Lunch, dinner served; American cuisine, beach views

Reviews of Best Western Plus Oswego Hotel and Conference Center

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 376 out of 626 reviews" "
Rating 8 - Good. 172 out of 626 reviews" "
Rating 6 - Okay. 43 out of 626 reviews" "
Rating 4 - Poor. 21 out of 626 reviews" "
Rating 2 - Terrible. 14 out of 626 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elena

Stayed 1 night in Mar 2024
Response from Eboney Johnson Front Office Manager on Mar 27, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eboney Johnson Front Office Manager on Mar 27, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eboney Johnson Front Office Manager on Mar 14, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Scott

Response from Eboney Johnson Front Office Manager on Mar 14, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice heated pool, hot tub, and even a sauna! Comfortable beds too. We had a nice time here.
Stayed 1 night in Feb 2024
Response from Eboney Johnson Front Office Manager on Feb 9, 2024
Thank you for completing the survey regarding your recent stay at our property. I'm very happy to hear that you enjoyed the pool amenities as well as our beds! Come see us again soon!On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from Eboney Johnson Front Office Manager on Jan 24, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful are. All rooms are river view and the staff was very nice
Stayed 2 nights in Dec 2023
Response from Eboney Johnson Front Office Manager on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

Janice

Traveled with family
I stayed for 3 nights and room wasn’t cleaned once the entire stay. Hotel restaurant dinner was one of the worst dinners ever!
Stayed 3 nights in Dec 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. From the survey it seems that you were extremely dissatisfied with the lack of housekeeping during your stay. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Catherine

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness
Had to pay an unexpected incidental fee when I checked in equal to the rate I paid for the room. The shower didn't have an actual door and was just open to the rest of the bathroom with no real way to keep water within it.
Stayed 1 night in Dec 2023
Response from Sarah Crawford - Assistant General Manager on Dec 9, 2023
Dear Patricia,Thank you for your review regarding your most recent stay at our property. I would like to apologize for the incidental fee not being explained prior to authorizing your card. I will make sure that we are explaining the incidental fees prior to checking in. I also would like to apologize for the inconvenience of the shower design in your room as well. If you have the opportunity to stay with us again, you can request a room with a bathtub if you would prefer, which will have a shower curtain to keep water contained. In any case, I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities.
Stayed 1 night in Dec 2023
Response from Sarah Crawford - Assistant General Manager on Dec 9, 2023
Dear Jon,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to thank you for rating your stay with us so highly, and for your kind words. We are so glad that we were able to provide you with an exceptional experience, and look forward to hosting you again soon.

10/10 Excellent

joseph

Traveled with family
Liked: Amenities
Right on the water. Great view
Stayed 1 night in Dec 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. I'm glad to hear you enjoyed your view from your room! On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and services.
Stayed 1 night in Nov 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. We appreciate your compliments on our staff and services!On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and the hotel was very quiet even on a holiday weekend
Stayed 2 nights in Nov 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. We appreciate your kind words regarding our front desk staff, and our property! On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Linda

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
One of the bath towels was dirty, with two black smudges on it. All towels and wash cloths were so rough you could exfoliate skin with it. And one of the bed pillows smelled sweaty. The young woman at the front desk when we checked out couldn’t be bothered. She literally grunted at us.
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on Nov 22, 2023
Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. From the survey it seems that you were extremely dissatisfied with the room amenities, especially the towels and pillow, and the treatment you received from our staff. I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility amenities, pool was good, hot tub was great, exercise room was well outfitted.
Stayed 2 nights in Nov 2023
Response from Sarah Crawford - Assistant General Manager on Nov 22, 2023
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your kind words regarding our pool and fitness center. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

4/10 Poor

Kevin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on Nov 13, 2023
Dear [Guest],Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay. If you have a moment and are willing to give specifics about what was disappointing it might help me in improving our guest experience. In any case, I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sarah CrawfordAssistant General ManagerBest Western Plus Oswego Hotel and Conference Center

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on Nov 22, 2023
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that our room has a view of the water and the balcony off the room is great. The pool was wonderful and refreshing.
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on Nov 22, 2023
Dear Gregory,Thank you for completing the survey regarding your recent stay at our property. I would like to thank you for your kind words about the pool and the view from your room. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Kathleen, Warwick

Stayed 1 night in Nov 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sarah Crawford - Assistant General Manager on Nov 22, 2023
Dear Theresa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Evelyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking. Clean, friendly staff. Spacious room. Good Wi-Fi. Solid hotel for a quick business trip.
Stayed 1 night in Oct 2023
Response from Sarah Crawford - Assistant General Manager on Nov 22, 2023
Dear Evelyn,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly, and for your kind words regarding our staff and amenities. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice place. Love the balcony facing the river. Breakfast was as expected - fine with normal foods. Clean and well kept. Only issue was the door lock on the inside was broken off and the balcony door was not locked on arrival. Pillows are a bit soft too. I would say it is a bit overpriced but cheaper places had too many bad reviews.
Stayed 1 night in Nov 2023
Response from Sarah Crawford - Assistant General Manager on Nov 22, 2023
Dear Mary, Thank you for your review regarding your recent stay at our property.I would like to apologize for the inconveniences you experienced during your stay, such as the broken door latch and the unlocked balcony door. I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.We are glad that we were able to provide an otherwise satisfactory stay for you, and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

