Great Potential, but falls short.
Posted Jan 14, 2017
Room was cold upon entry, turned on heat at 68 degrees, soon room was in the 80's, turn off heat at 2:00 AM turned on Air Conditioning set for 66 degree. By morning 5:00 AM room was in the mid 70's. Housekeeping needs to learn to sweep all the way to the edges and corners, no sign anywhere in the hotel that this was being done. On the floor in front of the night stand, I saw a dime, and brown lid to a bottle along with dirt, picture available if desired.
Room frig, had a great note on it, Frig. Turned Off to save energy. Well to bad management didn't tell the housekeeping staff make sure they TURNED OFF THE FRIG UNITS. This unit ran all night long without stopping, upon opening it found that the freezer section so iced over the unit could not satisfy the thermostat. TURNED OFF and put used bath towels under freezer section to catch ice melting. The cabinet that held the frig was way passed due for replacement (another photo available)
Clientele attempted to say hello to everyone about twenty guests, not even grunt. Very unfriendly.
The staff at desk and breakfast area staff tried very to make the visit very pleasant.