Ratings based on 78 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
94% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Awesome views and staff

Posted Jan 13, 2016
Pros: Updated amenities, views from the room and restaurant. Pool area.
Location: Short walk to downtown Basseterre. Fishermans Warf is a great waterfront restaurant located steps away.
Great place to stay while in St Kitts. Different scene vs the typical resort area of Frigate Bay and the overhyped Marriott
Comment from Hotel Management
Mar 21, 2016 by Management at Ocean Terrace Inn, Hotel Management
Thank you for staying with us at Ocean Terrace Inn. We appreciate your positive feedback and happy to learn you enjoyed the location, dining and views. We look forward to your return. If you have any questions feel free to visit our website for more details.
5 out of 5
by James from Originally St. Kitts. I now live in Barbados

An enjoyable vacation back home

Posted Nov 9, 2015 on Hotels
We enjoyed our stay
Comment from Hotel Management
Jan 16, 2016 by Ocean Terrace Inn, Hotel Management
Dear Valued Guest, At Ocean Terrace Inn, we highly value our guest feedback and we often monitor our online reputation pages in order learn from our guests, address any questions or concerns and focus on any need for improvement. On behalf of our team, we sincerely appreciate you sharing your personal experience as we strive to provide the best in service, accommodations and dinning on the beautiful Island of St. Kitts. We are happy to hear you enjoyed your stay and you are welcome to return to your home away.... Ocean Terrace Inn…the future. Best regards, Ocean Terrace Inn, St. Kitts, Management Team
2 out of 5
by A verified traveler

SUBPAR Service & Room Cleanliness

Posted Oct 20, 2015 on Hotels
VERY Disappointing! Service overall was subpar! Restaurant service was slow and inattentive, while food across lunch & dinner was ok to good. Rooms appeared neat, but were NOT Clean! One tiny bottle of water (~8-oz.) in room, and when I requested more from Housekeeping by note (alongside a large gratuity), I returned to a single bottle. When I asked the front desk if I could purchase bottled water, I was told there was no vending onsite and my only option was to purchase at the bar or the restaurant. TIP: Go to the small Fitness Room and fill a few of the tiny cups next to the bottled water dispenser just inside the door. The floors in my room (and bathroom) clearly had not been mopped-clean in a while (only swept)... so, quite gross/filthy! In-room safe does not have a lock, so it took another trek up the hill to get a lock from the front desk. I have been to several properties and resorts throughout the Caribbean and I'm fully accustomed to the lack of speed when it comes to service. However, the lack of care and disregard we were met with did come as a surprise.
Comment from Hotel Management
Jan 2, 2016 by Ocean Terrace Inn, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to share your recent experiences with our staff and management team. At Ocean Terrace Inn, we highly value our guest feedback and we routinely monitor our online reviews in order learn from our guests and address any questions or concerns with the focus on any need for improvement. On behalf of our team, we sincerely apologize if your stay at Ocean Terrace Inn was in any way disappointing. At OTI, we take great pride in our excellent customer service, and we were very disheartened to learn that you considered your stay sub par. Our staff has been highly-praised from our past and present reviews, and we are terribly sorry if this was not the case during your stay. We would also like to apologize if our restaurants service and food were less than excellent. We strive to provide consistent services and have extensions planned to meet the growing needs and demands of our guests. Cleanliness is of the utmost importance and we take your comments seriously. We do provide bottled of water however our water is safe to drink, in addition there is water in the fitness center. We greatly appreciate your honest feedback and insightful suggestions and always looking toward improvement, we owe much of our success to our helpful guest evaluations. Thank you so much for your time. We look forward to your return to Ocean Terrace Inn…the future. Best regards, Ocean Terrace Inn, St. Kitts, Management Team
3 out of 5
by Nitin from India

Comfortable stay

Posted Sep 10, 2015 on Hotels
comfortable stay, but missing good food and breakfast in hotel
Comment from Hotel Management
Jan 16, 2016 by Ocean Terrace Inn, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to share your recent experiences with our staff and management team. At Ocean Terrace Inn, we highly value our guest feedback and we routinely monitor our TripAdvisor page in order learn from our guests and address any questions or concerns with the focus on any need for improvement. On behalf of our team, we sincerely appreciate your positive feedback as our staff has been highly-praised from our past and present reviews, we strive to provide the best in service, accommodations, and dinning. We are thrilled you enjoyed your stay and know we are continuously making improvements to the food because our guests are what make us a success and we look forward to your return to Ocean Terrace Inn…the future. Warm regards, Ocean Terrace Inn, St. Kitts, Management Team
4 out of 5
by A verified traveler from New Orleans, LA

