them. We do have interconnecting rooms if that sparks any interest. Thank you for the good rating.

10/10 Excellent

Wanda

Stayed 1 night in Mar 2024
Response from David H. on Apr 12, 2024
Hi Wanda, We're glad you enjoyed your stay with us. Thank you for leaving us a great review. We hope to see you again soon.

10/10 Excellent

Matthew

Traveled with family
Liked: Property conditions & facilities
Fantastic stay at an historic property!
Stayed 7 nights in Mar 2024
Response from David H. on Mar 22, 2024
Hi Matthew, we're glad you enjoyed your stay with us. Thank you for your review. We hope to host you again sometime.

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from David H. on Apr 2, 2024
Thank you for your review Amanda. We're glad you enjoyed your stay with us and hope you see you again.

6/10 Okay

Crystal

Stayed 2 nights in Mar 2024
Response from David H. on Mar 30, 2024
Hi Crystal, thank you for staying with us at the Sheraton and for your review. We hope you chose to stay with us again.

6/10 Okay

Tyson

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from David H. on Mar 10, 2024
Hi Tyson, thank you for staying with us at the Sheraton. I'd like to see how we could have improved your stay.

10/10 Excellent

Craig

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, attentive and friendly staff! I would recommend this hotel when visiting St. John's, Newfoundland
Stayed 3 nights in Feb 2024
Response from David H. on Feb 28, 2024
Thanks for staying with us Craig. We appreciate your feedback!

6/10 Okay

William

Stayed 1 night in Feb 2024
Response from David H. on Mar 22, 2024
Hi William, thank you for your review. I hope you chose to stay with us again so we pay provide you with a 5/5 experience.

10/10 Excellent

somaratne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Heather on Feb 18, 2024
Thank you for choosing the Sheraton and for the excellent rating. We hope to welcome you again

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Heather on Feb 17, 2024
Dear Steve Thank you for choosing the Sheraton and for your lovely feedback

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Feb 2024
Response from Heather on Feb 13, 2024
Dear Travis,Thank you for choosing the Sheraton

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amol on Jan 30, 2024
We are glad that you enjoyed your stay!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite in the city!
Stayed 2 nights in Jan 2024
Response from Amol on Jan 29, 2024
Happy to be your go to hotel in the city! Thank you for the review and the rating Amanda.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with a view of the harbour
Stayed 1 night in Jan 2024
Response from David H. on Mar 10, 2024
Hi Matthew, I'm glad you enjoyed your stay. Thank you for your nice review. We hope to welcome you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Amol on Jan 13, 2024
We are delighted to know you enjoyed your stay, thank you for the rating.

8/10 Good

Krista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amol on Jan 13, 2024
Thank you for the good rating Krista, we are glad you enjoyed your stay.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Amol on Dec 31, 2023
Thank you for the good rating Lisa!

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and friendly
Stayed 1 night in Dec 2023
Response from Amol on Dec 18, 2023
Hi Steven, thank you for the good rating and review. We are glad you enjoyed our hospitality!

6/10 Okay

Edwina

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Amol on Dec 20, 2023
Hi Edwina, we would love to know what we could've done better. Hoping to have you stay with us the next time your travels bring you to St John's.

10/10 Excellent

Tchomtchie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 4 nights in Dec 2023
Response from Amol on Dec 18, 2023
We are happy to hear that you enjoyed your stay. Thank you for taking the time to leave us review.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Place was great for what we needed and had a great pool and fitness area as well!!
Stayed 1 night in Dec 2023
Response from Heather on Dec 15, 2023
Dear Kirk, Thanks for choosing the Sheraton. We are glad that you enjoyed your stay and hope to welcome you again.

10/10 Excellent

wayne r

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Heather on Feb 13, 2024
Dear Wayne,Thank you for choosing the Sheraton and for the rating

10/10 Excellent

Gideon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amol on Dec 12, 2023
Thank you for the good rating! We are glad you enjoyed your stay.

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Always our first choice.
Stayed 1 night in Nov 2023
Response from Heather on Dec 5, 2023
Dear Amanda,Thank you for choosing the Sheraton. We are delighted to be your first choice, and thank you for your loyalty

10/10 Excellent

Sherrill

Stayed 1 night in Nov 2023
Response from Amol on Dec 20, 2023
Thank you for the good rating! We are glad you enjoyed your stay.

8/10 Good

Jackie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views, amenities were great as well as staff and food. The only down, the hotel parking lot entry makes zero sense. If drive in to unload, there is no way out without going through paid parking area. It obviously a problem as there is a NO U-TURNS sign.
Stayed 4 nights in Nov 2023
Response from Amol on Nov 30, 2023
Hi Jackie, thank you for the feedback and apologies for the inconvenience caused. We either have someone at the Bell Desk or at the Front Desk to let guests out through the paid parking gate if they're here for loading/ unloading. We will ask the team to better communicate about the process.