DANIEL

Liked: Staff & service
Disliked: Property conditions & facilities
Room dirty
Stayed 2 nights in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Hi Daniel, Thank you for completing the survey regarding your recent stay at our property. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Walter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, except...
Stayed 2 nights in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide a good experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

DAVID

Liked: Cleanliness
Disliked: Staff & service
not bad but somehow disappointing
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Janneth

Traveled with family
Stay was very nice
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. I'm so glad to hear you had a nice stay with us! On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide a good experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

4/10 Poor

Denise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The housekeeping staff were excellent! We only had the coffee. And that was great!! We heard everyone saying how wonderful the breakfast was. Not much to say about the night desk clerks. Not friendly in any way. We asked for a wakeup call, and never received one. Almost missed our plane. Everything else was absolutely the best!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Caterina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in woman was very friendly and sweet. Room was clean and comfortable. I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.I'm so happy to hear you had a positive interaction with our front desk staff!

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Dec 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Patricia

Traveled with family
Liked: Staff & service, room comfort
oswego
nice hotel, but room had odd smell upon check-in. also,tv options horrendous
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Oct 11, 2023
Thank your for taking the time to complete the survey from your recent stay. On behalf of our entire team, I would like to apologize for the inconvenience of the cleanliness of the room as well as the tv options. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

8/10 Good

Darla

Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

Julie

Stayed 2 nights in Sep 2023
Response from Eboney Johnson Front Office Manager on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Nice breakfast, nice staff.
Stayed 1 night in Oct 2023
Response from Eboney Johnson Front Office Manager on Oct 5, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property right on the water. Balcony small but rooms clean. Lots of restaurant options within walking distance.
Stayed 1 night in Sep 2023
Response from Eboney Johnson Front Office Manager on Oct 5, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Eboney Johnson Front Office Manager on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.Eboney JohnsonFront Office Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eboney Johnson Front Office Manager on Sep 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Sasenarayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eboney Johnson Front Office Manager on Sep 14, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

8/10 Good

Kevin

Stayed 1 night in Sep 2023
Response from Eboney Johnson Front Office Manager on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

10/10 Excellent

Seth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing, specially Sarah (kudos to you). Everything was seamless and exceeded expectations with this stay. It is rare to actually have an “above expectations” experience these days, but somehow they did so. I would go back in a heartbeat if my travels bring me to Oswego again. Keep up the good work!
Stayed 1 night in Sep 2023
Response from Sarah Crawford - Assistant General Manager on Sep 9, 2023
Dear Seth,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I want to thank you for your kind words. We are thrilled we were able to provide such an exceptional experience during your stay, and I hope we will get to host you again soon!

10/10 Excellent

Laurie

Stayed 1 night in Aug 2023
Response from Sara on Sep 9, 2023
Dear Laurie,Thank you for your review regarding your recent stay at our property.I want to thank you so much for rating your stay with us so highly. We are so glad we were able to provide you with an exceptional stay at our hotel. I hope to host you again soon so that we can have another chance to provide you with a superior experience!

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at this hotel many times. We were upgraded to a larger room upon check-in and could not have been happier. Staff is always kind and welcoming
Stayed 1 night in Aug 2023
Response from Eboney Johnson Front Office Manager on Sep 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

6/10 Okay

Iosif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is perfect. But there is a restaurant right under the windows of the hotel. There was a very loud music emanating from this restaurant the entire evening. There is also an open area theater across the river. They had a concert that lasted since 3.00PM till 9.00PM. I do not want to comment about the quality of this so-called music, but it was extremely loud. I understand that it is not the hotel staff's fault, but I would never stay there again. But the hotel itself (and the staff) was wonderful.
Stayed 1 night in Aug 2023

10/10 Excellent

Shaniqua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
I was very impressed with the cleanliness of the hotel. The front desk staff was very friendly as well.
Stayed 1 night in Aug 2023
Response from Eboney Johnson Front Office Manager on Sep 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I want to thank you for rating your stay with us so highly. We are happy that we were able to provide an exceptional experience during your stay with us, and look forward to hosting you again soon.

2/10 Terrible

paul

Stayed 2 nights in Aug 2023
Response from Sarah Crawford - Assistant General Manager on Sep 9, 2023
Dear Paul,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I want to apologize for the inconveniences you experienced during your stay. If you have a moment and are willing to give specifics about what was disappointing it might help me in improving our guest experience. In any case, I truly appreciate your feedback and please know that we will do what we can to make the necessary improvements, so that if you have an opportunity to visit us again you have a better experience. Your satisfaction is important to us.If I can provide any assistance, please don't hesitate to contact me directly at the hotel.