St Laurence Church Tours

Tortworth Court is a mixed bag, and my scores reflect that. In order of experience, front of house was efficient and friendly - 8/10. It would have been useful to have been asked if we had dinner plans on arrival - see below. The Leaf Spa - 9/10. Friendly, professional and the treatments were exceptional. The pool and sauna/steam room facilities are tired. Room - 6/10 at most. Adequate, but not particularly well designed or appointed. No large drawers, and only two coathangers in a double room is ridiculous. Everything was clean-ish but not sparkling. Again, the word would be "tired". The hotel was busy when we stayed, with a wedding party and a murder mystery weekend in full swing, but the feeling was that the staff really could not cope with so much happening at the same time. Table service in both the main restaurant and the bistro was patchy and at times more than a little random. When the food was good it was very good, but we sent the dessert back in the main restaurant for being inedible. No apology was offered, no attempt was made to find out why, but at least it was taken off the bill. 6/10 Overall the hotel has potential but it needs investment and a refurbishment, management with an eye for detail and some customer care training and attitude adjustment in some of the staff would not go amiss. Our stay was not 4 star standard by any stretch of the imagination and we will not be returning anytime soon.

Only stayed in Bristol for one night as a stop over. What a beautiful city, I wish we had more time here and at this hotel. Recently renovated, our room was fresh and modern, with everything we needed. Breakfast buffet was included with our stay and it was great! Would absolutely recommend,

I've stayed at the Bristol Hotel before and had a fantastic experience, which is why I was excited to return. The bar and restaurant are still top-notch, and the location couldn't be better for exploring the city. However, this time, I was a bit disappointed with the room. It was much smaller than expected, which impacted the comfort of the stay. Despite this, the hotel has a lot to offer, and I'll consider staying again, hoping for a better room next time.