6/10 Okay

Brandon

Stayed 1 night in Nov 2023
Response from Amol on Dec 12, 2023
Hi Brandon, we would love to know what we could have done differently to make your stay better.

8/10 Good

Wenwen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 2 nights in Nov 2023
Response from Amol on Nov 20, 2023
Thank you for the good rating! We are glad you enjoyed your stay with us.

10/10 Excellent

Alisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in on the 13th was excellent Dinner on the evening of 14th was superb the two gentleman servers were skilled professionals in their field - give them a raise this is a dying art form !! Room 232 was the quietest room I’ve ever been in!!
Stayed 2 nights in Nov 2023
Response from Amol on Nov 16, 2023
Hi Alisa, thank you for taking the time to leave us a positive review!We've a great team here and we will definitely pass on your feedback to them.

4/10 Poor

Donald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Microwave not stable on fridge, parking kiosks unclear as to guest use, reception desk talking too fast and unclear, coffee terrible. The only good thing about this place is it’s location and view - a lot of general inconveniences.
Stayed 1 night in Nov 2023
Response from Amol on Nov 15, 2023
Dear Mr Reid, we apologize for the inconveniences caused to you during your stay. We have taken a note of your feedback and use it as a coaching and training opportunity. We thank you for your valuable feedback.

10/10 Excellent

Lauretta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and staff as always
Stayed 1 night in Nov 2023
Response from Amol on Nov 15, 2023
Thank you for taking the time to leave us a review! We will definitely share this with our team.

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Amol on Nov 15, 2023
Hi Nicole, do let us know how we could've made this experience better for you. We look forward to another opportunity to meet your expectations.

8/10 Good

Wayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good but parking was difficult
Stayed 3 nights in Nov 2023
Response from Amol on Nov 14, 2023
Dear Wayne, we are sorry about any inconvenience you had with parking, I believe this was due to an exhibit at the hotel. The hotel did make alternate arrangements to accommodate all guests. We are glad everything else went well and thanks for the good rating!

6/10 Okay

Parvaneh

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Amol on Nov 14, 2023
Thank you for the rating, please feel free to reach out to us and let us know what we could've done better.

10/10 Excellent

dale

Stayed 1 night in Nov 2023
Response from Heather on Nov 13, 2023
Dear Dale, Thank you for choosing the Sheraton and for the excellent rating.

8/10 Good

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Amol on Nov 10, 2023
We are glad that you enjoyed your stay with us. Thanks for the good rating.

6/10 Okay

Amanda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms are in need of updating. Hilton garden in is a better experience for your money for this reason. They even offer breakfast. No coffee in the lobby in the mornings. I won’t stay at a hotel that doesn’t have brewed coffee after this stay. This hotel is supposed to be a premium experience and it did not even compare to the Hilton garden inn.
Stayed 2 nights in Oct 2023
Response from Heather on Nov 4, 2023
Dear Amanda, Thank you for your feedback. We are sorry to read of your disappointment. Coffee is always available from our restaurant Bivver, and we offer complimentary coffee in all guest rooms with a take out cop option. We hope you might consider us in the future.

10/10 Excellent

Rashanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and location!
Great experience from check in to check out. Hotel restaurant was delicious and the lobby is a gorgeous place to eat. Every encounter with staff was pleasant. Perfect location, right by the water and restaurants. Shout out to Ashley and Charmaine :)
Stayed 2 nights in Oct 2023
Response from Heather on Nov 1, 2023
Dear Rashanna, Thank you for choosing the Sheraton. We are delighted you enjoyed your stay. Thank you as well for recognizing Ashley and Charmaine

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was cold and the eggs were watery.
Stayed 2 nights in Oct 2023
Response from Heather on Nov 1, 2023
Dear Dave, Thank you for choosing the Sheraton. We are sorry to read of your disappointment with breakfast and will pass along your feedback to the kitchen

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Airconditioning never worked. Very warm in room. Pillows too soft
Stayed 1 night in Oct 2023
Response from Heather on Oct 29, 2023
Dear Rick, Thank you for choosing the Sheraton. We will follow up on the issues you reference. Our apologies.

8/10 Good

Roy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost for parking should be included in the room cost. Pet fees for the room are expensive.
Stayed 1 night in Oct 2023
Response from Heather on Oct 29, 2023
Dear Roy, Thank you for choosing the Sheraton and for your feedback

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing as always
Stayed 1 night in Oct 2023
Response from Heather on Oct 29, 2023
Dear Kimberly, Thank you for choosing the Sheraton. We are delighted your stay was amazing.

4/10 Poor

Stephanie

Stayed 1 night in Oct 2023
Response from Heather on Nov 17, 2023
Dear Stephanie Thank you for choosing the Sheraton. We are sorry to see such a low score. We hope you will consider us in the future.

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on Oct 27, 2023
Dear Bernadette,thank you for choosing the Sheraton and for the excellent rating