Ratings based on 757 Verified Reviews

3.9 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from yarrawonga

very comfy hotel close to everything

Posted Mar 19, 2018
staff were very friendly and courteous. rooms clean and very quiet. great facilities and within walking distance to beach & restaurants
Comment from Hotel Management
Mar 22, 2018 by CrestTeam , Hotel Management
Dear Steve, It is great to hear you enjoyed our convenient location, so close to the St Kilda junction for trams that will take you all over Melbourne and not to mention a short walk from the beach! We are always willing to help our guests and ensure their stay is the best it can be. Come back soon!
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Mar 19, 2018 on Hotels
Lovely location. Close to everything. Did have a problem with my entry key after I gor back late from concert. It didn't work. Had to go back to the service desk to get it re set. Apart from that great and spacious room.
1 out of 5
by A verified traveler

Shower terrible bed very uncomfortable.

Posted Mar 19, 2018
The restaurant food was very overpriced and terrible had to send one dinner back. The shower pointed to the wall with no way to fix it. The bed was very uncomfortable will never stay there again. The only thing it had going for it was the friendly staff.
Comment from Hotel Management
Mar 23, 2018 by CrestTeam , Hotel Management
Dear Guest, it is very disappointing to hear your meal within the restaurant was not up to it's usual standard. We often received compliments on how comfortable our beds are so we do find your feedback quite surprising. The housekeeping team have already been alerted to investigate all showers within the rooms to ensure that issue is resolved.
3 out of 5
by A verified traveler from sydney

Pretty Average

Posted Mar 17, 2018 on Wotif
Hotel is in a prime location close to st kilda and public transport. However, very tired looking. Rooms are in dire need of a makeover. The room I was in was noisy for 2 reasons. Right next to the Lift and the fan in the bathroom would not turn off. Tv was disconnected too. Staff were helpful but not enough of them
Comment from Hotel Management
Mar 17, 2018 by CrestTeam , Hotel Management
Dear David, thank you for finding the time to provide your feedback, we do appreciate it. We are in the process of refurbishing many aspects of our rooms, some are in more advanced stages than others. It is disappointing to hear about the fan within your room, our housekeeping team should have reported that to maintenance. This will be flagged with the team. We hope to see you again soon to ensure your next stay is better.
2 out of 5
by A verified traveler

Posted Mar 13, 2018 on Wotif
Room hadnt been vacuumed. Had previously organised a baby cot and confirmed prior to arrival that they have one. Once we arrived they didnt have one.
Comment from Hotel Management
Mar 16, 2018 by CrestTeam , Hotel Management
Dear Guest, it is very disappointing to hear your stay was not up to our usual standard. We do pride ourselves on our level of cleanliness so it is quite a surprise to hear the room was not vacuumed prior to your arrival and that the requested baby cot was not already set up. Your feedback will be shared with the housekeeping team and addressed immediately. Thank you for sharing your experience with us to flag this with the team.
3 out of 5
by A verified traveler

Posted Mar 11, 2018 on Hotels
Comment from Hotel Management
Mar 12, 2018 by CrestTeam, Hotel Management
Dear Hyojin, we hope you did enjoy your stay with us, we hope to have you back again soon!
5 out of 5
by A verified traveler

Convenient for the Budget Concious

Posted Mar 9, 2018 on Hotels
It was convenient to where we needed to be and within our budget
Comment from Hotel Management
Mar 12, 2018 by CrestTeam, Hotel Management
Dear Douglas, we are pleased to hear you found us to your liking we do like to think of the hotel as good value for money. Think of us next time you are in town!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wou ld stay again

Posted Mar 8, 2018
Cons: Perhaps late comers (like people coming in about midnight) could be requested to consider other guests and keep their voices to a low level.
We really enjoyed our stay here with very friendly and helpful staff especially the girls at breakfast, which was a great start to our day. A couple of hooks in the bathroom would be handy.
Comment from Hotel Management
Mar 8, 2018 by CrestTeam , Hotel Management
Dear Guest, it is pleasing to hear that the breakfast staff were friendly. We will take into consideration your feedback. We hope to see you back again soon!
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Overall not too bad for the price.

Posted Mar 7, 2018 on Hotels
The front desk staff were welcoming and friendly. The room was clean but the bathroom fan was contantly pumping out freezing cold air and the shower is very open so it was way too cold. Also the beds aren’t very comfortable and the pillows are the worst i’ve ever laid on.
Comment from Hotel Management
Mar 8, 2018 by CrestTeam , Hotel Management
Dear Guest, it is very disappointing to hear you did not have a good rest, we often receive feedback that our beds are very comfortable. Hopefully you have the chance to come back and try another bed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Posted Mar 5, 2018 on Wotif
Great place to stay for a few days. It is one street back from the main road, its a very quiet location, an easy walk to all the shops, cafes, restaurants and just a tram ride to the CBD. On site car park a bonus. Accommodation was spacious, clean, lifts...... All I need in one great location. I travel regularly, so this will be my preferred place to stay in Melbourne.
Comment from Hotel Management
Mar 5, 2018 by CrestTeam, Hotel Management
Hi Graham, glad to hear you loved our convenient location and spacious rooms we look forward to welcoming you back again soon!