Ratings based on 372 Verified Reviews

3.0 out of 5
59% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff, bad experience

Posted Apr 28, 2017
Pros: Quiet, located in a nice area
Cons: The bathrooms and plumbing could use work
Location: Plenty of restaurants and stores to keep you occupied.
The staff was accommodating, but the hotel itself not so much. Our room wasn't ready upon arrival, causing us to switch rooms. We had trouble getting into the new room because the keys did not work at first. Then our toilet was backed up when we flushed it. The pool was nice, but somehow some worms got into the water. And finally someone on our floor was smoking pot which permeated through the room, making it uncomfortable. For all the issues we had, however, the staff quickly fixed them (including the pot smoking neighbor), and they were always friendly and helpful.
4 out of 5
by François

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
1 out of 5
by A verified traveler

NO

Posted Jan 31, 2017 on Hotels
Definitely would NOT stay there again. The room had a very foul odor, the woman at the front desk was far from professional AND I was bit by a spider in the middle of the night (see photo below).
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Pros: pool and breakfast and location
Cons: need to have 4 pillows on the queen beds / need new mattresses
Location: great location
good . the room was dated but very clean. should have extra pillows in the and a extra blanket.
Comment from Hotel Management
Feb 1, 2017 by 1, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Econo Lodge 315-782-5500
2 out of 5
by A verified traveler

This hotel has gone downhill.

Posted Dec 29, 2016
The hotel needs to be repaired and updated. We won't stay again.
Comment from Hotel Management
Jan 3, 2017 by Jevon, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
3 out of 5
by A verified traveler

Disappointing

Posted Dec 17, 2016 on Hotels
They have a very limited selection of TV channels - no Fox News, for instance. Also, breakfast didn't start until 7:00 (on a weekday) and I had to be on the road before then, so I missed breakfast.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
4 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
5 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Wonderful place to stay the only part I would change was the hallways were absolutely freezing when you walked in them other than that great place to stay!
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
1 out of 5
by A verified traveler from canada

booked with medical restrictions no stairs

Posted Dec 3, 2016
Pros: pool
Cons: lots
Location: lots of things to do in watertown.
The manager of the facilities booked us on the second floor no elevator so we had to find another accommodation. ECONOLODGE has done this three years running. Friends of ours who had no restrictions were booked in after we had already booked into room 120 lower level This hotel does not care about MEDICAL RESTRICTIONS, or their customers.
Comment from Hotel Management
Jan 3, 2017 by Jevon, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from kingston,ontario,canada

Posted Dec 2, 2016
Pros: nice staff
Cons: nothing
Location: shopping center
it was great, loved the room, didn't try pool, but maybe next time
Comment from Hotel Management
Dec 3, 2016 by jevon, Hotel Management
Thank you very much for your feedback We will try our best to provide our best services to our guests