Ratings based on 285 Verified Reviews

3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Pet Friendly - Great Pool and Slides

Posted Aug 10, 2017
Pros: Pool and water slides.
Cons: Décor updates.
Location: Mini Putt behind the hotel, short drive to signal hill, Johnson Geo Centre, cape spear and downtown St. John's.
We stayed mainly for the pool and slides. It was a vacation within a vacation. We didn't know it was a pet friendly hotel, had we of known we would of asked to be accommodated in an area away from where they room barking dogs. Otherwise the room was fine, a little dated, but clean and the staff were very nice.
Comment from Hotel Management
Aug 11, 2017 by Shannon D., Hotel Management
Hi ComeFromAway, Thank you so much for your comments. We are saddened to hear you were disrupted by a barking dog. However we are delighted to hear you enjoyed your stay with us and took advantage of the pool and slides and found our stay very nice. We look forward to seeing you back again in the future. Warm regards, Shannon D. Operations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from St. John's Newfoundland

Hotel was not bad.

Posted Aug 10, 2017
When we checked into our rooms there was some sort of smell in the room. Bought a bottle of frebreeze to spray it. Maybe someone had food in the room. Otherwise it was good.
Comment from Hotel Management
Aug 14, 2017 by Shannon D., Hotel Management
Hi May, Thank you for your comments. While we are happy to hear you enjoyed your stay with us we are saddened to hear of your room condition. We welcome you back again with us soon! Warm regards, Shannon D. Operations Coordinator
2 out of 5
by A verified traveler from Orillia, On. Canada

Dirty rooms; Too much chlorine in pool

Posted Aug 9, 2017
Pros: Not too much
Cons: Cleanliness; less chlorine. My grand daughter suffered with sore eyes for 3 hours
Location: Portugal Cove Rd., St. John's. Tim Hortons in 15 min walk. Close to downtown--3/4 hour walk. Bingo-5 mins.
The sink taps were rusted or just hadn't been cleaned in a while. Pee on toilet cover on bottom; Pink scum in corner of bath tub; Stains running down door in bathroom; found remnants of candy stick or q tip just under bed skirt
Comment from Hotel Management
Aug 11, 2017 by Shannon D., Hotel Management
Hi Eileen, Firstly, thank you for taking the time to provide your feedback. I am saddened to hear of your disappointments during your stay with us. This is certainly not the impression we want any guest to have and is not indicative of our hotel standards. I am truly sorry to hear of the condition in which you found the room and how it was cleaned. There is an expectation that when staying in any of our hotels that you are given a room that is clean and comfortable. I apologize we failed you on this occasion. I assure you we, including our housekeeping staff, pride themselves on their work ethic. I will ensure this feedback is forwarded to our Executive Housekeeper for follow-up. I welcome you back again to stay with us where I know we can deliver the service known for and the service you expect and deserve. Again, thank you for taking the time to provide your feedback, it truly is appreciated and valuable to us. Warm regards, Shannon D. Operations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Posted Aug 4, 2017
The rooms were dated. But they were clean and comfortable. The restaurant, bar and pool were wonderful.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Great water slides and pool but pet friendly

Posted Jul 21, 2017
Our daughter had a blast on their two water slides and enjoyed the 3'5" pool. Always lots of kids around to play with. I didn't realize it was a pet friendly hotel, had I known I would of asked to be in a room that isn't near where most pets stay, which is an option. Barking dogs at 10:30 at night isn't enjoyable. Hard for the hotel to control the barking as well when the owners decided to go out and leave them unattended.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Good location.

Posted Jul 19, 2017
Pros: Location. Restaurant was good, but pricey
Cons: .Older hotel with older fixtures. Not enough outlets in our room. I had to charge my phone across the room from our bed.
Location: Near the University, Pippy Park, & a quick drive to airport & downtown.
Visiting daughter in area. We've stayed at this hotel before & like the location. Our bathroom light fixture was only working half the time. Switch problem, we think. Fortunately, sink is in separate area from shower/toilet so we didn't have to shower in the dark. Parking lot was a walk the front door up short flight of stairs, or climbing paved hill, neither were desirable. There is a Postal drop box in foyer of hotel - VERY convenient. However, the front desk had no stamps for purchase. I stopped by a few times to see if they had replenished, but never did. Had to leave my post cards with my daughter to mail out from her home. Very disappointing - how difficult is it to keep stamps on hand for guests to purchase? Positive note...Housekeeping does a fantastic job! Our room was thoroughly cleaned each day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Jul 19, 2017
Nothing extraordinary, but the room was clean, the staff were friendly and it was close enough to the things we wanted to see.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to the airport

Posted Jul 16, 2017
We stayed at this hotel because it Was convenient to the airport and it was fine. I was disappointed that they did not have a complimentary continental breakfast, however.
Comment from Hotel Management
Jul 18, 2017 by Shannon D., Hotel Management
Hi, Thank you for your comments. As a full service Holiday Inn, unfortunately we do not offer complimentary continental breakfast. We are glad to hear you enjoyed your stay with us. We welcome you back again with us soon. Warm regards, Shannon D. Operations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from k

Posted Jul 12, 2017
Over all very good expierience. Just suggestion for the pool timing. It would be nice if an hour in the morning & evening set up time for adult, set up lanes if someone want to swim.
Comment from Hotel Management
Jul 18, 2017 by Shannon D., Hotel Management
Hi, Thank you so much for your comments. We are thrilled to hear you enjoyed your overall visit with us. Our pool is opened 9am-9pm daily, however, as it is not a full size pool and is only 3.5 feet deep we would be unable to setup lanes. We welcome you back again for your next visit with us! Warm regards, Shannon D. Operations Coordinator
3 out of 5
Recommended
for Couples
by A verified traveler from SK

Posted Jul 8, 2017
Pros: We liked having an inside restaurant.
Cons: furniture was a little shabby so update?
Location: there is so much to see and do around St. John's so location was good.
Hotel was our base while we toured area so view didn't matter but we did appreciate having a restaurant in the hotel. Seeing as how we were tourists, we didn't have to search for a place to eat and restaurant staff were wonderful.
Comment from Hotel Management
Jul 10, 2017 by Shannon D., Hotel Management
Hi Bernice, Thank you so much for your comments. We are thrilled to hear you enjoyed your stay with us and took advantage of our convenient location to experience St. John's. We are also glad to hear you found our restaurant staff wonderful. We welcome you back again with us soon! Warm regards, Shannon D. Operations Coordinator