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Reviews of Comfort Inn & Suites Watertown - 1000 Islands

2.5 out of 5
Comfort Inn & Suites Watertown - 1000 Islands
110 Commerce Park Drive, Watertown, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 470 out of 1002 reviews" "
Rating 8 - Good. 324 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For me everything was as expectation
Stayed 1 night in Apr 2024

10/10 Excellent

Trica

Traveled with family
Liked: Amenities
The shopping
Stayed 5 nights in Apr 2024

2/10 Terrible

Joshua, Lindsay

Disliked: Amenities, property conditions & facilities
Thin walls, out of date. It felt like the person beside us was in our room. Could hear everything from peeing to TV loud and clear
Stayed 1 night in Apr 2024

10/10 Excellent

Candy, 67 Aylesford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the hotel, staff and facilities.
Stayed 1 night in Apr 2024

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was great, great amenities and service, common areas very clean and well lit. Room windows were a mess.
Stayed 1 night in Apr 2024

8/10 Good

Jacob

Stayed 2 nights in Mar 2024

10/10 Excellent

Rohit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, the only thing I had an issue is was with the refrigerator it was loud while running and keot us at night I would recommend this hotel
Stayed 3 nights in Mar 2024

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, clean and a good price.
Stayed 1 night in Mar 2024

8/10 Good

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was spacious but hot so we turned on the ac and it was so loud it would wake us up when it kicked on through the night. The toilet kept running, the vanity in the bathroom shifted when leaned on slightly. Was afraid it would drop off the wall. The tub didn't drain well and by the end of a shower you were in 6 inches of soapy dirt water.
Stayed 1 night in Mar 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice room.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya, Pembroke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to place to stay when we come to Watertown for shopping. Great location and clean rooms.
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Patricia

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodations at a reasonable price.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Maricarmen, scarborough

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized, clean, great service!
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at 12:30 a.m. and left at 6:30 a.m. so we didn’t do anything more than sleep but very clean and comfortable.
Stayed 1 night in Feb 2024

4/10 Poor

Jonathan

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Cons: - pool closed - large gap under room door making all sounds inside and out easily heard - toilet broken upon arrival, still not flushing correctly after fixed by maintenance - bathroom sink leaking on floor - Wi-Fi down at random points - shower curtain is too short and doesn’t stay in the tub to keep the water in, water gets everywhere all outside the tub Pros: - staff was friendly and helpful when needed - room was big enough for the family of 6 - washer & dryer - great amenities
Stayed 3 nights in Mar 2024

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place for a quick overnight. Beds were very comfortable. Room temp was a bit hard to control but we were fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Josie

Traveled with group, Traveled with family
Front desk employee was great. The pool was closed.
Stayed 1 night in Feb 2024

8/10 Good

Kathleen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel for the cost. Would stay again.
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Stayed 1 night in Feb 2024

8/10 Good

Deborah

Stayed 1 night in Jan 2024

8/10 Good

PARKER

Stayed 1 night in Jan 2024

8/10 Good

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Mar 19, 2024
Thank you for the rating. We will do our best to earn a 5 out of 5 on your next visit.

8/10 Good

Brittany-Rae, Saranac Lake

Stayed 1 night in Jan 2024

8/10 Good

Jim

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jim

Disliked: Amenities
When I reserved, I Speciffically asked about the pool, as it was important for my Granddaughters, and when we checked in, we saw a SIGN that the pool was NOT IN OPERATION!! I checked other hotel's in the area, and there was NO vacancy since it was the same day! If Another hotel was available,I would have gladly gave up the fee for my room!! SEVERLY UNHAPPY WITH COMFORT INN!~ DO NOT trust them!!!! On top of that,I had to work on the toilet constant running MYSELF!!!
Stayed 1 night in Jan 2024

6/10 Okay

Brenda

Stayed 1 night in Jan 2024

10/10 Excellent

Anne, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is excellent and the staff are all excellent. We have been staying here for years.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool is Out of Order
This place advertises an indoor pool. It was closed and out of order our entire trip. Note- Beware it may be closed if you book here too. Apparently people from as far back as October are writing reviews about a closed pool. The hotel option is to send you across a busy street (in our case during pouring rain each day) to go swimming. Once you arrive at the alternate hotel to go swimming, you have to wait in the lobby for someome to let you into the pool area (up to 10 minutes) Then you have to change in the bathroom beside the pool area unless you want to run across the road in the dark with your little kids. Maybe if your pool is closed you should take down the pictures of a pool on your hotels.com site and other sites so people can book somewhere else. Or maybe just continue to rip people off and surprise them when they get there and check in first.
Stayed 2 nights in Dec 2023

8/10 Good

Janice K

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so "Comfort Inn"
Very nice staff, good presentation. Negatives: Pool out of commission all weekend, room temperature control made horrendous noises all night, toilet too low for people with disabilities, beds not just firm but actually hard. Would probably not stop again as no sleep for the 3 days stay.
Stayed 3 nights in Dec 2023

6/10 Okay

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast room worker was a very nice lady!
Stayed 2 nights in Dec 2023

10/10 Excellent

david

Stayed 1 night in Dec 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and have a nice layout.