True Island Hotel

Posted Sep 8, 2015
Pros: The staff was so helpful and polite. Everyone always said good morning and hello as you passed. The cleanliness of the hotel was exceptional.
Cons: The only thing I did not like was that my front door was see through so I kept my blinds closed all the time.
Location: Loved both restaurants that are on site. Had dinner at the Fisherman's Wharf several nights and had breakfast every morning at the Verandah.
Loved how quiet and clean the hotel was. Everyone was so pleasant, and called me by name. When I go back to St. Kitt I will definitely stay there again. Amazing views from my room. The AC worked really well in my room keeping my comfortable in the heat of the day. The pool was so picturesque and was so nice to just sit on the side of it or to take a swim.
Comment from Hotel Management
Nov 13, 2015 by Ocean Terrace Inn, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to share your recent experiences with our staff and management team. At Ocean Terrace Inn, we highly value our guest feedback and we often monitor our online reputation pages in order learn from our guests, address any questions or concerns and focus on any need for improvement. On behalf of our team, we sincerely appreciate you sharing your personal experience as we strive to provide the best in service, accommodations and dinning on the beautiful Island of St. Kitts. Privacy is important to us and we have taken your comments seriously. We consistently work towards providing the ultimate in comfort and safety and know we are continuously making improvements with our guests in mind. It is lovely to hear you enjoyed your stay and you are correct, our staff, food and location do provide that true Island feeling. Because of you, we are a success and we look forward to your return to Ocean Terrace Inn…the future. Best regards, Ocean Terrace Inn, St. Kitts, Management Team
5 out of 5
by A verified traveler from Ottawa, Canada

Very nice hotel, staff is very pleasant

Posted Aug 21, 2015
Pros: The pool area was beautiful and all of the staff was very pleasant and accommodating. Proximity to Baseterre was perfect.
Cons: The restaurant at the hotel was ok but Fishermans Wharf (their sister restaurant) right behind the hotel was amazing.
Location: Take a tour through Basseterre and along the water - beautiful.
Great job with the renovations. Pool area was great with plenty of seating and multiple areas to relax. Room was very clean and the wi-fi was solid. The fish/turtle pond was really cool. Staff took care of picking up my bags and ensuring that my taxi to the airport was on time.
Comment from Hotel Management
Nov 13, 2015 by Ocean Terrace Inn, Hotel Management
Dear Valued Guest, Ocean Terrace Inn highly values our guests feedback and we often monitor our online reputation pages in order learn from our guests, address any questions or concerns and focus on any need for improvement. On behalf of our team, we sincerely appreciate you sharing your personal experience as we strive to provide the best in service, accommodations and dinning on the beautiful Island of St. Kitts. We are continuously making improvements with our guests in mind and note since your visit we have made great improvements on our food at the Verandah. It is lovely to hear you enjoyed your stay and specifically the the pool, our staff and location. We owe much of our success to our guests and we look forward to your return to Ocean Terrace Inn…the future. Best regards, Ocean Terrace Inn, St. Kitts, Management Team
3 out of 5
by A verified traveler

ok for one night

Posted Jul 20, 2015 on Hotels
its ok for one night, the room provided even with ac was really hot
Comment from Hotel Management
May 21, 2016 by Ocean Terrace Inn, Hotel Management
Thank you for staying with us at Ocean Terrace Inn. We appreciate your feedback. Our Team is unhappy to read that your air conditioner was not functioning properly. All rooms have been recently renovated and outfitted with new air conditioning units. We hope you took a moment to advise our team so we could rectify the issue.. If you ever have any questions or concerns feel free to visit our website for more details.
4 out of 5
by Rafael

Posted May 1, 2014 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Ocean Terrace Inn, Hotel Management
A Big Thank You from Team OTI
5 out of 5
by Joel Colon from Vega Alta

Posted Mar 7, 2014 on Hotels
Muy buena la atención, limpieza y localización del Hotel. Regresaré!
Comment from Hotel Management
May 28, 2016 by Ocean Terrace Inn, Hotel Management
Gracias por estar con nosotros en el Ocean Terrace Inn usted. Estamos encantados de que haya disfrutado de su estancia, el servicio y la limpieza del hotel. Esperamos su regreso en el futuro.
3 out of 5
by Snowbound Escape

Traditional, great location, good family spot

Posted Feb 24, 2014 on Orbitz
Stayed at OTI as an alternative spot to Frigate Bay. Very much met our expectations as an alternative, but, still work to do at OTI. Had two rooms. One was pretty clean and nice, but, the other had big needs. Staff seemed somewhat inattentive. Not resentful, but, not entirely engaged. Friendly, but, slow to respond. Quite expensive based on what you got.